Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

How can I stop annoying text messages?

Episode 1566

Christina from Lake Elsinor, CA

Christina keeps getting text messages from a number she doesn't recognize. And it's creepy. Leo says sometimes those messages are spoofed with a number id that doesn't exist and it's largely SPAM. Not much you can do but have your cellphone company block them. If it's the same number. If the number changes, it's a real problem to stop it. And if it's harassment, it may be a crime.

Pokemon Go Creators to Create Harry Potter SpinOff

Episode 1566

With the huge suggest of Pokemon Go, the game's creator, Niantic, is set to release a new version set in the world of Harry Potter. Leo says you think it's bad now, wait until you can go after Dementors with your virtual wand. And Niantic has it's hands full right now, as home owners have sued the company over people trespassing on their private property looking for Pokemon monsters.

Why am I getting popups on my Android phone?

Android

Episode 1565

Mariam from Prescott, AZ

Mariam is getting popups on her Android phone all the time and it's driving her nuts. Leo says it sounds like she installed something onto her mobile device that's causing it. She should look at her apps and see what she's installed lately. She can see it at the Google Play Store under "My Apps." She should install everything she doesn't use or want. Push comes to shove, she can reset her phone back to factory defaults. But she should try clearing her device cache and browser cache first.

Should I get a smartphone?

Apple iPad

Episode 1564

Mark from Irvine, CA

Mark uses a flip phone. It's just easy to use. But his friends are trying to get him to adopt a smartphone. He finds them complicated, though. Leo says smartphones are more computers that can make a call, not a phone that can get online. Leo says that since Mark likes the reliability of a flip phone, he should just keep it, and then get a tablet like an iPad to connect online. That's the simple solution.

How can I use a YubiKey authenticator without NFC?

Titan Security Key

Episode 1564

Cheryl from Palmdale, CA

Cheryl has a Motorola Moto G6, and she wants to use a YubiKey for password security. But her phone doesn't have NFC. What can she do? Leo says that she can get a Bluetooth authenticator key like YubiKey that works with Google's Authenticator app. The Google Titan Security Key is the one to get. It's $50. There's a USB and Bluetooth key for one price. So it'll work with her laptop too.

How can I connect my flip phone to the internet?

Samsung Chromebook Plus

Episode 1564

Robert from Los Angeles, CA

Robert has a cheap phone and wants to know how to use tethering to connect to the internet. Leo says hotspotting is the current way to wirelessly connect, but for Robert's phone, he may need to tether it with a cable. One thing is to know that he may need to pay extra for tethering. He'll also have data limits as well. It may be better for him to get an iPod Touch which will wirelessly connect to his internet. Or a Chromebook.

Can I use NFC with Yubikey to unlock my data?

YubiKey

Episode 1563

Laverne from Not the Bronx

Laverne made a secondary Yubico key on her network. She wants to know if her Galaxy Note 9 Android phone will unlock via NFC since it has a chip. But she gets an error message. Is it the key, or the phone? Leo suspects the phone isn't seeing the code as it needs to. She could try the YubiKey app that is available through the Google Play store.

Why can't my mobile phone do wifi calling?

Motorola G5 plus

Episode 1563

Gary from Los Angeles, CA

Gary has a Motorola G5 plus mobile phone with T-Mobile and after his phone updated, his WiFi calling option won't connect. Leo says the culprit is that the update broke that feature, and it is only a matter of time before Motorola puts out a fix. Leo says that his router may also have an issue with it. He may need to log into the router through the browser and reenable port forwarding or open port option with UDP enabled.

How can I get the data off a locked smartphone?

Galaxy S8

Episode 1562

Marie from Burbank, California

Marie has a Samsung Galaxy S8 and has forgotten the password pattern to unlock it. She wants to back up her messages. Leo says that the phone store may be able to get the data off it. Even better, a third party cell phone store may be able to do it better than AT&T can. The downside is the data will be encrypted unless she can unlock the phone, and that may require resetting the phone. Check with the carrier. They may have copies of the messages.