iPhone, Android, Windows Phone 7, Blackberry, or feature phones.
Doug is confused how iTunes works with backups. What is the "other" section of his iPad? Leo says that "other" in his iPad is cache files and other stuff that can't be deleted unless he does a restore. The trouble is that a lot of stuff gets saved there and it can build up over time. Leo recommends backing up his device, then erasing it and restoring it. It will then remove all those temp files. This is really the only way to do it.
Pat has been trying to find an application that will allow her to customize ringtones for her mobile phone. Leo says that Ringdroid will do it on her Android device. Or she can simply copy her music to the ringtone folder and it will allow her to select it from there. She doesn't need any software at all.
John is frustrated with the program called AirDroid to sync files back and forth from his mobile device and his PC. Leo says that there was a security flaw that would allow an attacker to intercept user data, so they changed the program to eliminate the bug. Unfortunately, as a result, it made the program pretty useless.
Sundar recently switched to T-Mobile with his Samsung Galaxy Note 4. He's worried that he isn't get the security updates since the phone was from another service. Leo says he'll need to go into his phone settings and change the APN settings. T-Mobile has directions on how to do that here. He should understand that a Note 4 is an older phone and he may not get them anyway.
Lester is looking to buy the LG V20 smartphone since he doesn't want to wait until March for the Google Pixel XL. Leo says based on the specs and reviews from people he trusts, it's a very nice phone. It has better battery life and a great camera. The Samsung Galaxy S7 is another alternative if he doesn't feel burned by the Note 7 debacle. LG makes really nice phones, so he really can't go wrong with it.
Leo says that for the first time in decades, driving fatalities are on the rise and the reason points to distracted driving as users of smartphones have their attentions divided. As such, California and other states are ratcheting up the fines for anyone who uses their smartphone while driving.
Rick wants to know about the new Google Pixel. He wants to leave Verizon but they're working overtime to lure him back. What he wants to know is if the Pixel from Verizon is the same as the Google version. Leo says that he used a Verizon Pixel with a T-Mobile SIM and it was functionally the same. Verizon may hold up updates, though. Google Fi may have that same problem because you have to use Verizon's network with it.
Debbie has a Samsung Galaxy S7 phone and she wants to view the manual, but they don't have it in English. Leo says that Samsung makes different phones for different regions and it sounds like Debbie's is for a different region. The only real difference is the radios that are in it. She can download a PDF version of the manual, that's not a big deal, but she'll want to be sure it's compatible with the carrier she uses and the data bands she'll want.
Keith has three Android phones that are all acting up. They take forever to read and boot up. Leo says that Keith can do a complete reset and restore, but he can also do a deeper reset, which will wipe everything including the cache. His Transformer may also need a new SSD, as they do wear out.