Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Why isn't my iPhone charging with my power brick?

Apple iPhone 8

Episode 1524

Scott from Harlington, TX

Scott got an Anker backup battery and sometimes he gets a warning that the accessory may not be supported, and it stops charging the phone. It even does it with the Apple charging block. Rich says that Apple has a program called Apple MFI (made for iPhone). If his accessory is MFI, then the culprit could be a failing cable. It could also be that his phone's connector could have some lint in it preventing his cable from connecting completely. Rich suggests taking a toothpick and sweeping it out. A gentle burst of canned air is a good idea too, but he should be sure to be gentle.

What does my streaming video look better from my smartphone than my desktop?

Logitech C930

Episode 1522

Dave from Paris, CA

Dave is a YouTuber, and when he streams live, it works better using LTE and his smartphone than his webcam and desktop using Wi-Fi. Leo says that in theory, they should be the same. Leo says that his Logitech C930 webcam could be misconfigured. Or, he could consider better lighting. Better lighting is always an improvement and helps the camera to pick exposure, color saturation, etc. At the end of the day, though, his LG smartphone probably just has a better camera.

Is surfing the internet on LTE secure?

4G LTE

Episode 1522

David from El Monte, CA

David wants to know if he's secure surfing the internet on his mobile device. Leo says that nothing is unhackable, but LTE is encrypted and very secure. A phone can be hacked, even at the radio level, though. It's also possible for someone to spoof his SIM card. But it's too much work for the average hacker. It would have to be a state level attack in order to accomplish it. Wi-Fi is less secure, and if he's relying on WPA2 or any other Wi-Fi connection, it's possible to hack it. But that's not easy, either. Odds are, there's really not all that much to worry about.

How can I share my photos online?

Google Photos

Episode 1521

Bob from Leonia, NJ

Bob wants to share photos in the cloud. What's the best option? Leo says that Google Photos is great because most people have Google accounts, and Google Photos will automatically sync and delete photos once they are backed up. He can set up albums, it has facial recognition, he can create an album based on time and location, and it offers unlimited hi-res backup for free. Shutterfly is also a good option.

Why doesn't my maps app work?

Episode 1520

Charity from Anaheim, CA

Charity is wondering why she can't use GPS in Google Maps. She's on Android. Leo says to make sure your GPS is enabled. You also want to be sure your data is turned on. Leo also recommends using Google's other maps app ... WAZE. It's very popular and if that works, then you know that your GPS and Data is working and the maps app has corrupted. Easy to fix. Uninstall, then reinstall. The chatroom says that there is a legitimate blue dot issue that is related to a weak location. If there's also an error that says "cannot update maps," then that means you're not getting data.