Your internet connection, web sites and services.
Internet and Web
John's friend uses Outlook and when he moved, Outlook can't find his email server. Leo says that it's likely that Comcast altered settings that prevents him from seeing it. Outlook doesn't support the standard port 25 SMTP port. So he'll have to use the secure SSL ports. He can enable that in settings, and then he should select port 465 or 993. Comcast blocks port 25. Here's a technote on how to use his email client from Comcast.
Alan would like to delete all the emails at once on his iPhone. Leo says if that email is on an IMAP server, then the messages are on the server and not on his phone.
Dave says that Riverside is ending their free Wi-Fi service tomorrow after complaints that some people couldn't use it. AT&T, who set it up, pulled out a few years ago and Riverside may have decided it was too costly to operate on their own. Leo says that's a shame because Riverside was one of the first communities to give it a try. It's not likely that more communities will be able to join in, as most ISPs have lobbied legislatures to outlaw free Wi-Fi service so ISPs can charge more.
Howard wants to record what's happening on his computer screen and play it back. What software should he use? Leo says that the best is Camtasia, but that's rather expensive. Applian has a program called Replay that will capture audio and video from any website. VLC VideolanClient can do it as well, if he knows what the video URL is.
Glenda is a dog walker and she wants a GPS tracker that her clients can access so they can see where their dogs are. Leo says that's a nice idea. Most smartphones can do it, and there's a great app called Glympse she can use. It's on Android and iOS she can share her location in real time on Google Maps. Waze also has GPS tracking.
Garmin also has GPS trackers for dogs that she can place on dog collars.
Dave is concerned with Net Neutrality and the deadline looming to comment about the new rules the FCC is trying to put in place. He thinks the government should regulate the big three providers so the little guy won't get lost or swallowed up. Leo says they can't do that because of equal protection laws. The issue is that ISPs shouldn't be able to block content until that content pays for access to the customer. But the courts have thrown out the FCC rules anyway and have come up with new rules, which Leo says has some good and bad aspects.
Facebook admitted this week that back in January 2012 it conducted a psychology experiment that involved manipulating user feeds to see what people would post or share. The experiment was to see whether more negative or positive content in a news feed would have an impact on that user's future posts. Leo says it's probably legal since they are a private company and we've given them permission to toy with our feeds. But how does it make everyone feel to know that Facebook manipulates users for their own ends?
Unsolicited emails from companies will be subject to fines of up to $10 million Canadian, with individuals facing a $10,000 fine for every single spam message sent. As a result so far, Microsoft is suspending any emails that they would send advising customers of updates.
Martin got some threatening emails and they have disappeared. Is it possible to recall an email? Leo says only if both parties are using the same program like Microsoft Outlook. The program can then connect to the other and recall and delete it. But that's really the only way. Is there any way to get the emails back for evidence? Leo says that's a good question. Martin's ISP may have a copy on its servers and exchange servers need to be involved. But Leo says that the email may still be on Martin's computer. Check the trash folder, spam folder, Chances are, she still has it.
Fran is going to move to Hawaii for a short time and wants to stream all his content via a set top box like the Roku. Which should he go with? Leo says that each box has specialties that work better than others. AppleTV works great if he's in the Apple world. But Roku is better outside that, as is the FireTV.
If he buys a lot of content from Amazon, then FireTV is for Fran. They have a great games section as well. He won't be getting HBO, Showtime or ESPN with it, unless he keeps his cable subscription active. He should make sure to try it first.