iPhone, Android, Windows Phone, Blackberry, or feature phones.
Patrick bought a Samsung Galaxy S9 at Best Buy for Black Friday. Can he just drop his SIM card in or does he have to get it activated? Leo says he should just be able to drop his existing SIM into it and get started. Leo says that the FCC doesn't like carrier locks if the carrier isn't subsidizing the phone. So all he'll have to do is call the carrier and ask them to unlock it, if he needs to. But if he's a Verizon customer, it shouldn't be locked at all, and since he's not switching carriers, it should work if it uses the same SIM.
Leo says Cheryl can get the Google Pixel 3 under Verizon for $400 off right now. Black Friday deals are all over the place. HUAWEI's P20 is super fast and powerful, as is the Mate 20 Pro. The cameras are incredible. The best is probably the OnePlus 6T. And the Motorola G6 is a very good budget phone.
Corrine is having issues with her Apple ID. Leo says that her iCloud account and her iTunes account can be different. Or she could have them be the same. She'll then need to have a password that goes with it. All of her app and website passwords can be kept in the Apple Keychain, but she'll have to be on the same account in order for it to work across her devices. She'll have to be sure to go into her iCloud and Keychain settings and make sure they're all turned on.
Mark would like to sync his iPhone with a Microsoft Access database. Leo says there are several third party clients like Access Frog, Access Database Manager, ACCDB, and Pocket Access. He can also navigate to his Access database through his Safari browser. He'll need to configure his database so it can be read online, however, and that could be a security issue.
Steve fears his Android phone has been attacked by a virus. He's suddenly getting something called "AdChoices." Leo says that AdChoices is by The Digital Advertising Alliance, and is a response to Ad Blockers. It lets users fine tune their ad preferences. Steve can go into his browser settings and turn off popups and redirects. Then he can clear out his browser cache.
Cheryl plays Pokemon Go. But she dropped her phone and now she's having a lot of connection issues in the game. Leo says that isn't the phone, that's just Pokemon Go. He experiences that problem all the time. He thinks it's a software issue, and overly congested servers. Leo says that his wife recently just gave up on the game as a result. But he recommends trying other internet connected apps and see how those work. She should also run SpeedTest.net. If it connects, then she'll know it isn't her phone.
JT is heading to Australia for a week. What mobile service should he use? Leo says that Google Fi and T-Mobile both work all over the world. The services isn't as fast, but it's free Edge service, which is nice. He can then use local Wi-Fi at the hotel, coffee shops, etc. whenever he can. The Global plan on T-Mobile is $20 a month, but it's only slightly faster, and the speeds vary wildly. He could also buy a "day pass" of 4G access.
Mike has a Motorola G4 and he wants to know if it's best for his battery to keep the phone plugged in whenever possible. There's been articles that claim it's best to do it differently, though. Leo says there's a lot of lore about lithium ion batteries, and Leo isn't even convinced that we understand how they really work. Leo gets his information from BatteryUniversity.com.
Bob and his wife keep getting robocalls from Apple. Leo says those are scams. These are fake robocalls claiming their iCloud has been breached. Apple would never call him. If something really did happen, Apple would just put out a press release. Bob shouldn't call them back. Even better, if he doesn't recognize the number, he shouldn't answer. If it's important, they will leave a message.