iPhone, Android, Windows Phone 7, Blackberry, or feature phones.
Scott is using iTunes on his iMac and he's trying to move his music to his new Samsung device. Leo says that if the music is copy protected, he'll have an issue. If it isn't, then he can easily use a product like DoubleTwist to get his music on it. For copy protected music, Leo advises getting an iTunes Match subscription. It's $25 and it will replace the copy protected music with DRM free music.
Lori wound up deleting all the audio files she had when she got rid of an audio recorder app. Leo says it won't be recoverable on the phone, but if she had a cloud backup, it may be. Since this just happened, it's possible to connect it via USB to a PC. She should make sure it shows up as a storage device. Then she can run a program like Recuva to recover the lost data. There's also EasyPhoneRecovery.com.
Cisco has found a vulnerability similar to the Android text exploit, which could take control of your mobile phone through a text message. Leo says that Apple has released a patch to close the hole before anyone else had discovered it. This affects iOS, watchOS, macOS, and tvOS. Mavericks and Yosemite users don't have a fix yet, though, so those users should disable iMessage until they do. If you can't get past Mavericks because your desktop is too old, turn off iMessages permanently.
Doug has tried to rip CDs to make MP3s with Windows Media Player and he can't do it. Leo says it depends on his phone. On Android, he can connect the phone to USB and select Target Disk Mode or Mass storage device. Then he can just drag and drop the files.
Chris is having problems with the keychain password feature of his iPhone. He can't change the phone number associated with his keychain on any of his devices. Leo says that is a recovery feature that will send a recovery code via SMS to change his passwords. Leo says that second factor authentication is an important thing. If he has to get rid of the number, simply deleting it is what Apple recommends. They've also had trouble with keychain, though. Apple support may be needed and have them reset the keychain from their end.
Chris has a friend who is using the beta version of iOS 10. How can he get it? Leo says that iOS 10 is a public beta and he can sign up and download it from Apple at beta.apple.com. Chris should understand that this is pre-release software and it could cause some of his software and apps to stop working. It may also make his iPhone unreliable.
Ed is blind and he's sad that Pokémon Go isn't accessible to the blind. He thinks that if Pokémon put in an audio tone targeting system, then those who can't see would be able to play. Leo says that's a great idea. Accessibility is very important and smartphones have gotten very good at being accessible, so there's no reason why a game like Pokémon shouldn't be.
Fitness tracking apps have reported a dramatic spike in walking and movement since the launch of Pokemon Go. Leo says that the game is actually not only getting people out and about, but it's got them talking and working together. There has never been anything like it. Father's and sons playing the game together. People meeting each other at Pokestops. It's like a party. Leo also says that businesses are taking advantage by putting out lures to get people to come into their stores to get Pokemon and then maybe stop to shop.
Scott was an iPhone user, then moved to Android, and now he's back on iPhone because he's blind and the iPhone has better accessibility features. He really likes his Galaxy S7, though, so he's going to end up with two phones. He's going to be using his S7 for photos and such, and he's put a 128GB microSD card in it. How does he move stuff from the internal memory to it? Leo says that he can move pictures, movies, and other media to the SD and he can set his camera to save to it. Apps are more complicated and many apps simply can't use the SD storage.
Reilly wants to know how to backup his text messages to his computer. For iPhone, PhoneView by eCamm is the way to go. For Android phones, SMS Backup and Restore by Carbonite gets 4 1/2 stars, which is pretty impressive. It will back up his messages to Google Drive or DropBox, and it's free.
What's the difference between SMS and MMS? Leo says that SMS is text, MMS is media/images.