Mobile Phones

iPhone, Android, Windows Phone 7, Blackberry, or feature phones.

How can I copy my iTunes music to Android?

Scott from Fountain Valley, CA

Episode 1308

Scott is using iTunes on his iMac and he's trying to move his music to his new Samsung device. Leo says that if the music is copy protected, he'll have an issue. If it isn't, then he can easily use a product like DoubleTwist to get his music on it. For copy protected music, Leo advises getting an iTunes Match subscription. It's $25 and it will replace the copy protected music with DRM free music.

How can I recover deleted files from my Android phone?

Lori from San Diego, CA

Episode 1308

Lori wound up deleting all the audio files she had when she got rid of an audio recorder app. Leo says it won't be recoverable on the phone, but if she had a cloud backup, it may be. Since this just happened, it's possible to connect it via USB to a PC. She should make sure it shows up as a storage device. Then she can run a program like Recuva to recover the lost data. There's also EasyPhoneRecovery.com.

Vulnerability Found in Apple's macOS and iOS

Episode 1308

MacBook Air, iPhone, iPad

Cisco has found a vulnerability similar to the Android text exploit, which could take control of your mobile phone through a text message. Leo says that Apple has released a patch to close the hole before anyone else had discovered it. This affects iOS, watchOS, macOS, and tvOS. Mavericks and Yosemite users don't have a fix yet, though, so those users should disable iMessage until they do. If you can't get past Mavericks because your desktop is too old, turn off iMessages permanently.

Why can't I delete the phone number tied to my keychain?

Chris from Miami, FL

Episode 1307

Chris is having problems with the keychain password feature of his iPhone. He can't change the phone number associated with his keychain on any of his devices. Leo says that is a recovery feature that will send a recovery code via SMS to change his passwords. Leo says that second factor authentication is an important thing. If he has to get rid of the number, simply deleting it is what Apple recommends. They've also had trouble with keychain, though. Apple support may be needed and have them reset the keychain from their end.

Is Pokémon Go accessible to blind users?

Episode 1305

Ed from Crossville, TN
Pokémon Go

Ed is blind and he's sad that Pokémon Go isn't accessible to the blind. He thinks that if Pokémon put in an audio tone targeting system, then those who can't see would be able to play. Leo says that's a great idea. Accessibility is very important and smartphones have gotten very good at being accessible, so there's no reason why a game like Pokémon shouldn't be.

Pokemon Go Responsible for Dramatic Spike in Fitness Tracking

Episode 1305

Fitness tracking apps have reported a dramatic spike in walking and movement since the launch of Pokemon Go. Leo says that the game is actually not only getting people out and about, but it's got them talking and working together. There has never been anything like it. Father's and sons playing the game together. People meeting each other at Pokestops. It's like a party. Leo also says that businesses are taking advantage by putting out lures to get people to come into their stores to get Pokemon and then maybe stop to shop.

What can I put on my Android phone's SD card?

Episode 1303

Scott from Jasper, GA
Samsung Galaxy S7

Scott was an iPhone user, then moved to Android, and now he's back on iPhone because he's blind and the iPhone has better accessibility features. He really likes his Galaxy S7, though, so he's going to end up with two phones. He's going to be using his S7 for photos and such, and he's put a 128GB microSD card in it. How does he move stuff from the internal memory to it? Leo says that he can move pictures, movies, and other media to the SD and he can set his camera to save to it. Apps are more complicated and many apps simply can't use the SD storage.

How can I back up my text messages?

Episode 1303

Reilly from Spanish Fork, UT
SMS Backup and Restore

Reilly wants to know how to backup his text messages to his computer. For iPhone, PhoneView by eCamm is the way to go. For Android phones, SMS Backup and Restore by Carbonite gets 4 1/2 stars, which is pretty impressive. It will back up his messages to Google Drive or DropBox, and it's free.

What's the difference between SMS and MMS? Leo says that SMS is text, MMS is media/images.