Mobile Phones

iPhone, Android, Windows Phone 7, Blackberry, or feature phones.

How can I use my phone in Japan?

Episode 1326

Sandy from Canyon Country, CA
Samsung Galaxy S5

Sandy is going to Japan and is taking her Samsung Galaxy S5 through Verizon. How can she use data while overseas? Leo says that Verizon is the least friendly overseas. Verizon offers an international data package, but it's very expensive and complicated. She can buy the best she can, but use Wi-Fi whenever she can. Turn off international data roaming in the settings. Then Google can pre-cache her maps so she can use them there.

Where can I get a good deal on the Samsung Galaxy S7 Edge?

Episode 1325

Eric from Lake Forest, CA
Samsung Galaxy S7 Edge

Eric is looking to pick up a Samsung Galaxy S7 Edge for his wife. Leo says it's a really nice phone and since it's a bit older, he can get it for a good price. Is $795 good? Leo says that's $50 less than when it was introduced. He saw it at $650 unlocked. Leo says since Eric is with Verizon, he'll have to get it supported by them. Leo advises going to Amazon Wireless. He could shop around, but the question is, will Verizon support it?

Should I get Google Fi?

Naomi from Denver, CO

Episode 1325

Naomi is ready to get a Good Nexus Android phone along with Google Fi. Leo says that Google's new phone is going to be the Pixel, not the Nexus. So Leo would advise waiting until they are announced. As for Google Fi, Leo is a total fan. $20 for unlimited voice, text and then it's pay as you go for data at $10 a gig. Google Fi won't work with Verizon without roaming, though. The chatroom says that the Nexus 6P does work with Verizon, but not through Google Fi.

Should I get the iPhone 7?

Episode 1325

Lorna from San Diego, CA
Apple iPhone 7 and 7 Plus

Lorna has an iPhone 6s and wants to know if she should upgrade to iPhone 7. Leo says there's not a lot of difference. Sure, she can get the dual lens camera in the 7 Plus, but the camera is about the same otherwise. It's a little faster. If she has the monthly payment plan that allows her to swap it out for a new one, then sure. Why not? But if she has to buy a new one, Leo says she can wait until next year. If it's been two years, then by all means get it. It's 60% faster than the 6 and 6 Plus.

iPhone 7 Has a 'Dummy' Speaker Where the Headphone Jack Was

Episode 1324

Apple iPhone 7 and 7 Plus

Have you noticed the second speaker grill on the bottom of the new iPhone 7 in place of the headphone jack? It's not actually a speaker, according to an iFixit teardown. Instead there's a plastic piece which serves as a barometric vent that lets the inside of the iPhone equalize air pressure with the outside. This is necessary because the phone is waterproof and sealed up now. That vent is critical because otherwise the altimeter wouldn't work.

Why does my iPhone have volume problems when calling?

Episode 1324

Marlene from San Pedro, CA
Apple iPhone 6s

Marlene has been through 3 iPhones and she is constantly having issues being able to hear her calls after 15 minutes. Leo says it's unlikely that it's a phone issue since it happens from phone to phone. Leo suspects that it's an issue with her wireless carrier (T-Mobile). The SIM card could also be the culprit. If she's replaced that, then it's still a mystery.

In the Chatroom, one member says he has the same issue with MetroPCS which uses the T-Mobile network. So it has to be T-Mobile. If they can't fix it, they may not cop to it.

Can I get iCloud to download faster?

Dennis from Woodland Hills, CA

Episode 1324

Dennis backs up to iCloud with his mobile phone but when he wants to get his file back from the cloud, it takes forever. Leo says he has to realize that videos are huge, and take up a lot of bandwidth. Especially in HD. He shouldn't just rely on iCloud, though. Google Photos is free and it will automatically backup his images and videos in the cloud, and it's unlimited.