iPhone, Android, Windows Phone, Blackberry, or feature phones.
Dolores wants to know if it's safe to scan images of documents and send them to her attorney. Rich says it depends on the app itself. Take proper precautions and use a reliable/reputable app. Rich uses Google Drive to scan apps on an Android phone. On the iPhone, scan the document with Apple's NOTES app, or with Scannable.
Once she's scanned them, then she wants to be sure she can send them securely.
Rose is having issues where her iPhone 8 screen just goes dim. Rich says that there is a sensor on her phone that will go dim if it gets obscured. Rose should clean her screen, or check that if her case is interfering with her phone's sensor. It may also be a failing sensor, so bring it to the Apple Store and have them run diagnostics to determine what's going on.
Steve wants to know a good off-brand cell service that runs on the back of a major carrier (called MVNOs). What is he not getting for the cheaper price? Rich says it depends on what he wants out of the carrier. A lot of times, the virtual operators limit data speed when we access the network. It's like being stuck in the slow lane. But we get what we pay for. So it comes down to what Steve needs from the service. Also, look at the coverage maps to be sure the carrier has the best coverage in the area.
Mark has a Samsung Note 5 and needs to upgrade. He's on MetroPCS, but he's looking to move to T-Mobile. Rich says that since Mark bought an unlocked Verizon phone, he was bound to run into problems using it from MetroPCS. Rich recommends buying a Samsung Note 9 directly from Samsung. Mark will get a purely unlocked phone from the factory, which will be updated by the carrier when he takes it to a new carrier. But Rich says that T-Mobile does a lot of deals on things, and Mark will likely get the best deal from them.
Chris says that scientists have used computational photography to take the world's first picture of a black hole 53 light years away. The image was actually created using thousands of different images from the largest camera in the world, the Event Horizon Telescope. It's actually eight telescopes all around the globe, that create a virtual telescope the size of a planet. Then all those telescopes take pictures of the same spot over and over again, using the rotation of the planet, and then merge that image data to create this image of the black hole.
Barbara has an iPhone 6, but she needs a new screen. Would the iPhone 7+ be a good upgrade? Or should she buy the newer iPhone XS Max? Rich says that the iPhone 7 is three generations back, so it could depend on the price. $425 seems a bit pricey compared to what the iPhone XR gets her. Also, a phone three generations back would have to still work with new apps that require more horsepower. So Rich says the iPhone XR is a better buy because she's putting her best foot forward for the future.
Mike has an iPhone and is using the Apple battery case. But he can never get the charge up to 100%. What gives? He took it to the Apple Store and the geniuses want him to reset, then set it up from scratch. Rich says always set up a phone from scratch, rather than restore the apps from iCloud. And if there's an app that's draining the battery, users are more likely to recognize it from scratch, rather than restoring from iCloud. But Rich also recommends looking to see if Mike's battery is affected by the recent recall.
Constance likes the "no blur feature" on her Samsung mobile phone camera, but after the latest phone update, it doesn't work! What can she do? Rich isn't sure what happened with the update, but she can do face tracking by using her finger to tap and hold on the face of her subject, locking the focus. There is also tracking autofocus in the camera settings. Look under the Bixby features setting icon. There's also a shot suggestions and optimizer feature.
Millie wants to know what the best mobile phone is. Rich says that the four best are the iPhone, the Samsung Galaxy S10, the One Plus, and the Google Pixel 3. Google's Pixel 3 has the best camera for all situations, but that's about where it ends. The iPhone is the best all around, followed by the Samsung Galaxy S10. More likely it comes down to what she really wants to do with it, and Rich recommends asking her friends and family what they have. Get what they have and she can always ask for help or interact with them easily.