Mobile Phones

iPhone, Android, Windows Phone 7, Blackberry, or feature phones.

How can I open my phone without losing data from a password lock?

Vic from Glendale CA

Episode 1372

Vic recently lost his son and he is trying to get into his computer and accounts, but only he had the passwords. Leo says that LastPass has a feature that will enable survivors to gain access to the data. The cellphone may be a more difficult proposal, though. The dangerous thing is that there is a setting in both Android and iOS that could erase the phone if he fails 10 times to open it up.

Does the Otterbox iPhone screen protector produce a rainbow effect?

Episode 1372

Kenny from Springfield, MO
Otterbox Case for iPhone 7 Plus

Kenny wants to get an Otter Box for his iPhone 7 Plus, but he hears that there's a rainbow effect with the screen protector. Leo says it could, if he used it. Leo doesn't put it on. It'll protect him against scratches, sure, but the glass of the iPhone is very hard. He can get a sapphire glass cover, but the problem is, he'd have to keep that protected as well.

The Otterbox is very good at protecting the phone, and most of the time, it'll hit on the case, not the screen. Leo recommends them. But if he's worried, Kenny should get the model that has a lid.

Why is my Wi-Fi so bad?

Episode 1371

Steve from Redlands, CA
Wi-Fi

Steve's Dell Inspiron laptop drops Wi-Fi all the time. Dell claims to have fixed it via remote access, but it didn't work. Leo says that it's likely the person at Dell tech support had very little training and was following the directions in the notebook. All too often it doesn't fix the problem. What he'll need to do is call them back and ask to have his case escalated to tier 2 or even tier 3 level support.

How can I update my Nexus 6?

Episode 1371

Mike from St. Cloud, MN
Google Nexus 6

Mike has a Google Nexus 6 that isn't updating. He's tried to get Nougat on it, but it won't update. Leo says that the Nexus 6 may not be getting updates anymore, especially through Verizon. Leo says he may have to root the phone to get it updated. Google didn't offer a major update to the Nexus 6, and the security update for March was pulled because it broke Android Pay. They do plan to update to version 7 soon.

How can I backup my photos privately?

Episode 1371

Lisa from Channel Hills, CA
Google Photos

Lisa wants to know what the future holds for saving storage and media when it comes to her personal data like photos and videos. Leo says that optical and physical media has been weeding itself out for quite some time, even though we still have hard drives. The trend is heading towards the cloud. The benefit is that she doesn't have to worry about file formats. She could continue to use hard drives, as they are getting cheaper and denser, but it's on her to keep them updated with the latest.

Dick DeBartolo, The Giz Wiz

Episode 1370

Dick DeBartolo

The Eparé Pocket Wine Aerator promises to turn wine into better tasting, more expensive wine. The device enhances the flavor and finish of wine by releasing its natural bouquet. Just push the button, and watch the aerating motor create tiny air bubbles which rapidly introduce oxygen into the wine, freeing its tertiary aroma. It accommodates all styles of wine, with 3 aeration settings, and it's small enough to store in your pocket. (Take it to a restaurant, bar, and even a picnic, too.) Aerate your glass on demand in as little as 15 seconds.

What's an affordable wireless plan?

Episode 1370

Darryl from Costa Mesa, CA
Apple iPhone SE

Darryl needs a good, affordable smartphone and wireless carrier. He's thinking of the Apple iPhone SE. Leo says that the SE is a great option when trying to save some money. As for the carrier, none of the carriers provide great customer service, but it will come down to who has the best signal in his area. AT&T and Verizon will be the leaders, but Sprint and T-Mobile are very aggressive in giving out deals. Smaller carriers like MetroPCS may also be a good option, but the devil is in the details for data. So he should read the fine print on overages and base it on how much he uses.