Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

How can I get my iPhone to stop asking me to update to iOS 11?

Episode 1431

George from Victor, MT
Apple iPhone 7

George has an iPhone 7 and he keeps getting asked to update iOS 11. His wife doesn't want to upgrade due to battery life issues. Leo says that he has iOS 11 and it runs just fine. A certain percentage may run into problems, even 1/10th of 1% would still be thousands. That's just the nature of the business. George doesn't know how to stop the notifications of iOS 11 other than to just ignore it. Once he upgrades, he can't go back. That's why the conventional wisdom is to wait a few weeks on updates, because there will be patches coming out in short order.

iPhone X Faces Production Issues

Episode 1431

Apple iPhone X

The iPhone X is about to be available for preorder on October 27th, and Leo says that most users have been waiting for it, choosing not to upgrade to the iPhone 8. But Leo says that users who have the iPhone 6S or 7 may choose to merely not upgrade at all, since the performance boost really isn't that significant. The $1,000 price tag could also be giving users pause. Those who will be buying it are likely doing it as a status symbol, not for any measurable improvement. Meanwhile, analysts are speculating that sales of the iPhone may be hampered by available supply.

Can the new Google Pixelbook replace my laptop?

Episode 1430

Craig from Frederick, MD
Google Pixelbook

Craig has a 15" laptop and he travels a lot, so he's looking for a smaller alternative. He's getting the Pixel 2 XL this week and the Pixelbook is another option. Chromebooks are a good option for travel because they are light, secure, and with the new Android app support, there's a myriad options including Microsoft Word on Android. A better option than Windows for most people.

Why does Square Cash require my social security number?

Episode 1430

George from Aurora, IL
Venmo

George wanted to use Square Cash to send friends cash, but it requires his social security number. That's not a great idea and Leo says to refuse giving that out everywhere. Technically, they're not supposed to ask for that, but everyone does. So he should just say no. Leo suggests Venmo. There's also Cash.me. Banks use Zelle. Leo wishes that pay services would just go open crypto, like BitCoin does.

Why doesn't my phone charge while I use Waze?

Episode 1429

Bill from Palm Springs, CA
Apple iPhone 8 and iPhone 8 Plus

Bill says that his phone doesn't charge while he's using Waze and is connected to USB for charging. Leo says that some chargers will divide dual USB port chargers, and as such, he won't be using all the charging capacity. Leo advises going with a single port charger and get the highest amperage model he can. That will give him enough juice to charge while he's using it. Leo recommends an Anker charger. Leo also recommends keeping his phone cool. An overheating phone won't charge.

Can I make an image backup of my mobile phone?

Episode 1429

Bob from Philadelphia, PA
Helium Backup

Bob has a dual SIM mobile phone with T-Mobile and he's having trouble going from one number to the other. He couldn't receive calls. He's tried to go to T-Mobile and has also done the factory reset and now he can get calls. But he's lost all his data. Can he get it back? Leo says the safest way to protect his data is to backup his data to his Google account. He can do this by going to "Backup and Reset" in settings. Then he could automatically restore it. This would save his settings, apps, and contacts, but it won't save his music or photos.

How can I get better cell service where I live?

Episode 1428

John from Jasper, AL
Cell phone tower

John has issues with coverage in his home town. Leo says that the irony is that AT&T is considered to have total universal coverage, but that doesn't seem to be the case entirely. Leo says to go to the carrier he's with and ask them for a FemToCel. If they want to keep his business, they'll give him one for free. With it, it will route his calls over the internet for cell service to his phone.

How can I free up space on my Android phone?

Episode 1428

Mark from Pomona, CA
Samsung Galaxy Note 3

Mark has a Samsung Note 3 that is full and is starting to act up. Leo says that it was the first that had the external card slot taken out of it. So that's unfortunate. How can he get his pictures off? Leo recommends Google Photos. There's also a setting to delete backed up photos. That will keep the space free on his phone. Then he can get a new Note 8, which has an SD card slot so it'll never happen again.