Your internet connection, web sites and services.
Internet and Web
Robert got a new modem and now he has a random disconnect problem. He then can't get on the internet. Leo says that it could be that Robert is having issues with the router in the modem. He should go into the settings and make sure to turn off the router option. It could be running into competing routers. Leo says that the ISP could be changing the settings remotely as well. That's why Leo advises buying his own DOCSIS III modem. Another thing to do is check the network settings to see if his computer is configured to act as a router. If so, that would point to malware.
Rose says her Facebook has been hacked. She keeps changing it, but she's still having issues with her Facebook account posting things and tagging everyone she knows. Leo says that in the past, Facebook has had security issues with accounts being hacked, but as far as he knows, they've fixed all the exploits. So here's a few things Rose can try:
Sally has a cable bundle with a billed shared speed of 300 Mbps. She doesn't think she's getting that, though. Leo says she probably isn't, at least not all the time. The key is the phrase "up to." Sally can run SpeedTest.net to see what she actually gets.
This week's website - HostelZ.com. This lists 46,000 hostels in 7,000 cities. It's the Kayak of Hostels.
This week's App - All Set Now. This is dining for people who don't have time to eat out. It's partnered with 200 restaurants in San Francisco and New York. You order and pay for your meal and then tell them when you're coming. They'll seat you and bring out your meal right away. It's available on Android/iOS.
Tom wants to make sure his wireless router is secure. Leo says the only thing Tom really needs to do is turn on WPA2 encryption. It's in the router setup, which can usually be accessed at 192.168.1.1. He should turn on WPA2 and give it a password that isn't obvious. Once that's turned on, all the traffic is encrypted.
Michele has an eCommerce site and she has to buy a secure encryption certificate for https. Leo says there's free certificates at a site called LetsEncrypt that can help with this. But her ISP will have to install them. Extensive or Wildcard certs are harder and have to be bought. Leo recommends DigiCert.
Brian has a physics blog and wants to make videos available for people to download, but YouTube doesn't allow for that. Leo says that Vimeo can do it, and it gives users the options of mobile, SD and HD quality. He'll have to create a separate Vimeo account to log in, but it's free. There are third party download options. Leo says most students won't really want to download the video, they'll just save it to a playlist.
Rich wants to know how to transfer large files like audio books. Leo says that audio books aren't that big. But Rich still wants to know how he can he securely transfer them to his publisher without them being corrupted or pirated. Leo says that's a common issue. He shouldn't attach it in an email. Rich should send a link to the file that's located on a drive like Google Drive, ShareFile, or DropBox.
Mike keeps getting a notification of a new email even though he's already read it. Leo says that there's a setting in his mail that will delete email after he downloads it to his phone. That's a POP feature. IMAP should be able to keep the mail on the server and register it as having been read. If it's not doing that, Mike should check his settings. He could also talk to his IMAP provider. They may have an issue. It could be an indexing problem. He should consult this page at godaddy.com for more.