Any device that connects to the computer, such as a printer, scanner, monitor, keyboard or mouse.
Doctor Mom says her husband is a stamp collector and he has to put up pictures of his stamps. His old laser printer is dying and she needs a new one that can run heavy card stock at 11x14. Leo says an inkjet printer is a better option with photo paper. Leo says that Epson makes a good printer that can handle card stock. The WorkForce 7620 printers can handle 11x17 as well.
Billy wants a really huge printer to make a 50" print. Would a plotter do? Leo says no. Those are for architectural drawings. Billy will want a large format printer and those are very expensive. It would be better to go to a service to have this done. If he wants to buy one, Epson is the place to go. Leo suggests the Epson Sure Color F6200, and it costs $6500.
(Disclaimer: Epson is a sponsor)
Stan can't print from Word, but he can print from everything else. Leo says that it sounds a bad install with Word. The only real solution to that is to uninstall and reinstall Word. There is a repair utility that comes with Word, so he could try that. If that doesn't work, then reinstalling is his best bet.
From the chatroom, there is a link to troubleshoot printing problems in word at support.microsoft.com.
Lorna wants to know if she can get a new laptop and use it as a desktop. Leo says yes. She can always plug it into a bigger monitor at home. She could also get a dock which will charge it and connect to a monitor and keyboard without having to connect cables. It's a great option. Dell makes a good one. Microsoft has one with the Surface Book laptop, but it's not cheap.
After a bad paper jam, Anne's computer won't print anything to her printer. She can print a test page from the printer itself, though. She went to "Devices and Printers" and saw a warning that there were problems detected with the Synaptics HID device. Leo says that's actually her trackpad. Then she had a warning message that said that "Windows has stopped this device because it has reported problems." This could be related to the Synaptics failure. Leo thinks she may have some hardware failure on the motherboard.
Cisco has found a vulnerability similar to the Android text exploit, which could take control of your mobile phone through a text message. Leo says that Apple has released a patch to close the hole before anyone else had discovered it. This affects iOS, watchOS, macOS, and tvOS. Mavericks and Yosemite users don't have a fix yet, though, so those users should disable iMessage until they do. If you can't get past Mavericks because your desktop is too old, turn off iMessages permanently.
James got a hand me down printer, but now it's saying that there's no paper in the tray even though there is. It used to work fine, but now it just won't. Leo says he really doesn't know what it could be, other than a sensor or a lever in the printer that isn't working properly anymore.
Marty bought an Amazon Fire TV and he wants to use a Bluetooth keyboard remote with it. It comes with a dongle that he needs to plug into the FireTV. Leo says that the Fire TV has bluetooth, so he may not need the dongle for it to work. He can just put both the keyboard and the Fire TV into pairing mode and they should pair. He'll know he's in pairing mode when the light goes from solid to blinking on each. One it pairs, it'll go solid again.
Scott has an Apple wireless keyboard, but now there is some battery corrosion and he can't get it out to clean it. Leo says this is why you should always remove a battery if you're not going to use a device for awhile. Leo advises bringing it to the Apple store. Scott did and Apple ended up replacing it free of charge. Leo says that's why you pay more for Apple.
Wade has a Chromebook and wants to know how he can scan with it. Leo says that the Epson All-In-One will scan to Google Drive. He can set up his Chromebook with Google CloudPrint and Google Drive, and then he can scan directly to it. Leo says that a Chromebook really is the answer for most people because they can store everything in the cloud and it's just simpler, more secure, and there really isn't anything you can't do with it.
(Disclaimer: Epson is a sponsor)