Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.
Harold installed Ubuntu onto his computer and he likes it. Leo prefers Debian because it's community supported, while Ubuntu is now a commercial product. The Arch Debian flavor is the best. Great Wiki and community support. but it's for hard core Linux Users. Use the Antergos installer, it does it all. But Ubuntu has great hardware support though.
Mike wants to know when he'll get the Windows 10 Creators Update? Leo says that Microsoft is taking it's dear sweet time with rolling it out, making sure that computers can support the update. To date, only 18% of Windows computers have been updated after a year. So don't be in a hurry. Like Windows 10's update, it will notify you when it's ready of you to update and install. That's the future of updates now, a slow, gradual roll out when you're ready. There is an option to get it now and force the update, but Leo's done that and it's just asking for trouble.
Alan wants to know if an antivirus utility is any good anymore for malware. How about on a mobile device? Leo says that all too often, an antivirus leaves people more vulnerable because most malware is a zero day exploit. Antivirus can't stop users from themselves, either. All antivirus utilities have to hook themselves into the OS at a very low level and the virus can actually use that as a door to more exploits. So at the end of the day, an antivirus really is only of limited benefit.
Joe was forced to upgrade to Windows 10 and he hates it. How can he have it run like Windows 7? Leo says that Microsoft dropped the classic mode, but there's an alternative. StarDock has several apps that can do it under their "Object Desktop" tab. That's where he'll see Start10 and other apps that can make it look the way he remembers.
John is trying to update Windows 10, but he gets an error message that says it cannot connect to the update servers. Leo says that it seems to be an ongoing issue with many Windows 10 users. Microsoft has a troubleshooter online that can help solve that issue. Some have solved it by uninstalling the network card and letting Windows 10 reinstall it.
Mark has a bunch of 1TB hard drives and he wants to be able to categorize the contents on them. Leo says he'll want to be sure he indexes the contents and then he can create a master catalog that he can print out. The trick is to make them offline so he can index them that way.
Doug wants to delete, merge, and generally clean up his contacts list on his Mac. Leo says there are a number of contact managers out there that will do this, but Leo's favorite on Mac and iOS is BusyContacts from BusyMac. It's not free, but there is a free trial, and it's a very nice contact manager. This will also pull in contacts from social media as well to keep things up to date.
Annie had a video file folder on her computer that disappeared. The folder, files — everything. Leo suspects that a disk error occurred and when it was cleaned up, it was removed. More likely, the folder entry in the file allocation table was removed. Chances are, the data is still on her hard drive, they just can't be seen by the OS. It's like losing a card in a library card catalog.
Joseph is blind and he uses a screen reader. He wants to customize his Windows sounds, but he is having trouble doing it. Leo says to create day to day limited/standard user accounts to run. If his screen reader needs an administrator level, then that's OK.