Mobile Phones

iPhone, Android, Windows Phone 7, Blackberry, or feature phones.

How can I stop iCloud from putting all my photos back on my phone?

Episode 1281

Darlene from Seattle, WA
Apple Photos

Darlene has over 6,000 images on her phone. She's been backing them up to Google Photos, and when she signed up for iCloud Photos, it put all 6,000 images back on her phone! Leo says she can turn off the iCloud photo library, but at least leave the Photo Stream turned on. That will erase all of them from her phone. Amazon Prime is another good option for storing photos, as is Yahoo's Flickr, which offers 1TB of free storage.

How can I get my Android fingerprint reader to work?

Episode 1280

David from Orange County, CA
Samsung Galaxy S6

Dave recently updated his Samsung Galaxy S6 and now the fingerprint sensor doesn't work right. Verizon says nobody else has complained about it. Leo says that it's probably a bad update that happened over the air. It's fairly common. The only thing he can really do is to reset his phone. That will wipe the phone and reinstall the operating system. But before he does that, he should turn on 'Backup to Google' in the settings. He should let it back up and then reset the phone completely.

How can I get the photos off my Google Nexus 6?

Episode 1280

Dave from Aliso Viejo, CA
Google Nexus 6P

Dave needs to download images he has from his Google Nexus 6. It says it's being moved to an SD card, but he doesn't have one in his phone. Leo says that Dave needs a file manager to be able to find the photos on his drive. ASTRO is a good one, and it's free. There's also ES file manager. He should look for the download folder. It will allow him to move it around.

What's a good mobile phone for the vision impaired?

Mike from Lubbock, TX

Episode 1280

Mike needs a phone that is easier for him to use. he's blind and needs a phone that supports accessibility. Leo says that there are two ways he can go:

1) A smartphone that supports accessibility and allows him to run programs. The iPhone is very good at that.
2) There's also a flip phone, or feature phone. Cricket makes them with huge buttons that are very easy to use.

Can I Periscope while overseas?

Richard from California

Episode 1280

Richard wants to Periscope while he's overseas in Jordan. Leo says it's doable, but very expensive with international data roaming. His best bet is to buy a local SIM in Jordan with a local number. He should check out prepaidwithdata.wikia.com. If that's not an option, then he should buy an international data package from his mobile company. That will be a pricey as well, but not nearly as much as roaming charges.

Why can't I use PayPal Here with my new iPhone?

Episode 1279

Joseph from Pasadena, CA
PayPal Here

Joseph uses PayPal for his business and when he upgraded to the iPhone 6S Plus he started having issues with PayPal's magstripe reader. Leo says that those readers are actually microphones that pick up the magnetic pulses as sound for the app to translate.

The chatroom says that there is a known issue with it on the Apple Discussions board. It says that getting a new reader could solve the issue.

Why does my iPhone keep popping up a message saying "No Cellular Activation"?

Episode 1277

David from Los Angeles, CA
Apple iPhone 6s and 6s Plus

Dave also has an issue with his iPhone where he gets a popup box that says "no cellular activation" when he's trying to search for something. Is that malware? Leo says no. It's not, but his profile may be wrong, and that governs access to the LTE network. There could be a spurious profile that's causing the issue. He may need to wipe the phone and set it up as new. Then restore from iTunes. If the problem comes back, he'll know it's a bad profile. He can also gradually reinstall each app one by one and then he can isolate which app is causing the issue.