Mobile Phones

What can I do about strange colors on my iPhone screen?

Episode 1336

Chris from Florida
Apple iPhone 6

Chris has an iPhone 6 and with iOS 10.1, and he's getting strange colors when he resets it. Leo says that is a symptom of "touch disease," which is from a faulty video chip used. It misbehaves and starts spewing random data that can eventually get worse. Apple hasn't acknowledged it yet, although thousands are complaining about it. Even Apple Store techs are saying it's a common feature they are finding that requires repair, and Apple is charging to repair it if the phone is out of warranty.

How can I use my old headphones with the iPhone 7?

Episode 1336

Shar from Los Angeles, CA
Apple iPhone 7 and AirPods

Shar wants a new iPhone but what about her headphones? Leo says that the new headphones will have a lightning connection to plug into the phone, and there will be an adapter for older headphones. Unfortunately, it's not possible to listen and charge at the same time without an additional adapter. Not having a headphone jack is less of a big deal than Shar may think, though. Of course, the way around this is to use Bluetooth headphones.

Is there a phone that will auto answer?

Rod from Malibu, CA

Episode 1335

Rod is looking for a smartphone that has a special feature. His old flip phone had an 'auto answer' feature where he wouldn't ever have to touch the phone. Leo says that any Android phone has that feature, but it's buried deep in the settings. It's buried so deep that many stores don't know about it. iPhone even has this ability in Settings > Accessibility. So he should start with that. Some have a feature that will answer when the phone is raised up.

What can I do about a defective mobile phone?

Episode 1335

Gordon from Glendora, CA
Samsung Galaxy S7 Edge

Gordon is having issues with his new Samsung Galaxy S7 Edge showing funny lines on the screen. He returned it, got another, and this one is also developing the lines. Leo advises resetting the phone and not putting anything on it. Let it run for awhile. If the lines don't appear, then it could be an app issue. But if it does, then he'll know it's a hardware issue. He's hearing this issue is affecting more phones.

Can I connect a hard drive to an iPhone?

Episode 1335

Jay from Providence, NC
Apple iPhone 7

Jay wants to use his iPhone as a camera and connect it to a hard drive to record for over a half hour. Leo says that some Android phones could do this with USB to Go, but not with the iPhone. Apple doesn't want users to do that. There's also the case that some processors get too hot over time and as such, will stop recording after awhile. That may also be an arbitrary limitation due to taxation as DSLRs are taxed differently from camcorders.

Would I get better reception with a phone on a regular plan versus a prepaid plan?

Episode 1334

Conrad from Louisiana
Ringke iPhone 5 Case

Conrad just got a cell phone on a prepaid plan. From what he understands, though, getting a phone on a regular contract plan would give him better reception. Leo doesn't think that's true, and says the phones are the same, and the only difference is how he would pay. Admittedly, these cheaper "Go Phones" are not the best phones. Truthfully, though, sometimes the lower priced phones have better antennas than the higher end smartphones because manufacturers try to hide and minimize antenna lines for cosmetic purposes.

Where can I sell my old iPhone?

Episode 1333

Sam from Orange County, CA
Apple iPhone 7 and 7 Plus

Sam has an iPhone 6 Plus and he's going to be upgrading. He wants to know how he can sell his old phone. Leo says he'll get the most money by selling on eBay, but Apple will buy it back and he can just trade it in for the new iPhone 7 Plus. There's also Gazelle. They will give him a good price because the resale value is very high. His carrier will also buy it back, as will Best Buy, but at a fixed price. Gazelle will probably give him a better deal.

(Disclaimer: Gazelle is a sponsor)

Leo Reviews the Google Pixel

Episode 1333

Google Pixel

Leo got the Google Pixel and inevitably you're going to compare it to the iPhone 7. First off, it's expensive. Leo also says that the iPhone feels better crafted and better built than the Pixel. But Leo has always preferred the Android OS to the iPhone. Leo likes the aliases you can have with Android. Widgets are also great. The artificial intelligence called Google Assistant is remarkable. Light years ahead of Siri, which lately has gotten dumber. Speech recognition is nearly perfect on the Pixel, while Leo says he has a lot of trouble with Siri.