Security and Privacy

Malware, viruses, hacks, and anything else that may compromise your identity online, computer, or digital device.

LogMeIn's Acquisition of LastPass Raises Concerns

Episode 1228

For years, Leo has advocated using the password vault Last Pass to guard your passwords. But this week, Last Pass got bought by Log Me In, which Leo says doesn't have the best track record regarding software security. There are other options out there, so Leo isn't backing off the need for a good Password vault. But whether it will be Last Pass? Only time will tell. Meanwhile, Leo is using KeePass.

T-Mobile User Info Acquired by Hackers in Experian Breach

Episode 1226

T-Mobile logo

T-Mobile user data was acquired by hackers this week when credit bureau Experian was compromised. Hackers got customer names, addresses, drivers licenses, social security numbers and more. According to T-Mobile CEO John Leger, 15 million people including new applicants requiring a credit check from September 1st, 2013 through September 16th, 2015 were affected. Customers will get two years of free credit monitoring and identity resolution services from Experian.

What should I do after someone had unauthorized physical access to my PC?

Elizabeth from Santa Clarita, CA

Episode 1218

Elizabeth wants to undo whatever her nephew did to her PC after he came to visit. He's got mad computer skills and she caught him rummaging around her computer without her permission. Leo recommends backing up her data, formatting the hard drive and reinstalling Windows from a known good source. That way any modifications he's made will be wiped out.

Would Microsoft ever call me?

John from Arizona

Episode 1216

John is getting phone calls about unusual activity on his computer. He was told it was from Microsoft. Leo says it's a scam, and it's usually done by actual tech support people who moonlight with phishing scams through the Microsoft Event Viewer. The idea is to get users to see the "red x's" that are actually normal events in the viewer. They fool people into to giving them their credit card, charge them $300, and then they use the remote access to install malware on the system.

Why can't I get Windows updates on my laptop?

John from Riverside, CA

Episode 1215

John has his laptop set to auto updates, but his laptop shows that no updates have been installed. Leo says that there's no need to rush to that conclusion. If he's upgraded to service pack 1, then he has them all. Failed updates will cause updates from not being able to add anymore. So if he has a failed update, then google "microsoft troubleshooter windows update." He'll find how tos on how to remove the stuck update and then he can reinstall it. Not unusual, but he really should fix it. Blocked updates will prevent him from updating his OS, and that's a bad thing.

How can I share my internet access securely?

Anthony from Ontario, CA

Episode 1214

Anthony shares his internet access with a tenant who wants hardwire access to the modem. Leo says that makes it difficult to isolate, and he'll need a second router, or better yet, a third router. He should segment them on the network so that the tenant doesn't have access to Anthony's data. Leo recommends checking out for how to do it.

Do I need an antivirus for Windows 10?

Murray from Tustin, CA

Episode 1214

Murray wants to know if he needs to install an antivirus for Windows 10. Leo says no. Windows 10 has its own antivirus that is automatically turned on called Windows Defender. But also, viruses spread so fast that antivirus software can't really keep up. It can't protect against 'zero day' exploits. Antivirus is really only a backup. The first line of defense is online behavior. The number 1 priority should be to keep the computer updated.