iPhone, Android, Windows Phone 7, Blackberry, or feature phones.
After John updated his iPhone 5 to iOS 9.3, it's not doing anything. AT&T says that Apple has been having issues with the update and that he needed to contact Apple. So after 2 hours of backing up, reloading, etc. Apple determined it was a hardware issue and that he should buy a new phone. Leo says that one last thing he can do is take out the SIM card and then put it back in. Sometimes it can shake lose.
Paul has a Samsung Galaxy S4 phone that won't update or download apps. He's been told it's too old. Leo says it may be, which is too bad because it runs just fine. Paul could root it and install a custom version of the recent Android OS on it. He should go to XDA Developers and search for the exact model of his phone. It's not an easy hack, and he should follow the directions to the letter. Or he could upgrade. He'll likely get a good deal on a Galaxy S7 or a Note 7.
Mike has noticed that in iOS, you can ask Siri to enable 'Do Not Disturb' mode. After the latest update to iOS 9, you have to unlock the phone to do it. It's a new security feature. It's possible to turn that off, though. Now it's been fixed, and Apple says it was a bug.
Paul has a Samsung Galaxy S5 and after he upgraded to Marshmallow, his pictures have disappeared from his gallery. He found them by doing some searching. Leo says that's because Google changed where the images appear. They are now in a folder called DCIM, just like on a camera. The Samsung Gallery app needs to be updated. Leo advises using Google Photos. That's what Google wants you to use anyway, and it will automatically upload your photos.
Codenamed "Nougat," Android 7 will launch this week on all Google Nexus devices. It'll take awhile for it to seed down to other phones, however, since both carriers and manufacturers will have to have their say. But Nougat is here.
Leo has the Samsung Galaxy Note 7, which he says Samsung rushed out before Android 7 launched this week in order to try and leach off the iPhone sales in the fall. It's got a nifty adapt sound feature that allows you to dial in the sound of the phone should you have hearing impairments. It supports microSD cards again. The TouchWiz interface is definitely lighter, so it's not as annoying as on previous models. You can't break the stylus in this one by putting in it wrong, either. All in all, Leo says it's an excellent phone and he likes it a lot.
Ian wants to know how safe VPNs are. Leo says that VPNs will create an encrypted tunnel for the internet, but only to the VPN network you use. Sooner or later the data still has to run out into the public internet. And you have to trust that VPN company with your sensitive data.
Henry has an old Samsung Galaxy Note 2 that he wants to use as a media appliance. He is way behind on Android updates and he no longer has a carrier for it to get the over the air updates. Leo says he just needs to go to XDA Developers Forums and search for his exact device. He'll then find the step by step instructions to root his Android phone and put a more recent version of Android on it (called ROMs).
Joseph has an LG Nexus 5. Leo says it was a really good phone. It hasn't been having very good battery life with Marshmallow, but it seems to reboot by itself. Leo says that points to a hardware issue, but it may also be a bad upgrade. He advises doing a complete factory reset. If the problems persist, then it's definitely a hardware issue and it's time to get a new phone.
Lamarty wants to know what happened to the Note 6. Leo says that Samsung skipped it, wanting to even the numeric sequences between the S series and the Note series. But they're also changing the power plug. Leo says that's a good thing. It's the Type C connector, and it will be good because it can't be inserted incorrectly. He could just plug it in either way. It's also much more versatile. All manufacturers will be going towards it except Apple, which did the same thing with its Lightning connector.