Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

How can I make my phone hotspot mode secure?

Wi-Fi

Episode 1536

Mark from Los Angeles, CA

Mark wants to use his Android phone as a hotspot. Leo says that it's under the Internet settings under "Hotspot and Tethering." And his phone carrier must support it, usually for an extra charge. But he's having issues using any security with a password. Leo says that's not good. It shouldn't be disabled. Leo wonders if that phone doesn't support WPA2. None is not a good choice. If there's WEP, that wouldn't be great, but it's better than nothing. He'll ideally want WPA2 with PSK (pre shared key).

How can I keep emergency contact information on my phone for first responders?

iOS 12 Medical ID

Episode 1536

Tom from Chicago, IL

Tom has been trying to get his friends to put their emergency health information in their iPhone. Leo says it's called I.C.E., for In Case of Emergency. It allows first responders to access vital information from a mobile phone without having to unlock it. It's called Medical ID, which enables users to put in emergency contact information, blood type, and other medical data.

Tom's wondering how he can do this on Android, though. Leo says Samsung has an ICE feature. But he could also have an ICE message created on his lock screen image.

Why is my iPhone automatically putting calls on hold when new calls come in?

Apple iPhone XS

Episode 1536

Ann from Irvine, CA

When Ann is on the phone and gets another phone call, her iPhone is automatically putting her existing call on hold and picking up the next call. Leo says that shouldn't be happening. She should be given the choice of putting her call on hold, sending it to voicemail, or hanging up and taking the call. It's usually when she's using it on speaker phone. Leo says that it could be that Siri is being triggered, but it's unlikely. It could be a hardware glitch, but that's going to be difficult to replicate.

Why aren't my text messages sending right away on my iPhone?

Episode 1535

Peter from Toronto, Ontario, Canada

Peter upgraded his iPhone to the latest version of iOS 12, and ever since then, his text messages haven't been sending right away. Leo says the first thing to do is call his carrier. There are two ways messages get sent on an iPhone, however. It's either being sent with iMessage which uses his data, or as an SMS. He's only having this problem with the built-in Messages app, and it's with everyone. Leo thinks it has to do with his wireless carrier.

How can I use both Android and iOS apps?

Episode 1535

Mike from Barstow, CA

Mike would like to have an Android phone, but he needs to use one iPhone app. Leo says that in most cases, most big name apps are available on both platform. But unique apps, like a mixing board app, would probably be solely on one platform or the other. So in Mike's case, it's only available in iOS. All you can really do is pester the app developer to port the app to Android. You could get a low priced iPad for around $250-330 and dedicate it to that one use.

Why is the sound quality of Apple AirPods so bad?

Apple AirPods

Episode 1535

Chris from Miami, FL

Chris has the new iPhone XS and the wireless Apple AirPods, but he keeps getting distortion when he takes calls. Not when listening to music or watching video, though. Leo says that Bluetooth headphones have two different modes. There's a mode for use as a headset for calls and A2DP. A2DP is stereo and was designed for listening to music. Headset mode uses the minimum bandwidth possible. So that could affect it. Also, a phone call that is routed through the internet can be full bandwidth and it may be that the AirPods just can't handle it.

How can I get AT&T to address my overages?

AT&T

Episode 1533

Craig from Houston, TX

Craig has been stunned by overages in the hundreds of dollars. Leo says it's time to get a new provider. Every provider has either an unlimited plan or a cheap charge for another GB or two of access. He should set his photo apps to not download unless he is connected to WiFi. But he can't get satisfaction from AT&T about the overages. Leo says he can shame them by tweeting out his complaints. They have a social media department that pays attention to that. He can also write the CEO. He has an office for complaints. His name is Randal Stevenson.