Networking

Wi-Fi routers, home servers, virtual private networks, and more.

Why can't my devices see hotspot mode in my Galaxy Note 8?

Samsung Galaxy Note 8

Episode 1528

Eric from Kerrville, TX

Eric uses the Hotspot mode on his Note 8, but not every device can see the Wi-Fi connection. Leo says that there are two frequencies, 2.4GHz and 5GHz. The phone does both. So he should check on that. He should also check on the encryption he's using. His devices should at least see it, though. It sounds like SSID hiding may be turned on in the phone's hotspot settings. If it is, then he should uncheck it. He may want to take it into his carrier store.

Why is my Wi-Fi signal so bad?

Eero

Episode 1526

Bill from Chicago, Illinois

Bill has powerline adapters for his internet access and his Wi-Fi signal isn't very good. Rich says when powerline adapting, he will need to be on the same circuit in order for the router to work right. A better solution is to go with a new mesh router. He can expand the network with a simple access point beacon. Rich uses Eero. It's a little more expensive, and there are others including Plume. But this is a better way to improve the wireless signal in his house.

Why is my internet so slow?

Netgear R7000P

Episode 1524

Adrian from Loredo, TX

Adrian is living in a rural area having an issue with slow internet service. He got a new router, but the problem still persists. Rich says this could be because of living in a rural area. He should try and bypass the router and do a speed test. If it works better, then it points to the router as the issue. But Rich doesn't think it's the router, since Adrian bought a new one. Rich thinks there may be an issue between the modem and the router. He should do a factory reset on the modem (better yet, ask his ISP for a new one).

Why is my NAS to slow?

Synology NAS

Episode 1522

Aaron from Hannibal, MS

Aaron has a Synology NAS, and he handles a lot of really large image files. But they load really slowly. Leo says that while loading it can bog down and there are several issues in the chain. He shouldn't treat his NAS as local storage. He should transfer his data to a hard drive. It still shouldn't be that slow, though. Leo suspects a misconfiguration issue. Aaron should make sure SMB File Sharing is turned on. That could help.

Do I need a new router?

Router

Episode 1521

Paul from Sun Valley, CA

Paul runs a utility to test his router and it always fails for buffer bloat. Should he get a new router? Leo says his does as well. When RAM got cheap, the router manufacturers boosted the RAM and it actually had the opposite effect by slowing down the buffer. Leo's opinion is that buffer bloat is over rated. He can ignore it. Eventually router makers have come to realize that buffer bloat can be handled in other ways. Leo recommends getting a second opinion with Netalyzer.

How can I use a mesh router on Verizon?

Episode 1520

Tony from California

Tony bought a new MESH router to use with his Verizon fiber optic internet connection. Leo says that Verizon uses a router/modem, so you'll need to change settings to bridge mode, so it can send the signal on to your new mesh router. Doctor Mom in the chatroom says you can put your Verizon modem into bridge mode, but you will lose some functions. It's just a matter if you can live with it.