Your internet connection, web sites and services.
Internet and Web
Garth is having trouble on his browser accessing the internet. It's very slow. Leo says that if he's tried different browsers and different websites, then it sounds like the DNS configuration with his router is screwed up. He can use a third party DNS like OpenDNS, which is free and easy to set up.
The reason why Apple is going to a subscription model as opposed to the iTunes music purchase model turns out to be due to waning sales. More people are listening to streaming music than are buying music and downloading it. So it makes sense that Apple would want to get into that business with a subscription service. It's why they bought Beats. And their $10 a month service is competitive as well.
Aaron has had his Gmail account for 10 years. How can he backup his email to his hard drive? Leo says that any email client can do that via IMAP. Thunderbird by Mozilla is an option because it uses the standard MBX mailbox format so Aaron can access them in plain text.
Leo says the good news is Google is inexpensive for storage. It's free for 15 GB, and it's only $2 a month for 100 GB of storage. Leo likes having his email with Google because then it's all easily searchable from anywhere.
Old Geek has issues with his answering/fax machine. Leo says he can set a fax machine and an answering machine for different rings, but if he has them on one line, he won't be able to tell the difference between a fax or a voice message. Some have a pass-through for a fax and if he doesn't get the tone, it will pass the call to the voicemail machine. If he doesn't have that, then he's out in the cold.
Michael has a home based business and would like to have his search results pop up higher. Will Search Engine Optimzation help? Leo says no -- it's snake oil. And it could cause Google to penalize him by downranking him or removing him from search entirely. SEOs overpromise and under deliver.
Leo recommends following Google's tutorials at google.com/webmaster, and he will learn everything he needs to know to get better search engine results.
Rich really likes Windows 7, but he's been getting a notice asking if he wants to upgrade to Windows 10. He's not so sure if he wants to, though. Leo says he doesn't really have to. That icon is really just for signing up to reserve a copy. When it's time to install, he can always choose not to.
The US Government issued a subpoena to Reason.com for the information on six commenters on an article about the Silk Road. The article was about the judge's harsh ruling on Silk Road founder Ross Ulbricht. The government also issued a gag order that kept Reason.com from disclosing anything about the situation. Reason.com successfully had the gag order lifted with help from the US Attorney's Office.
Read the full story at Reason.com
Bob has a Microsoft account that he created using an AOL email address. He was checking his email and inadvertently got into an Outlook.com environment. He's wondering if he can back out of that without affecting his One Drive, Skype, and other Microsoft apps associated with that account. Leo says that by default, anyone with a Microsoft account, even if it's tied to another email address, has an Outlook.com account. Leo says he can just ignore that. He doesn't think there's any harm in that.