Apps, Operating Systems (Windows, Mac OS X, Linux), or pro level software.
Eva has a MacBook and it's running out of storage and she doesn't know why. Leo says to get the program Disc Inventory X. it will show what's using space in color coded sectors and whether she can safely delete it.
Don recently upgraded his Windows laptop to Windows 10 and he's regretting it. There's a popup keyboard that he can't get rid of. Leo says that the computer thinks it's a tablet and is in tablet mode. All he needs to do is go into his settings and disable tablet mode. He can disable it permanently, too.
John recently bought a business, but the software that runs it is hard to use. Leo says that the problem with custom software is that it isn't usually documented or user friendly. Leo says that a good CRM program will serve him well. CRM stands for "Customer Relationship Management." Add in inventory control and he's looking at SalesForce.com as his best bet. It's cloud based, too. Quickbooks is good for accounting. Microsoft's CRM software is also very good.
Hugo got the Windows Anniversary update and he finds that the PC runs at 100% all the time and that it runs hotter. Leo says that has been a common problem for many users, and once you've upgraded to a new OS from an old OS, it may inherit some issues. Leo advises using Microsoft's Media Creation tool and backup his data, format his hard drive and reinstall Windows using the Windows Install he just created. That'll definitely fix it. He can think of it as Spring cleaning. There could also be some bugs in it that is causing some services to run even after he's closed a program out.
Bill broke his phone screen and wants to know how he can get his text messages off it? Leo says that if it's an Android phone, he can connect a USB cable to it and it will act as a drive so he can get the data off it. Here's an option from techpluto.com. But if he doesn't have screen access, it could be hard.
Reb is a PC technician and he wants a piece of software that can show how custom changes can affect the system. Leo says that a Dashboard app is probably the best option. It can read data and then display it graphically. Leo says there used to be an app called Demo that used to do just that. But what Reb is looking for is likely a highly customizable app that he'd need to have written.
Kirk created an administrator password and has forgotten it. Leo says that if he created it with his Microsoft account, he can recover it. But if he didn't, then there are ways to crack a Windows 10 login. He can use OphCrack or ConBoot to get around it. Here's a few articles to can show him how:
David's 2010 MacBook Pro has OS X 10.6.8 and some sites don't support older versions of Safari on Snow Leopard. Leo says that David may need to upgrade his OS. But the question is, can he? The latest update says you can't update to Sierra unless he has 10.7 or later. So he needs Lion. He can't upgrade straight to the latest version. So search the app store for OS X Lion. Here's where - https://itunes.apple.com/us/app/os-x-el-capitan/id1147835434?mt=12.
Bernie has a laptop running Windows XP and use it to run software needed for his shop. He is worried because Microsoft has stopped supporting Windows XP and its respecting software. Leo says that XP isn't being updated either and if you have to be online, not having Windows Defender and Security Essentials is the least of your problems. There currently no new malware for Windows XP but the safest course of action would be to stay off line on that machine completely. The best option is to run Windows XP in Virtual Machine on a more recent laptop running newer versions of Windows.
Greg wants to know if he can use a Chromebook to record and edit audio recordings. Leo says that newer ChromeBooks support the use of Android apps from the Play Store and that would give you access to audio recording apps. There's also multiple cloud-based audio editors where you save in the cloud and edit through the Chrome browser. Here's good list here. Soundcloud. Twisted Wave.