iPhone, Android, Windows Phone, Blackberry, or feature phones.
Mark wants to know why he gets a different keyboard whenever he launches an app on his Google Pixel smartphone. Leo says this is a feature that developers can take advantage of so that the keyboard can be more contextual. For instance, when a number needs to be entered, the keyboard that comes up can be just a number pad. But there is a bug that causes keyboards to change randomly, so maybe that's the problem. More likely, it's something the app developer has done. Mark can try installing Swiftkey and see if that helps.
Jan has an iPhone 6 and she's worried that someone is hacking into her digital wallet and getting her credit card. Leo says it's probably not the case. More likely, she inadvertently activated Apple Pay, which she can do if she presses the home button twice. Pressing the home button again makes it go away. It's designed that way to make it easy to pay with Apple Pay quickly when the screen is locked.
Can she use more than one thumbprint on Touch ID? Leo says no. She can use fingers on both hands. But if it doesn't open, it may need to be retrained.
Richard uses Android auto when he's driving. Does that work in another country? Leo says yes. It's connected to either Waze or Google Maps, and both are international.
Jamie wants to know how she can listen to her favorite comedians on her phone while she's driving. She's been playing the YouTube channel but that's eating up her data. Leo says that TuneIn, iHeartRadio, and other streaming audio channels have comedy channels that she can stream.
Harold wants to know if he can get the data from his Android smartphone. Leo says that if his phone port supports USB OTG (on the go) then he'll have the ability to connect a flash drive to it and move his data over with an app. He should check his USB settings and see if he can use PTP (photo transfer protocol) or MTP (media transfer protocol). He can look under 'connected devices' in Android settings. Then he can copy stuff over. On the Mac, he should use the File Transfer Protocol. Windows should just read it as a drive.
Sending unsolicited text messages is bad form, and Facebook got caught using their 2 Factor Authentication database to send out ads and other notifications.
Facebook admitted their faux pas and apologized. Leo says that's become the modus operandi of Facebook: move fast and break things, then apologize. In other words, better to ask forgiveness than ask permission.
Samsung has been quite vocal about its plans to build a smartphone with a foldable screen in it, and we could see that next year with the Galaxy Note. On the front it will look like a regular smartphone, but then you'll be able to open it up to a 6 or 7" tablet. That will likely cost a lot more, and Samsung has already said it will be raising the price of the next Galaxy S phone, starting at around $850.
Mark's son is about to be stationed in Japan and wants to know if he can bring his phone along. Leo says that he can, but he'll need to get the phone unlocked so he can use a local carrier. There may be issues with radio frequencies, though. He should check out the website prepaidwithdata.wikia.com to learn about what carriers and phones are best.
Michael has an old unlocked phone that he's trying to port to a new carrier, but it's not working. The company says it won't port an inactive number. Leo says the law requires porting numbers to his new service, but they could have found a loophole with an inactive phone. Leo also suggests doing a factory reset. That should clear out the carrier data. There's also something called APN settings which need to be cleared out so that the carrier can't reject it.
Rick switched to Google Fi and now the other carriers are offering unlimited. Should he go back? Leo says that Fi wasn't designed to be competitive, just transparent. So if he has a family plan and needs unlimited, then Fi isn't really practical. If he's getting a better deal with Verizon, Leo says that is likely a good move then. But he should remember that Google Fi is riding on three different carriers, so it offers him a wider reach in terms of signal and connectivity.