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Steve isn't seeing much of an improvement after being upgraded to fiber optic DSL because he still has copper lines coming into his house. Leo says that Steve should ask for fiber optic directly to the house. Otherwise, it's essentially little difference. Could he upgrade it himself? That's a good question. But buying his own fiber optic switch isn't cheap.
Maggie is on Yahoo and she's thinking of moving her email account since they're going to be sold. Leo says that Gmail is a great option. It's what he uses. If she wants to pay and avoid ads and prevent a service from scanning her email for ad keywords, then FastMail is a great option. She can also set up her Yahoo mail to forward to her FastMail account, so she doesn't have to cancel it.
David wants to know about Tunnel Bear. Leo says that Tunnel Bear is a virtual private network or VPN, which essentially burrows a digital secure tunnel in the internet. Is it secure enough to bank with or should he just trust "https"? Leo says both are very similar. The difference is that https activity cannot be seen by anyone, but they can see that he's been online. It can also be probed, whereas VPNs are tunnels that encrypt all of the traffic. no one could see anything. It's more security, but similar security. It's up to David.
Preston's music is in the cloud now, but he wants to know how he can listen to that when he's not on the internet. He's using Apple Music. Leo says there's a button in Apple Music for downloading music, and as long as he's a subscriber to Apple Music, he can download and play the music even when he's offline. He just needs to find a playlist or album he likes, and look for the download button. Sometimes music services will phrase it a little different, and say "Cache" or "Pin" instead of "Download."
Johnny was able to upgrade to a larger 777 for a tip to Florida this week thanks to his frequent flyer miles. That's why it pays to have a frequent flyer mile program, even if you don't fly all that much because they will give you perks for just being part of the program.
Steve is having trouble recovering his password in Gmail. Leo says that password recovery is the number one way to get an email account hacked, so Google makes it really difficult to recover. That's why Leo recommends using 2nd factor authentication so that he can get a text with a code to recover it easily and securely. If he hasn't done that, he'll have to jump through a few hoops including telling Google about a recent email he sent. If he can't do that, he may be out of luck short of contacting Google.
Ian heard that Apple has stopped support for Quicktime for Windows. He's uninstalled it, but there are programs like Adobe Premiere and Hyper Studio that depend on it. Leo says that there may be an update through the programs that will support other options. If there isn't, there should be soon. In the meantime, Ian should make sure that his browser can't launch Quicktime. He can go into the settings and disable it.
Steve got caught up in the terrible handover from Verizon FIOS to Frontier. He cancelled his account and has decided to go with Time Warner Cable. Leo says that's the good news, that he has an alternative. All too often there's a virtual monopoly between cable providers in the area.
Don is a Verizon customer and they just got bought by Frontier communications and now his FIOS internet speed has been cut in half, which is worse than dial up. What can he do? Leo says that Time Warner cable is probably his best bet for broadband. They just got bought by Charter Communications, though. Cable is usually better than DSL, but it also depends on how it is in his area. As for phone service, he can just keep it or simply cancel it. He should make sure he gets a DOCSIS III modem if he goes with cable, though.
Isaiah has a video podcast and he's looking for a better camera with which to shoot not only in his studio, but also on location. Leo says that camcorders are on their way out, but they're still around. He'll want one that has live video out (via HDMI is best) that he can then connect to his PC (the HDMI port has to be on his PC as well). It really comes down to how much he'll want to spend, and if he already has a still camera, then chances are he already has a camera to do the job.