Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

How can I fix my Android phone?

Episode 1414

Jerry from Santa Clarita, CA
Samsung Note 4

Jerry wants to get his Samsung Note 4 mobile device repaired. It keeps booting. Leo says that mobile devices are now generally considered disposable. Leo says to try refreshing the phone. To do this, he should go to Settings > Backup and Reset > Restore to Factory Defaults. If that doesn't work, then he could try calling Samsung and ask if they would repair it. They'll really want him to buy a new phone, though.

Should I switch from Android to iPhone?

Episode 1414

Donna from West Lake Village, CA
Apple iPhone 7

Donna is looking to get a new mobile phone and she likes the Samsung Galaxy S8. But everyone else in her family wants her to get an iPhone instead. What should she do? Leo says that the advantage of getting an iPhone is that everyone can text her, and if she gets group messages, mixing Android and iOS can be problematic. Quality wise, they are the same. So if she goes with iPhone, she'll like it just fine.

What password vault should I use?

Episode 1414

Jason from Cooper, TX
LastPass

Jason wants to know if using a password manager on a mobile phone is a good idea. Leo says absolutely. It will keep track of all his passwords so all he needs to do is remember one. Leo likes Last Pass, but many iPhone users prefer 1Password. Both are equally good. There's also DashLane. Any of those three will do the job. He should just make sure he creates a difficult password to crack, but one that he can remember.

How can I get a replacement phone after T-Mobile killed my service?

Episode 1414

Alan from Simi Valley, CA
Cell Tower

Alan has had a bad experience with several cell providers and he doesn't know who to trust. T-Mobile shut down GSM, so he couldn't use his phone. He went to AT&T, and they gave him a data only contract, leaving him without the ability to call or get text messages. He also can't afford to buy a smartphone.

Can I use WhatsApp without a phone?

Episode 1413

Jane from Oregon
WhatsApp

Jane wants to know if it's WhatApp or WhatsApp. Leo says there's an "S," so it's WhatsApp. A clever way of saying "what's up?"

Jane is thinking of getting her first smart phone so she can use WhatsApp to make phone calls. Leo says that WhatsApp identifies users by their phone numbers, not their names. So when people ask to use WhatsApp to make a call, that means they want not only their phone number, but also their contact list. Facebook is doing that to cross reference contacts with Facebook contacts, but you can opt out of it when you sign up.

Does texting through Facebook Messenger affect my data caps?

Episode 1413

Larry from Las Vegas, NV
Facebook Messenger

Larry wants to know if sending messages via Facebook affect his data caps. Leo says it's a data only program, so that would be yes. But it's probably not going to affect his data usage by much. Messages from Facebook aren't SMS. They are data based messages. SMS messaging is on the way out. This is why carriers are readily offering unlimited texting plans.