Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Why is my phone's battery life so bad?

Episode 1495

Bob from San Jose, CA
LG G5

Bob has an LG G5 Android phone and his battery life is really bad. He was thinking about resetting it, just in case there's something running in the background that's wearing it down. Leo says that after two years, it could be that the battery is worn out to the point that it's time to replace it. The good news is, the G5 has a removable battery. But what about his authenticators? Will they stay enabled when he resets? Leo says probably not. They may have to be reenabled.

Why can't I connect my iPhone to my car?

Episode 1494

Ann from Anaheim, CA
Apple iPhone X

Ann got a new iPhone and it only works intermittently with her Mercedes SL. Sometimes it works, sometimes it doesn't. The dealership says to let the car "warm up" and let it acquire it. What can she do? Leo says that Bluetooth is rather hit or miss sometimes, and in Mercedes, there are some issues with iPhones. Leo says that a car with CarPlay works best when plugging the phone into the USB port with the lightning cable. Then CarPlay will see the phone. That will probably work better. Ann should also try unpairing or forgetting the phone and then re-pairing it.

When will the Motorola Moto Z3 be released?

Episode 1494

Patrick from Lafayette, LA
Motorola Moto Z

Patrick wants to know when the new Motorola Moto Z3 Play will be out. Leo says that there are benchmark reports out there, so someone has them, but Leo says it hasn't been released yet. Leo says that Lenovo has moved the design of the Moto to China now, so we don't really know what's up just yet, or if the quality is still the same. But Lenovo has kept the ThinkPad line consistent, so that's hopeful.

The Chatroom says that the Motorola Z3 is supposed to be announced on June 6.

What smartphone should I buy?

Episode 1493

Rick from Phelan, CA
Motorola Moto G6

Rick's wife wants a new phone with a larger screen. What should she get? It doesn't have to be the latest model. Leo says that the best budget Android phone is the Motorola Moto G5 Plus. The screens are better and the cameras are really good. She should make sure he gets a US GSM model that is compatible with her carrier (Verizon in this case). She shouldn't have to pay more than $200, especially on Amazon.

How can I take the scenic route in Google Maps?

Episode 1493

Dave from Anaheim
Google Maps logo

Dave uses Google Maps on his phone, but it always chooses the faster routes and sometimes he wants to take the scenic route. How can he do that? Leo says that if he looks in the options, he can choose to avoid highways. That's a start. Although the desktop version of Google Maps will let users move routes with a click and drag, the mobile app doesn't support that yet.

Why does my phone keep casting to my TV?

Episode 1492

Brett from Woodbridge, NJ
YouTube app

Brett has issues accidentally casting to his TV while watching YouTube. How can he stop doing that? Leo says that something on the TV or streaming box is enabled. It's probably a Smart TV feature. Can he get rid of the button in YouTube? Leo says no, it's part of the app. He can go into his phone settings and disable casting, though. He could also look in his router and disable casting there. If his cable router doesn't do that, then he can buy his own router for $100, and it'll pay for itself in no time. Then he can block it that way, too.

What should I do if my phone battery bulges?

Episode 1492

Ryan from Anaheim, CA
Samsung Galaxy S6 Edge

Ryan sent his mobile phone to Samsung to have a swollen battery replaced. They had the phone for a month. Ryan is a super Samsung customer and the company wants to keep people like him happy. But more than that, if a bulging battery gets compromised, it could catch fire and explode. So there's a definite safety issue, and Samsung learned that the hard way with the Note 7.