iPhone, Android, Windows Phone 7, Blackberry, or feature phones.
In performing what what the FCC called illegal "sneak charges" for ring tones and other items without consent, AT&T violated FCC regulations and must now pay customers back over $88 million in charges. Leo says it amounts to about $30 per customer.
With about 100,000 Note 7s still out in the wild, Samsung is about to send out an update that will make the mobile phone inoperable unless it's plugged in. It is hoped that these outlyers will then be returned by owners. Verizon has already said it won't push that update over the air during the holiday season. Meanwhile, Samsung has upped the ante to a full refund, plus an additional $100 for the trouble.
Tracy's phone crashed on her and she lost her data. She now has Google Photos, but she's noticed it's not backing up every photo. Leo says to check the backup and sync settings in the app. If she has "only backup on Wi-Fi" enabled, it will only backup when it's connected to Wi-Fi. Also, she should make sure that she's backing up from all her possible device folders. If she has unlimited data, she can enable backup while on cellular. She may also be turning off cellular to save bandwidth on some apps like Google Photos.
Louis is having an issue with his cellphone after he dropped it, so he decided to go with a prepaid version. All of his data is in the Verizon cloud and they won't let him retrieve it. Leo says that's because he's no longer a customer. Samsung has a backup system, as does Google. So he should be able to go through them. It's terrible that Verizon won't give him back his personal data. It's likely though that Verizon has dumped his data by now.
Scott has an iPhone 6 and he uses it to get around while hauling equipment, but lately it hasn't been working well -- ever since the last update. Leo thinks that Scott's iPhone has a damaged GPS receiver. He hasn't heard reports of GPS problems after updating, so he has a hunch it's a physical hardware issue. Scott should bring it into the Apple Store.
Tim's wife has an iPhone 6s Plus and her voicemail messages have disappeared! AT&T's visual voicemail expires after awhile and they will delete them after 60 days. AT&T probably has a copy somewhere, but Tim says they are no help at all. For future reference, there are programs that can get voicemails off the phone. They should check out eCamm's PhoneView for the Mac. It's free to try, and $30 to buy. It'll move all of her messages, SMS, and more. It may also be able to recover deleted messages from the iPhone.
Scott uses a Windows phone and he can't use a device tracker. So he's looking to get an Android phone to use for it. Would that work without a cell network? Leo says that since it uses bluetooth, it wouldn't need one. Any bluetooth device that runs iOS or Android software will work, but it's limited to about 100 feet. Check out Gear Eye - http://www.doddlenews.com/blogs/kickstarter-geareye-makes-easier-indies-...
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Dave has been Christmas shopping online and he found a great deal on a laptop with 16GB of RAM and dual drives with an SSD and a spinning drive. Leo says it's similar to the Mac Fusion drive, where it has the performance of an SSD and the storage space of a spinning drive. Dave is worried that Lenovo has put malware on it, though. Leo says that it was the Superfish adware, and Lenovo got caught doing that -- twice. They have since learned their lesson. Leo likes the Ideapad and at $749, it's a great deal.
LeAnne wants to know if the iPhone 5 is still a good phone to get. Leo says she could still find them, but the iPhone SE is a better buy because it's essentially an iPhone 5 with a newer processor. It'll likely stay updated longer.
Carlos has an iPhone 6 and a GoPro camera. He wants to be able to upload photos from both devices to his iCloud Photo Library and his Google Photos library. Leo says that's easy with the GoPro app on the iPhone. Then he can save them to his camera roll and upload it to iCloud. Then he can use the Google Photos app to upload all of them. The other option is to plug the microSD card into his computer and upload them that way.