Wi-Fi routers, home servers, virtual private networks, and more.

Why can't my iPad join my Wi-Fi network?

Episode 1240

Sam from San Diego, CA
Apple iPad Air 2

Sam can't connect his wife's iPad to his Wi-Fi Network. He tries to input his password, but it says the password isn't correct, even though his other devices use it just fine. Leo says the iPad probably remembered an incorrectly entered password. Sam should go into Settings, and choose "forget this network." This will erase the password so he can reacquire the network and input the correct password. That should solve the issue. Another possible solution is to shut it all the way off, wait a few minutes and turn it back on.

How can I protect myself on a public hotspot?

Doug from Alabama

Episode 1240

Doug does a lot of traveling on the road and he uses a open Wi-Fi hotspots a lot. He's worried about the security of using those hotspots, though. Leo says that using a Virtual Private Network (VPN) is a good solution, as it burrows a secure tunnel through the hotspot so that all of his data is encrypted. He'd be totally safe and secure. The downside though it that using a VPN will slow him down a lot, and they are a challenge for some to set up. And the reality is, more and more of what he'll be doing online is encrypted anyway.

How can I connect two routers onto my network?

Jay from Providence, NC

Episode 1236

Jay bought a new router to add to his network but he's not improving his experience at all. Leo says if he's looking to expand his network, then it's a good idea to set one in bridge mode to just pass on the signal. It may be that Jay's DSL modem can't be a bridging router. Steve Gibson says that two routers handling the Network Address Translation will work fine. So Jay shouldn't do anything and see what happens. Maybe a simple reset will work. But Leo says putting one in bridge mode is best.

How can I extend my Wi-Fi range?

Episode 1234

George from Santa Monica, CA
Netgear EX6200

George wants to extend his Wi-Fi signal out to the front porch. How can he boost the signal range of his Wi-Fi network? Leo says a Wi-Fi extender or repeater is his best bet and it's always best to go with the same manufacturer as his original Wi-Fi router. So a D-Link would be D-Link Extender, NetGear with NetGear, Apple Airport Extreme with Airport Express. The idea is to place the extender midway between the base station and where he'll want it to go. This will enable him to double the distance of his Wi-Fi network.

Should I buy my own modem and router?

Episode 1227

Frederick from El Segundo, CA
Asus AC3200

Frederick has AT&T for his internet access. He's switching to Time Warner Cable and he's wondering if he'll get the 100 Mbps with the modem they'll be renting him. Or should he buy one himself? Leo says Time Warner will tell him what modems they support and he can then buy that. Leo recommends a DOCSIS 3 modem.

Should he get a modem/router combination unit? Leo says no. Use the router separately and daisy chain them together. He'll save a lot of money over the course of the year by just buying it himself. Leo likes the Arris modems.