iPhone, Android, Windows Phone, Blackberry, or feature phones.
Brittany has heard that the Android phones are having battery life issues. Leo says that the iPhone 7 Plus is one of the best phones for battery life. Apple is also very aggressive about controlling apps on the phone to prevent them from running in the background. The Android phone that Brittany's boyfriend has probably has an ill behaved app that's sucking the battery power out of it. Facebook, for instance, is a battery hog.
Cody got a commercial version of the Chromebit for Christmas and he can't install Android apps to it. Leo says not every ChromeOS device can do it and it's likely that the Chromebit he has can't do it because it doesn't have touch. It may also be that he hasn't gotten the update yet and once he does, he'll have access to the Play Store.
Sheri wants a good battery backup that will last a long time and will enable her to recharge via solar. Leo says the problem with solar is that to be portable, it'll take days to charge because it would be so small. That's why Leo recommends crank chargers. They also have emergency radios built in. Campers also have camp stoves that will charge the phone by converting heat to electricity.
Vic recently lost his son and he is trying to get into his computer and accounts, but only he had the passwords. Leo says that LastPass has a feature that will enable survivors to gain access to the data. The cellphone may be a more difficult proposal, though. The dangerous thing is that there is a setting in both Android and iOS that could erase the phone if he fails 10 times to open it up.
Kenny wants to get an Otter Box for his iPhone 7 Plus, but he hears that there's a rainbow effect with the screen protector. Leo says it could, if he used it. Leo doesn't put it on. It'll protect him against scratches, sure, but the glass of the iPhone is very hard. He can get a sapphire glass cover, but the problem is, he'd have to keep that protected as well.
The Otterbox is very good at protecting the phone, and most of the time, it'll hit on the case, not the screen. Leo recommends them. But if he's worried, Kenny should get the model that has a lid.
Steve's Dell Inspiron laptop drops Wi-Fi all the time. Dell claims to have fixed it via remote access, but it didn't work. Leo says that it's likely the person at Dell tech support had very little training and was following the directions in the notebook. All too often it doesn't fix the problem. What he'll need to do is call them back and ask to have his case escalated to tier 2 or even tier 3 level support.
Patrick is having issues with Verizon. He's getting no cloud backup and they say it's a nationwide outage. Leo says it would be in the news if that were true. Sounds like they're not fixing the problem. Leo says it's time to go to the state and federal regulators and complain.
Mike has a Google Nexus 6 that isn't updating. He's tried to get Nougat on it, but it won't update. Leo says that the Nexus 6 may not be getting updates anymore, especially through Verizon. Leo says he may have to root the phone to get it updated. Google didn't offer a major update to the Nexus 6, and the security update for March was pulled because it broke Android Pay. They do plan to update to version 7 soon.
Kenny wants to know when new computers will be coming out. Leo says that computers aren't like cars, so there's no annual expectation. There is a boost of new computers that usually come out in Spring and Fall, mostly for kids going back to school, and then the holiday shopping season.
Lisa wants to know what the future holds for saving storage and media when it comes to her personal data like photos and videos. Leo says that optical and physical media has been weeding itself out for quite some time, even though we still have hard drives. The trend is heading towards the cloud. The benefit is that she doesn't have to worry about file formats. She could continue to use hard drives, as they are getting cheaper and denser, but it's on her to keep them updated with the latest.