iPhone, Android, Windows Phone 7, Blackberry, or feature phones.
Karen is finding that her Virgin Mobile service is just terrible. Leo says that's because Virgin uses Sprint and their coverage is pretty spotty. There's no carrier that works everywhere, unfortunately. Karen should make sure to go with a service that works where she travels the most and where she lives. That's likely going to be AT&T or Verizon.
Alex is having trouble with Siri and using his contacts in iOS 9. Leo says that sometimes connecting a third party app like Facebook to contacts will cause multiple entries and that can confuse Siri. Especially if the contact in question has no phone and has the same name as the one that does. So it would be a good idea to merge his contacts. He should log into iCloud as well and see what his contacts look like. It's likely that Siri is just using a contact that has no number so it can't call or send a text. Merging the contacts will fix it, and it'll clean up his contacts as well.
Sam's mother needs a larger phone for her failing sight. Leo says that many elderly people don't want a smartphone, they just want a phone to call with. There are plenty of phones out there that are accessible for older folks, like the Jitterbug. It's got huge buttons, an amplified speaker, works with hearing aids, and has a larger screen. It's well designed. Sam can get it from GreatCall.com.
John is a Mac user and tried a Samsung Galaxy Note 5, but he had to go back to the iPhone. Leo says that being all in with Apple does make it far easier because it syncs across the board. And that's not by accident.
Brian can't find a third party Type C charger for his new Google Nexus 6. He thinks that at $25, the Google one is overpriced. Leo says it's not bad. Type C connectors can be inserted either way, and it has the advantage of being able to charge via USB 3.1, which will transfer data far faster. The Type C 3 Amp charger will support quick charging, but does he really need it?
Don can't see his Samsung Galaxy Note 2 in Android Device Manager. Leo says that chances are the Note 2 doesn't have the latest version of Android and as such, the Android Device Manager can't see it. He'll need to look for an update through his carrier, and chances are they aren't updating it. He could try rooting it.
Google had an event this past week where it unveiled two new Nexus phones and Chromecast devices. The Nexus 5X is the smaller and less expensive phone, and the Nexus 6P is the more premium model with a larger 5.7" screen. These phones have decent specs for the price, with great cameras and screens, and big batteries. The new version of Android, code named Marshmallow, will be delivering better battery life as well.
Kenny wants to know what the best ad blocker is for the iPhone. Leo says that there are two out there he uses including Crystal and 1Blocker. Crystal is easy to use, while 1Blocker has more features. Leo suggests installing both, and just switch one off while he's trying the other and see which one he likes best.
Benny just got hearing aids and he's trying to transfer his work calls to his iPhone so he can hear them through his hearing aids. Leo says that the Starkey App for the iPhone is great. But to route his business calls to the iPhone is a challenge. RingCentral has an app that can route it to his iPhone, but whether it works in concert with the Starkey app is another story.
George hates that his front facing camera has such terrible resolution. Leo says that's because there's enough space for two higher resolution cameras on the same phone. But that's changing since most images are being shot are selfies. So the front facing camera is getting better. But it's slow in adoption.