iPhone, Android, Windows Phone 7, Blackberry, or feature phones.
John's iPhone 5 has died. He's got 4,000 pictures on it. What can he do? Leo says that one place that can maybe do it is DriveSavers. They're experts at data recovery and do offer iPhone recovery, but it won't be cheap. If they can't do it, they'll know who can. This is why backing up is so important.
Kris would like to move her iPhone 4 from AT&T to Verizon. Leo says she can't. The phones are the same model, but the iPhone 4 on AT&T has a GSM radio, and the Verizon model uses CDMA. She could get it unlocked and use it on T-Mobile, though. But to go from AT&T to Verizon, she'll need an iPhone 5 or above. In fact, if she can go to Verizon and say she wants to leave AT&T. Verizon actually sells an unlocked iPhone due to a consent decree with the federal government. And then she could use it on any carrier.
Edward has been having issues with his OnePlus One and he really wants to get a different phone. Suggestions? Leo says he wouldn't give up the OnePlus One just yet. He should try a factory reset first. Then look at his apps. Maybe there's a bad app that's causing it. He also may want to try and put the Oxygen OS on it. That could also help.
Steve needs to upgrade from his old BlackBerry and he wants to know how he can export and save his text messages. Leo says it's possible to save text messages via SIM, but the SIM is very small. He could back up the text messages with the BlackBerry software, as well as third party solutions, but whether they will be legally viable after that is another story. Which is why Leo would recommend keeping the phone and sim as is and get a new SIM for the new phone.
Lyle's iPhone 5s keeps switching between SMS and iMessages. Leo says that iMessage is best if Lyle and his friends all have iPhones. Leo says that WhatsApp is an option, but he'd have to get everyone to use it. Cross platforms can be tricky.
SMS is the standard, and he can choose that setting for those who aren't on the iPhone and iMessage for those who are in his contacts. He should also check to be sure the option to send as SMS is turned on, should iMessage fail.
Eric's mom uses an old phone that has a physical keyboard. She needs a new phone now and he can't seem to find one small enough for her. Leo says that Samsung does make smaller versions of their Galaxy Phones, like the Alpha, which is 4.7 inches. The smaller the screen, though, the harder it will be to type. He can go with the older iPhone, like the iPhone 5 or even the iPhone 4S, which is available for free now. It's a great smartphone for a first choice.
Mike is going to get his first smart phone through Cricket. What does Leo think of the Motorola Moto-E? Leo likes the Moto E. It's a great phone for just $75 out the door. The screen is a bit low res, but it's a great choice.
Veronica uses her phone all the time to take pictures. But when she uploads them to Walmart to print, the quality is poor in 4x6. Leo says that the iPhone's 8MP camera is more than enough to get great pics. She won't want to email it from the iPhone. She should connect it to her desktop and import the originals. Then upload those photos from there.
Vladimir has a BMW i3 and wonders if he can integrate his smartphone with it. On his previous car, he had to manually enter all his contacts and it was tedious. Leo says that his car copied over his contacts so it was pretty easy. Vladimir got the numbers, but not the addresses, though. Leo says that Audi's do addresses. Vladimir used a phone with KitKat and it worked just fine, so that's a workaround. Leo says that's very odd. But at least he got the data in. But it sounds like maybe a Lollipop security feature prevented it from doing addresses.