iPhone, Android, Windows Phone 7, Blackberry, or feature phones.
Carrie has an iPhone 6 and she's thinking of getting an iPhone 7. Leo says that the 10th anniversary phone is right around the corner, the iPhone 7S, unless they change the name of it, which Leo doubts. Will they bring back the headphone jack? Leo says no. She'll probably never see that feature again. So there's no real hurry to upgrade.
Jeff has an unlocked GSM phone which he uses via TracFone, but it doesn't get data near his home. Leo says that part of the issue could be that TracFone has a deal with carriers that would make tower availability limited.
Ellie has been using this app called Perk to watch TV and do other activities. She earns points with it that she can cash in for gift cards. Leo says it's a whole new world, as people can use their phones to do just about anything. At the end of the day, she is trading her attention and information for this.
George has an issue with Siri repeating itself seven or eight times when he uses Siri to set alarms. Leo says he may want to try rebooting the iPhone. It should be rebooted every once in awhile to clear things out. He could also do a hard reset by pressing and holding the on/off button and the home button until the Apple logo appears. The worst case scenario is that he'll need to backup his iPhone and then do a DFU recovery (device firmware update).
Ellie is frustrated by Siri's use of punctuation, as it's very inconsistent. How can she teach it to do better? Leo says that Siri is mystifying when it makes that judgement, and there's really no way to fix it. It's not perfect, but it should get better the more it's used. Even if it's 95% accurate, that 5% can still be annoying. Siri is trainable, but whether it actually improves speech recognition is debatable.
Doug is confused how iTunes works with backups. What is the "other" section of his iPad? Leo says that "other" in his iPad is cache files and other stuff that can't be deleted unless he does a restore. The trouble is that a lot of stuff gets saved there and it can build up over time. Leo recommends backing up his device, then erasing it and restoring it. It will then remove all those temp files. This is really the only way to do it.
Pat has been trying to find an application that will allow her to customize ringtones for her mobile phone. Leo says that Ringdroid will do it on her Android device. Or she can simply copy her music to the ringtone folder and it will allow her to select it from there. She doesn't need any software at all.
John is frustrated with the program called AirDroid to sync files back and forth from his mobile device and his PC. Leo says that there was a security flaw that would allow an attacker to intercept user data, so they changed the program to eliminate the bug. Unfortunately, as a result, it made the program pretty useless.
Sundar recently switched to T-Mobile with his Samsung Galaxy Note 4. He's worried that he isn't get the security updates since the phone was from another service. Leo says he'll need to go into his phone settings and change the APN settings. T-Mobile has directions on how to do that here. He should understand that a Note 4 is an older phone and he may not get them anyway.