iPhone, Android, Windows Phone 7, Blackberry, or feature phones.
Tom took Leo's advice and got his mom a Chromebook, but she's still struggling with using it because of having to remember passwords. Leo says that some people just aren't wired for computers, especially older people, and it makes it harder to get comfortable with computers. It takes time.
Peter has the Samsung Galaxy Note 5 but he wants to still use his iPhone as well. But because his phone number is registered with iMessages, he can't get the text messages from his Apple friends when he's using his Android phone. Leo says that it annoys him that iMessage isn't cross platform. Peter can go to this site that Apple has set up, input his number, and Apple will turn off iMessage to that number. That way, all the messages he gets will be through SMS.
Frank saw that Leo got his S Pen stuck in his Samsung Galaxy Note 5, and is wondering if he should avoid buying that phone. Leo says there's only two features he'd miss out on if he were to do the same thing, but the pen itself should still work. He'd just lose the ability to write on the screen while the screen is darkened, and the notification if he leaves the pen behind.
Apple has sent out invitations to their annual fall iPhone event. Siri even has a "hint" about it if you ask her, but don't expect any real information from it. It's more of a fun little coy game. The September event is being held at the Campbell Center in San Francisco, a massive 7,000 seat auditorium, which Leo says has removable seats, so it's likely there will be a lot of product demos going on. He also wonders if Apple product announcements are becoming a bit ho-hum, expecting just the next thing. The magic just isn't really there anymore, it's just another electronic.
William can get a Samsung Galaxy S6 for about $350 with Verizon, or he can switch to TMobile and get it for another $200 cheaper. Leo says he has the S6 Edge and it's a great phone. Best camera ever. Excellent voice recognition with Google Now. Great price.
Leo says that the upcoming Apple event will likely feature new generation iPhone 6S, iPhone 6S Plus and iPhone 6C. This is an off year which means "fins," like improved camera with rumored 4K video capability. Force touch. Faster processor and maybe better graphics chips. We may also see, finally, a new refreshed Apple TV, iOS9 and an updated operating system for the Apple Watch, which isn't selling as well as everyone hoped. Leo also says the whole wearable thing hasn't performed as well as expected.
Clarence just let go of his Samsung Galaxy S3 because the microUSB port was loose and it wouldn't charge. So it's time to get a new phone. He can pick up a Samsung Galaxy S 5 or a Note 4. Leo says that the Note 4 is a great phone and that's the one to get. He can get a charger cover that supports Qi. It's a great charger. Should he "Frankenstein" a system together and DIY it? Leo says he could. He did that on the Note 3, but the negative is that it makes it harder to remove and replace the battery.
Pat has been dealing with someone targeting her with phone calls. Leo says it's not likely a stalker, but there's a scam called 'call spoofing' that uses robo dialers to try and get you to answer. But she says that they can break into an existing call. Leo says that's likely call waiting. There's not much to be done about these calls. Pat can try and block the call on her cell phone. She can also try and change her phone number, but that likely won't help either. Pat should contact her cellphone provider and see what solutions they can offer.
What about Apple's recall of the iPhone 6 Plus? Leo says that there is a recall, pertaining to the iSight camera and likely it pertains to image stabilization. Tom can go to apple.com/support/iphone6plus-isightcamera and put in his serial number. It'll tell him if his phone qualifies for recall. Then take it in to the Apple Store and they'll repair or replace it. But back it up first, because chances are, he won't get it back as he gave it to them.
Tina wants to know if Verizon has improved their call quality. She left because it was so bad. Leo says that thanks to VoLTE, (Voice over LTE), the call quality has improved remarkably. Additionally, some carriers also support Wi-Fi calling, which has fantastic call audio quality. Most carriers offer two week trials where if you don't like the service, you can return the phone and cancel. So give Verizon another try. The quality has improved.