iPhone, Android, Windows Phone, Blackberry, or feature phones.
Chris has an Android phone and he gets a popup that says Amazon has stopped working. Leo says it's probably an Amazon app that is running in the background, and is crashing. Leo recommends deleting and reinstalling his Amazon apps.
When Ann is on the phone and gets another phone call, her iPhone is automatically putting her existing call on hold and picking up the next call. Leo says that shouldn't be happening. She should be given the choice of putting her call on hold, sending it to voicemail, or hanging up and taking the call. It's usually when she's using it on speaker phone. Leo says that it could be that Siri is being triggered, but it's unlikely. It could be a hardware glitch, but that's going to be difficult to replicate.
Peter upgraded his iPhone to the latest version of iOS 12, and ever since then, his text messages haven't been sending right away. Leo says the first thing to do is call his carrier. There are two ways messages get sent on an iPhone, however. It's either being sent with iMessage which uses his data, or as an SMS. He's only having this problem with the built-in Messages app, and it's with everyone. Leo thinks it has to do with his wireless carrier.
Mike would like to have an Android phone, but he needs to use one iPhone app. Leo says that in most cases, most big name apps are available on both platform. But unique apps, like a mixing board app, would probably be solely on one platform or the other. So in Mike's case, it's only available in iOS. All you can really do is pester the app developer to port the app to Android. You could get a low priced iPad for around $250-330 and dedicate it to that one use.
Chris has the new iPhone XS and the wireless Apple AirPods, but he keeps getting distortion when he takes calls. Not when listening to music or watching video, though. Leo says that Bluetooth headphones have two different modes. There's a mode for use as a headset for calls and A2DP. A2DP is stereo and was designed for listening to music. Headset mode uses the minimum bandwidth possible. So that could affect it. Also, a phone call that is routed through the internet can be full bandwidth and it may be that the AirPods just can't handle it.
Sherry's iPhone froze up and now she can't boot it up without another crash. So she did a hard reset, which worked. But she's had to hard reset it five times since. Leo says the best thing she can do at this point is erase the iPhone and restore it to the factory defaults. If that doesn't solve the issue, then there's a physical issue.
Craig has been stunned by overages in the hundreds of dollars. Leo says it's time to get a new provider. Every provider has either an unlimited plan or a cheap charge for another GB or two of access. He should set his photo apps to not download unless he is connected to WiFi. But he can't get satisfaction from AT&T about the overages. Leo says he can shame them by tweeting out his complaints. They have a social media department that pays attention to that. He can also write the CEO. He has an office for complaints. His name is Randal Stevenson.
Leo got the Google Pixel 3 XL smartphone this week and spent the day in San Francisco trying out the camera. Leo says he's impressed with the Pixel 3 camera and its photo features, including an impressive zoom. Google is using computational photography to do a lot of the things that a telephoto lens would do, and the results are remarkable. Users, though, are complaining about the deep "notch" on the top and the 'chin' at the bottom.
Gary has Google Fi and would like to block calls by area code. Leo says that robocalls are the bane of smartphones and studies show that by next year, up to 80% of all calls will be robocalls to cell phones. Blocking an area code is extreme, but Leo says that Google is working on a technology that will route robo calls, or require them to identify themselves. Google Voice already does that. There's also an app called PreFixer which will block a number by prefix.
Josh has a Samsung Galaxy S6 that he really likes because he can shoot raw with it. But it was a proprietary version of raw, and Lightroom can't read it. What can he do? Leo says it's up to Adobe to write a converter for it. Josh says that shooting in Camera FV5 shoots raw in a version that can be read, and it can also convert the S6 raw files to DNG. The thing about raw is that it has to be processed in post in order to get the best looking image from it.