Internet and Web

Your internet connection, web sites and services.

What speed internet should I get?

Margaret from Burbank, CA

Episode 1274

Margaret wants to get on the internet, but she's on a tight budget. Leo says that Margaret already has a cable subscription, so she could get a deal through them. She should ask what their cheapest package is, then shop around. DSL will be slower than cable. And the upload/download speeds they boast will be ideal max conditions. For standard email and surfing with little streaming, she should be fine with 1.5 Mbps up.

How can I get my contacts back from Verizon?

Bonnie from San Jacinto, CA

Episode 1273

Bonnie has lost her address book through Verizon. Leo says that's why everyone needs to backup their contacts and why Leo recommends having contacts saved through a Google account. Verizon has moved all users to AOL for email, and it could be that her contacts got lost in the transfer. Leo says that Verizon has to have a backup of the contacts. And since they are doing a pilot program of migrating this over, they are likely to be very receptive with helping her. She might also try logging into mail.yahoo.com with her Verizon account. Then back it up and move it to Google!

Why does my hotspot drop after I leave and come back?

Glen from Hermosa Beach, CA

Episode 1273

Glen has a Windows 10 laptop and he likes to turn it into a Wi-Fi hotspot. But when he leaves for awhile and comes back, he can't reconnect. He has to retype the commands and change the access name. Leo says that Glen is using an adhoc network. Leo says he can do it in the Control Panel easier. That could create a more lasting connection.

How can I get Internet Explorer to run again?

Mike from Cypress, CA

Episode 1273

Mike's browser, Internet Explorer, has stopped working. He can't get it to run. He tried to reset it, but that didn't work. Leo says it could be a plugin that's gone bad, or there's a bad file in the cache, so resetting the browser is always a good first step. After that, he may have to reinstall Internet Explorer. While he can't uninstall the program, he can uninstall the updates.

Johnny Jet on Travel

Episode 1273

Johnny Jet

Johnny Jet was about 60 miles away from the Belgium attacks this week, but he says that terrorism shouldn't deter anyone from traveling. It only means that the thugs win if we do. If anything, we should travel more. Tip - Always use the bathroom on the terminal side of security. That way anyone in there has been searched.

How can I get hotspotting with Verizon?

Vic from Yorba Linda, CA

Episode 1272

Vic's Verizon Mi-Fi is broken. He's replaced it and it still doesn't work. Leo says that Vic could use his mobile phone as a hotspot and bypass the MiFi altogether. It'll cost about $20 a month to be able to do it. Leo also suggests a mobile hotspot called Karma Go. It's pay as you go through Sprint and Leo loves it. $15 a GB, or $10 GB in a package. It's a great option.

How can I share my movies with everyone?

Lawrence from Los Angeles, CA

Episode 1272

Lawrence finally took the dive and bought a Mac and an iPad. He's managed to put home movies on his computer in MP4 format. But they're huge at 1.90GB each. How can he share them with the family? Leo says that's about right, although he could make them smaller if he was willing to sacrifice some quality. Either way, he won't be able to email them. Leo says that the best option is to upload his videos to YouTube. Then he can send them a link which he can share with others. He can make the videos public or private.

What mobile hotspot should I get when traveling to the US from France?

Dorothy from France

Episode 1272

Dorothy lives in France and is coming to the US for holiday. She'll be on a road trip and she wants a Wi-Fi hotspot for everyone to use in the car. Leo says that he's done that going the other way to Europe and he just rented a MiFi Wi-Fi Card. It's a credit card sized device that is battery powered and gets its bandwidth from LTE. Then everyone can share it.

What's a good webcam for accessing online?

Episode 1271

John from Indianapolis, IN
Nest Cam

John wants to set up webcams on his property and access them at work. Leo says he won't want to host those at home. He'll want to use a third party service for that. It has to run multiple cameras and from all angles through one stream, though. Leo recommends Nest Cams, which he can access online. Streaming all of those cameras will kill his bandwidth, but using one would be fine. It would send the stream to DropCam and then he can access it through a browser which can be accessed by multiple computers.

Why doesn't Facebook allow pseudonyms?

Episode 1271

Naomi from Denver, CO
Facebook sign

Naomi has been helping a senior with surfing the net through a Chromebook. Leo says that Chromebooks are a great option for people that have limited uses like just checking your email and Facebook. It's a solid option, especially for retired people. It's more secure, reliable, and far less expensive than a general purpose computer which is really overkill for most people's needs. A Chromebook is fantastic in that regard.