Mobile Phones

iPhone, Android, Windows Phone 7, Blackberry, or feature phones.

Do I need a data plan to use the FLIR thermal imaging attachment on my iPhone?

Episode 1156

Mark from Menasha, WI
FLIR One

Mark has a FLIR attachment for an iPhone 5 that does thermal imaging. Can he use it on a phone without a data plan? Leo says it should work, unless it requires data in the app. But it's worth a try. Gazelle sells used iPhones. He'll probably have to have an iPhone 5 or later though.

(Disclaimer: Gazelle is a sponsor)

Why can't I hear directions through Google Maps?

Mary from Orange, CA

Episode 1156

Mary got a new Scion automobile and she can connect her phone to it, but it doesn't work right. She can't hear the turn by turn directions when she connects her Samsung Galaxy Note 4 to it. Leo says that there is a setting for it to play over the music. Doctor Mom in the chatroom says she had a similar problem and she says to start over with the Scion. Forget the pair in her Scion Bluetooth settings, and then repair it. Leo also says to look in the navigation settings in Google Maps to change the volume on the voice settings. There's also a 'mute' checkbox there.

How can my iPhone be using so much data?

Jim from Yorba Linda, CA

Episode 1156

Jim has an iPhone 5 through Verizon and he's being nailed for "excessive use of data" with charges over $300 a month, and he has no idea why because nothing has changed in his usage. Verizon claims he's using up to 1 GB a day! But he isn't using even close to that. He doesn't stream video, and is rarely listening to Pandora. Leo says that going into the usage meter in the settings, he can see what the phone thinks he's using. Is the hotspot turned on? Streaming video can easily get 1GB a day if he's not careful.

Why can't people play the videos I shoot with my iPhone?

Episode 1156

Amy from Newport Beach, CA
iOS 8

Amy is having trouble sending videos to Android with her iPhone 6. Leo says the problem is likely with AT&T and it should be fixable. Text messages are handled with SMS, while video and photos are sent via MMS, or through Apple's Message. So it's likely Amy's MMS is misconfigured. Leo says to talk to a genius at the Apple Store and ask them to fix it.

Is the Apple storage lawsuit legit?

John from Carlsbad, CA

Episode 1156

John is curious about the lawsuit against Apple regarding the stated storage capacity vs. the actual capacity. Leo says that while it's true that when buying an iPhone (or any smartphone) that half of the storage is used by the software and operating system, that's true of hard drives as well. Most people understand that. It is true that the 8GB iPhone users were left wanting when trying to upgrade to iOS 8, though (you need 5GB for it). But most class action lawsuits are started by law firms that get the lions share of the settlement.

Why does iMessage keep logging me out?

John from Los Angeles, CA

Episode 1155

John is running iOS 7 on his iPhone 4 and he's having issues with iMessage logging him out frequently. Leo says that the iPhone 4 is several generations old and using iOS 7 is at the edge of it's capabilities. Leo advises going to the Apple Store to talk to a genius about it. He should call Apple and ask them as well. iMessage has been a problem almost from the beginning. But it should allow him to use standard SMS to send the message if iMessage isn't working. If he's also having issues with texting over SMS, then it could be on AT&T's end.

Why is my email getting deleted from my computer after downloading to my phone?

Episode 1154

Gary from Camarillo, CA
Email

Gary doesn't want his email to get deleted from his computer when he deletes it off his phone. Leo says that PoP3 deletes mail on the webmail's server after it gets downloaded to the email client, while IMAP shares the same view as the webmail and keeps it. So any changes he makes from one device would echo to the server and vice versa. So it may just be the way it is set up.

Leo suggests not using the Verizon email program, and use the stock email program that comes on the phone instead. Also, Gary should set up a gmail account and let it go get his email from Verizon.