Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Does a smartphone need antivirus?

Episode 1385

Jim from Bend, OR
Antivirus

Jim bought a pair of Samsung Galaxy S8 and the guy at the store said he doesn't need an antivirus app to protect it. Is that true? Leo says it is. Mobile phones don't really need that extra precaution, as long as he only gets his apps from Google Play Store. He should be careful what apps he gets, though, even then. Sometimes a junky app does get through. The benefit through Google Play is that if one gets through, they will remotely kill it.

Why is the volume so low on my iPhone?

Episode 1384

Pat from Rancho Cucamonga, CA
Apple iPhone 7

Pat did an iOS 10 update with the iPhone 6S and he's found out the volume has been dramatically cut in half. Leo says that it's a widespread issue and sometimes it takes awhile to pinpoint the issue and push out a fix. It may be intentional, Apple deciding the volume is too loud for earbuds. It's more likely an issue in the software. There's a noise cancellation setting in accessibility. He can go to General > Accessibility then disable Phone Noise Cancellation. Many are commenting that fixes the issue. Others say it doesn't. It's worth a try, though.

Why can't iPhone users get my SMS Text?

Episode 1384

Alan from Honolulu, HI
Messages in iOS 10

Alan is a little league baseball coach and he's trying to create group texts for all parents and players. Everyone gets them except the iPhone users. Leo says that while Apple doesn't support group messaging to Android, Android supports it to iOS. However, there are many different ways to send messages in Android including. If everyone is getting them except one person, it could be that she's got group messaging turned off on her phone, or some setting that blocks it It may be that she disabled receiving MMS because of a flaw that came up last year.

Should I buy the HTC Ultra?

Episode 1383

Ryan from Anaheim, CA
HTC Ultra

Ryan has an iPhone 7 and he's thinking of getting an HTC Ultra. Worth it? Leo says that he doesn't think so. HTC made great phones for years with great speakers and long battery life. But lately, they've been courting the low cost Asian market with tinny speakers and awful battery life.

If Ryan wants a good Android phone, the new Samsung Galaxy S8 or LG G6 is worth getting because of it's bezel-less design. He'll get a larger screen without having to carry a larger phone.

Facebook Brings Augmented Reality to Apps

Episode 1383

Mark Zuckerberg at Facebook F8

In a clear sign that they are going after Snapchat, Facebook announced that they are opening up their API to allow app developers access to the camera in the Facebook app. They will also add support for filters, overlays, and other features that are similar to Snapchat, luring users away.

Leo says that Facebook is going after augmented reality in an effort to stay on top of the virtual genre. Leo says that competition is good. It'll be interesting to see how Snapchat and other companies respond.

Why is the video I share on iMessage so bad?

Episode 1382

Caesar from San Bernardino, CA
Apple iOS 10

Caesar and his family all use iMessage because they all have iPhones. When he shares videos, though, the quality is terrible. Leo says that the network is trying to save bandwidth. It's better to upload the videos to YouTube and then share a link. He could also share a link via iCloud. The better solution would be to get everyone to use WhatsApp.

Why do my apps move when I update Android?

Episode 1382

Marty from Los Angeles, CA
Samsung Galaxy S5

Marty has a Samsung Galaxy S5 with 16GB of RAM and a 64GB memory card. When the apps update, however, they install back onto the internal storage. Leo says that SD card storage is an issue on Android. They can't put apps on an SD card if it uses widgets. So some apps will move back. It's probably why Apple doesn't mess with it.

The chatroom says that the S5 update to Android 6.0 solves that problem, if he can update. It's called Adoptable Storage, but it was really only a Google feature. The SD card is really meant for media and storage, not for apps. He should get a new phone.

Samsung Galaxy S8 Review

Episode 1382

Samsung Galaxy S8

Leo got the Samsung Galaxy S8 this week and it has a 6.2" screen, but it's a bit weird because of its aspect ratio. Like the iPhone 5 which had a tall, narrow screen, the S8 is doing the same thing to make it tall and larger without being wider. The edge is more aesthetic and has less usable area as before. It is "bezel-less" now, so the image goes edge to edge making it look larger without being wider. It's not the same camera as the S7 – it's extremely nice with an upgraded sensor.