Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Why is my Phone Battery Dying?

 Galaxy Note 8

Episode 1582

Becky from Ohio

Becky has the Samsung Galaxy Note 8, and after a recent update, it's killing her battery after two hours. Rich says that sounds like there's a process running in the background that's wearing down the battery. Rich recommends getting rid of any app she does not recognize. Also, run a program called HTC Boost or Google's Files Go. Let it get rid of old files and then reboot.

 

Can I Watch YouTubeTV With Chromecast?

chromecast

Episode 1581

Tony from Riverside, CA

When Tony goes camping with his RV, he'd like to broadcast YouTube TV from his phone to his TV. Leo says that in theory, Chromecast will work because he's connected via WiFi. However, it requires being on the same WiFi network, so if the phone is using WiFi, it can't really do that because he will need internet for the Chromecast. Getting a "MyFi" router may be the solution, but it would have a separate cellular connection. But the good news is, it also has its own bandwidth data allotment. Get a MyFi from your carrier, then the phone can join that, and the Chromecast can be on it.

Why am I Getting Popups on my Android Devices?

Pixel C Tablet

Episode 1581

Mike from Culver City, California

Caller keeps getting popups when he's watching YouTube on his Google Pixel C Tablet. It just keeps minimizing his videos and he's inundated with popups. It also happens on his Motorola Moto G6.  Leo says that he's likely got some apps from the Google Play store that have malicious behaviour programmed into it. Just use apps you want or need by well-known developers. It's likely an app that he installed on both devices. Leo is guessing it's probably ads trying to play from an app, but sometimes even removing the app won't work. He may need to do a complete reset on his devices. 

What is the eSim Feature of the iPhone XR and Can I Use It?

 iPhone XR

Episode 1580

Larry from Temecula, CA

Larry got a new iPhone XR for a great price and was able to trade in his old iPhone. Leo says that the iPhone XR is the best iPhone out there for battery life, power, and price. It's the sweet spot. He was also thinking of using the eSim feature for his carrier and then using the SIM for a second line for data. Leo says second line phones are very popular in Europe, and iOS has the eSim option as a result. But it's such a new technology that not even the carrier gets it. Leo recommends talking to the Apple Store geniuses who can set Larry up. 

How Can I Make Space on my 4GB Mobile Phone?

Alcatel A621

Episode 1580

Robert from San Antonio, TX

Robert bought the Alcatel A621 Pixi Glory phone. What he hates is, he keeps getting upgrades to his phone and he's starting to run out of space. Leo says that upgrades are supposed to upgrade in place, overwriting the operating systems, not maintaining multiple ones. Leo says that there isn't a huge amount of storage because it's a cheaper Android device. Eventually, he won't be able to do anything because he will run out of space.

Can I Get a Landline?

e911

Episode 1579

Jeff from Santa Ana, CA

Jeff has kept his landline because his dad taught him to keep it in case of emergencies and natural disasters. Leo agrees but says phone companies are now relying on internet service for a lot of their service. They're even cutting the copper phone lines so they don't have to maintain them anymore. That's where HAM radio operators come in hand during a disaster. But he can still get universal lifeline service for under $10/month, and it's Real 911. Make sure it's powered by the central office.

Should I Use Verizon's VPN?

 Verizon Cloud

Episode 1576

David from Los Angeles, CA

David wants to know if he should back up his mobile device to Verizon Cloud. Leo says to not do it. They'll give a little bit for free, but they really want to charge extra for it. And he can back up to Google Drive for free. What about Verizon's VPN, is that worth $3.99 a month? Leo says that most paid VPNs are that much... but the question is, do we trust Verizon? Verizon is using McAfee's VPN services, and have in writing that they aren't logging user activity. So that's probably fine, especially at that price.

Why Does my Mobile Device Mute on its Own?

S10e

Episode 1576

John from Redondo Beach, CA

John recently got a pair of Unitron hearing aids but he can't take phone calls with them. Leo says that's a limitation of the hearing aids, which may not be A2DP compatible. But the problem is his new Samsung Galaxy S10e mutes intermittently. Leo says to try un-pairing, and then re-pairing. Leo also says this has been a known issue with Samsung phones over time. There's a feature called "Easy Mute" that will need to be disabled, and It's in the settings.