Mobile Phones

iPhone, Android, Windows Phone 7, Blackberry, or feature phones.

How can I move my old cell phone to a new carrier?

Episode 1188

Kris from Merced, CA
Apple iPhone 6

Kris would like to move her iPhone 4 from AT&T to Verizon. Leo says she can't. The phones are the same model, but the iPhone 4 on AT&T has a GSM radio, and the Verizon model uses CDMA. She could get it unlocked and use it on T-Mobile, though. But to go from AT&T to Verizon, she'll need an iPhone 5 or above. In fact, if she can go to Verizon and say she wants to leave AT&T. Verizon actually sells an unlocked iPhone due to a consent decree with the federal government. And then she could use it on any carrier.

How can I save text messages on an old cell phone?

Episode 1187

Steve from Dana Point, CA
BlackBerry Classic

Steve needs to upgrade from his old BlackBerry and he wants to know how he can export and save his text messages. Leo says it's possible to save text messages via SIM, but the SIM is very small. He could back up the text messages with the BlackBerry software, as well as third party solutions, but whether they will be legally viable after that is another story. Which is why Leo would recommend keeping the phone and sim as is and get a new SIM for the new phone.

Why does my iPhone switch between SMS and iMessages?

Episode 1187

Lyle from San Diego, CA
Apple iPhone 6

Lyle's iPhone 5s keeps switching between SMS and iMessages. Leo says that iMessage is best if Lyle and his friends all have iPhones. Leo says that WhatsApp is an option, but he'd have to get everyone to use it. Cross platforms can be tricky.

SMS is the standard, and he can choose that setting for those who aren't on the iPhone and iMessage for those who are in his contacts. He should also check to be sure the option to send as SMS is turned on, should iMessage fail.

What's a good small screen smart phone?

Episode 1186

Eric from Ann Arbor, MI
BlackBerry Classic

Eric's mom uses an old phone that has a physical keyboard. She needs a new phone now and he can't seem to find one small enough for her. Leo says that Samsung does make smaller versions of their Galaxy Phones, like the Alpha, which is 4.7 inches. The smaller the screen, though, the harder it will be to type. He can go with the older iPhone, like the iPhone 5 or even the iPhone 4S, which is available for free now. It's a great smartphone for a first choice.

Why do my iPhone photos look so bad when I print them?

Episode 1185

Veronica from Los Angeles, CA
Apple iPhone 6

Veronica uses her phone all the time to take pictures. But when she uploads them to Walmart to print, the quality is poor in 4x6. Leo says that the iPhone's 8MP camera is more than enough to get great pics. She won't want to email it from the iPhone. She should connect it to her desktop and import the originals. Then upload those photos from there.

Can I install Android KitKat on a Nexus 6?

Vladimir from Carlsbad, CA

Episode 1185

Vladimir has a BMW i3 and wonders if he can integrate his smartphone with it. On his previous car, he had to manually enter all his contacts and it was tedious. Leo says that his car copied over his contacts so it was pretty easy. Vladimir got the numbers, but not the addresses, though. Leo says that Audi's do addresses. Vladimir used a phone with KitKat and it worked just fine, so that's a workaround. Leo says that's very odd. But at least he got the data in. But it sounds like maybe a Lollipop security feature prevented it from doing addresses.