Software

How can I open XLS files?

Episode 1365

Stan from Irvine, CA
Enable Trusted Documents

Stan is having problems opening XLS files due to an error message from the "Trust Center." It'll open the file, but he can't write back to it or save it to his hard drive. Leo says that is Microsoft's security center for excel spreadsheets because it's possible for bad actors to embed commands into an Excel file. There is a workaround for this. Stan can enable all content in the Excel Trust Center settings. But that can be risky if he's unsure of the content in the file he's opening. If he's sure about it, then he'll be OK.

How can I resume installing Windows after a power outage?

Episode 1364

Frank from Huntington Beach, CA
Windows 10 Start Menu

Frank was in the middle of upgrading to Windows 10 on his laptop when the power went out right in the middle of it. Leo says if Frank is lucky, he can roll it back. Leo says to try and start the update process over again. What Leo recommends is to try the "Repair" option in the Windows Update. He should save the Windows install onto a USB key and boot to it. Then select "Repair" when it runs.

How can I access my hard drive?

Episode 1364

Terri from Temecula, CA
Hard Drive

Terri's computer is crashing multiple times and trying to reboot. Leo says it could be a myriad of issues including a flakey hard drive. That's the most likely culprit. It could also be a bad memory chip that is corrupted and causing it to load and stall. Maybe the stick has worked its way lose.

The problem is, if she brings it in, it'll get wiped and sometimes they can make it worse. She can try and run a recovery with Windows. She can also download Windows 10, put it on a USB key, and then select "Repair" when she runs the recovery. Then backup her data immediately.

Why can't I update Windows 10?

Episode 1364

Chuck from Neenah, WI
Windows 10 Anniversary Update

Chuck can't get the Windows Anniversary update because his old Samsung laptop may not be compatible with it. Leo says that's shocking. If his laptop has Windows 10 on it, then it should work with the Anniversary Update. Can he turn off Windows update? The problem is that he can't turn off the updates in Windows 10, he can only delay it. This is a unique case for Microsoft support.

How can I stop my antivirus from preventing my Windows 10 upgrade?

Episode 1362

Dale from Palmdale, CA
Windows 10 Start Menu

Dale is trying to upgrade to Windows 10, but his AVG antivirus software won't let him do it. He's tried to remove it but it still won't let him. Leo recommends going to the AVG website to download their removal/uninstaller tool. He shouldn't reinstall that either, as Windows already has its own antivirus called Windows Defender. If that doesn't work, he may have to back up his data, format the drive, and install Windows 10 from a clean hard drive.

What happened to my Documents folder on macOS?

Episode 1361

Doug from Hollywood, CA
macOS Sierra

Doug recently updated to macOS 10.12.3 and now he's getting a lot of beach balling. Leo says that Apple made a change to macOS that turns the Documents folder into an iCloud folder, and Apple never warned anyone about it. Fortunately, he can turn it off in the System Preferences. That's probably where the problem lies. What Apple has discovered is that they make almost as much from services like iCloud as they do from selling iPhones. So they're more likely driving him towards putting all of his data in the cloud so he'll have to buy more space.

Why does Windows 7 keep saying it's preparing to delete files?

Barbara from Los Angeles, CA

Episode 1361

Barbara is getting a message that Windows 7 is preparing to delete her files as soon as she turns on her computer. Leo says that if Barbara has left files in the recycle bin, it may be that when she turns on the computer, it wants to delete the files in the recycle bin because it's full. She should try emptying the recycle bin, assuming she doesn't want anything in it, and then that should solve the popup. If she reboots and the message is still coming up, there could be something wrong with her system.

Why are my contacts wrong in WhatsApp?

Episode 1361

Marty from Los Angeles, CA
WhatsApp on Android

Marty uses WhatsApp with his family, but when he gets a call from someone, it has been displaying the wrong contact. Leo says that WhatsApp looks to the phone's contacts in order to identify who's in it. Marty's personal number may have gotten added to another contact, and all he needs to do is delete his number from that specific contact and it should be fine. Leo says it's probably just a messed up database.

How can I do multitrack recording with Android?

Episode 1359

Jill from Northridge, CA
Acapella

Jill wants to find an app where she can record herself playing a few different instruments and then play them all together. Leo says there aren't many apps for audio recording and play back on Android because of a massive latency bug. Leo believes it's in the kernel, and they haven't fixed it yet. She can find out more about it at superpowered.com.