Your internet connection, web sites and services.
Internet and Web
Bobby wants to know how he can get his Eero mesh router to work with his Comcast modem/router. Leo says that's called Double NAT and it's problematic. Leo recommends getting his own modem and using that. Comcast has a list of modems that are supported and they cost under $100. He'll want one that supports DOCSIS III or better. The added benefit is that he'll save on the rental of the modem.
(Disclaimer: Eero is a sponsor)
Dennis is an audiophile and he's having issues playing music from smartphone using Google Chromecast. It wants him to upload all his music to the cloud first. Leo says that his casting app may be corrupted. He should try another one, like AllCast. From the chatroom - Google requires you to upload your music to the cloud before casting with Google Play. That's what it's designed for: to play from the phone at home using the Google Home App.
Christine's son has a laptop that has completely lost its Wi-Fi connectivity, but it still works when its hardwired. Leo says that laptops have an Airplane Mode with a function key that will disable the wireless connection. It may be that he accidentally disabled it. They should look in the Wi-Fi settings to see if Airplane Mode is on.
Websites of the Week - LAX Traffic Alerts. Here's a tip to save time getting into LAX. If someone is dropping you off (not Lyft or Uber), ask them to drop them off at the Arrivals level. Another option is to be picked up at Terminal 7, no matter what terminal your airplane arrives at. Just walk over there.
SWIMPLY. A pool sharing site where you can rent a swimming pool, by the hour or day. You can also list your pool for rent.
Chip has trouble texting to radio stations using Google Voice. It keeps getting bounced back. Leo says it's likely because the service that the radio stations use doesn't support it. Until they do, there's not much he can do.
Ken has an older Chromecast, and he thinks it may have died. He's tried pressing the reset button and nothing happens. Leo says he probably will have to press it and hold it. But it may also be a bad HDMI plug. If it is bad, the good news is, they're cheap. $35.
George got an email saying that his email account has been compromised, but it shows an old email. Leo says it's an old scam that is designed to scare him into sending the hackers money. If he's concerned, he should change his email password.
He can also go to HaveIBeenPwned.com to see if his email has been legitimately hacked. But changing the password will fix it. And while he's at it, he should turn on 2 Factor Authentication. He can simply ignore the extortion email, though.
1. Facebook had a terrible year, starting with leaked information to Cambridge Analytica of up to 87 million users. It lost 19% value, up to $100 billion, the biggest loss in the history of the stock market. Mark Zuckerberg lost $40 billion personally. And there was congressional investivations. All told, Facebook had 21 scandals centered around privacy violations. It was as bad a year as Facebook could get.
2. Apple lost 20% of its value. It went from being the first trillion dollar company to no longer holding that title.
Rob can't seem to get Dolby Atmos out of his TV. Leo says that most TVs don't support Dolby Atmos, so he may need to get a new player and receiver that supports it. He'll also have to have enough speakers, including two "up firing" speaks in order to get Atmos at Home. The latest Apple TV just had Atmos at Home enabled. Roku's higher end players also support it. Netflix has a list of streaming devices supporting Atmos here.