Mobile Phones

iPhone, Android, Windows Phone 7, Blackberry, or feature phones.

How can find out if my iPhone is part of the battery recall?

Episode 1367

Igor from North Hollywood, CA
Apple iPhones

Igor has been hearing about battery issues on the iPhone. How can he find out if his is part of the recall? Leo says that Apple has a site that he can check here. Chances are, it may not be part of it. In the end, batteries do fail. They wear out after 500 full recharges. Also, he won't want to run them down and then recharge every time. He should plug it in when he's not using it.

Nokia Announces Revival of the Iconic 3310 Phone

Episode 1367

Nokia 3310

Sensing a market for people who just want a phone, or a burner, Nokia announced at Mobile World Congress 2017 this week the return of the 3310 phone, which has over 21 hours of talk time on a single charge. It will cost just $51.

Meanwhile, Blackberry returned with the standard Blackberry keyboard on an Android phone, and Motorola is putting out a new version of the Moto G5 with a 13MP camera and faster snapdragon chips, larger screen, and more. That will retail for $200.

Why is my daughter getting my text messages?

Episode 1365

Clyde from Torrance, CA
Apple iPhone 7

Clyde and his wife both have iPhone 5Cs on AT&T, but they get each other's text messages, and their daughter gets them too. Leo says they share text messages because they all are using the same Apple ID. They'll need to create a separate account for each of them. They won't lose their ability to share apps either, because Apple has Family Sharing.

Clyde is also getting a Blue Screen of Death with a DPC error. Leo says that's usually referring to a problem with the SSD Device driver. It's also due to an old operating system, so upgrading to Windows 10 should fix it.

Is buying a mobile phone on eBay a good idea?

Episode 1363

Karen from Diamond Bar, CA
Samsung Galaxy Note 4

Karen has a Samsung Galaxy Note 3 and she broke the screen. She bought an unlocked Note 4 from eBay to replace it, but it came in Korean. Leo says that's not unusual. Samsung is global and it sounds like she got one for the Korean market instead. That's why it's always best to buy the phone from the carrier. She'll get a better deal on eBay, but it may not come unlocked. Amazon is another good option.

Should I use Google Voice on my iPhone for texting?

Episode 1363

David from Little Rock, AR
Google Voice

David is an iPhone user and he wants to start using Google Voice, but he doesn't know if it's better than trying Allo or the other messenger programs. Leo says that iPhone users should just stick with iMessage. All SMS messages will go to iMessage anyway, because Apple doesn't let users change the default messenger app. iMessages will be color coded blue, while regular SMS messages will be color coded green.

How can I get the latest update for my Android phone?

Episode 1363

Tim from Diana, TX
Update via ADB Android 4.2

Tim wants to know why he's not getting his phone updated. Leo says that since Tim is a subscriber of Straight Talk, it's likely that they aren't sending out all the official updates. Leo advises talking to Straight Talk about when he can expect the next update for his phone.

The only other option is to root it and install it himself, but that's not for everyone. He can find out how to do it at XDA Developer Forums. He'll have to follow the directions to the letter or he'll end up bricking his phone.

How can I sync my iPhone 7 with an older Mac?

Episode 1363

Ernesto from Las Vegas, NV
Apple iTunes

Ernesto finally got an iPhone 7, but he can't use iTunes with it because his Mac is too old. Leo says that if he wants to sync it via wire, then he'll have to update his computer. He could pay the $25 for iTunes Match, and that would put his entire music collection up in the cloud. Then he could access the music from his current Mac as well.

A third party solution is Vox. He can also manage his iTunes collection with DoubleTwist.

Why are my photos disappearing from my phone?

Episode 1363

Chip from Los Angeles, CA
Google Photos

Chip's Samsung Galaxy mobile phone had a bunch of pictures on it, but they started disappearing. Leo says that there may be an app that is moving the photos to a folder, and they aren't really missing. Or the images are being uploaded and then deleted to preserve space. For instance, Google Photos does this. In fact, Leo recommends using Google Photos anyway, since Chip will be assured that his photos are being backed up to the cloud.