Internet and Web

Your internet connection, web sites and services.

How can I access my photos in iTunes?

Avatar from Pomona, CA

Episode 1310

Avatar is having trouble getting his pictures from his iTunes backup. Leo says that iTunes is a really old program now and Apple really needs to completely rewrite it. There is a backup icon that will enable him to back it up. On a Mac, iTunes will backup everything. On Windows, it backs the images up to "My Pictures" when connecting the phone. Avatar will need a photos app to do what he wants iTunes to do.

Why can't I connect to the internet with my new router?

Terri from Diamond Bar, CA

Episode 1309

Terri bought a new NetGear router but she still can't connect to the internet. Her ISP, Frontier, says that she needs a firmware update. Is this true? Leo says it may be. Terri is using DSLExtreme and Frontier together and it may be that there's an older version of the firmware that's causing the hiccup. Updating the firmware is easy to do. She should go to Netgear.com and download it. Follow the instructions, log into the router, and then run the firmware update utility.

How can I stop getting spam calls?

John from California

Episode 1309

John got a call from someone this morning and the caller ID was showing it coming from his own number. Leo says it's really easy to spoof caller ID to lure someone to answer the phone. Leo likes to use Google Voice as his main phone number, since it will reject a call if it's not in his contact list. John can put his number on the government's Do Not Call List, but most of these are from out of the country and they aren't subject to that law.

How can I get rid of a virus on my website?

Jim from Malibu, CA

Episode 1309

Jim has a friend who's website has received a message that their website has been hacked. Is this warning legitimate? Leo says it probably is. Most managed providers offer that feature, but there's also independent monitoring services like Site Lock. They'll monitor his website, but they won't patch it. He'd need to have a service that goes through all of his code to make sure it's patched and nothing remains of the virus that may have infected it. Jim should check out Qualys. They monitor and repair the site should it get infected.

What about the Playstation Vue for streaming?

Episode 1308

Rick from Indianapolis, IN
Playstation 4

Rick says that Leo should give Playstation Vue a try for streaming online. For $55, it has cable over the internet via the Playstation 3 or 4 console, Roku, etc. There are a ton more channels than Sling.

Leo says it looks interesting but you don't really save anything over paying for cable or satellite. So from a cost saving cord cutting perspective, there isn't much point to it. It is worth a try if you want to cut the cable, though.

How can I clear out space in my Google Drive?

Matt from Irvine, CA

Episode 1307

Matt wants to know how to get rid of his photos on Google Drive. He uses Google Photos, but there are photos on his Google Drive that's causing it to go up against his limit. He doesn't know how to find them so he can delete them.

ScooterX in the chatroom says that using drive.google.com/drive/quota will give him a list of what each item in his Google Drive is counting against his quota. He can also click in the settings and it will allow him to compress his data and recover some storage space.

Johnny Jet on Travel

Episode 1307

Johnny Jet

Johnny and his wife are in Minnesota for a "destination baby shower" at the Mall of America. With over 500 shops and two hotels, it's a huge place to go shopping.

Can a home insurance company offer travel insurance? Johnny isn't sure, but your credit card may offer travel insurance as a proof of membership. Another good insurance option is "cancel anytime insurance." This will give you the option of having to cancel your trip and get reimbursed.

How can I make a low energy streaming network with Raspberry Pi?

Episode 1307

Bob from San Jose, CA
Raspberry Pi

Bob has been ripping DVDs for his personal use and putting them on a Plex server so he can stream them from his network. But since his network uses older PCs, it's taking up a lot of energy. Can he use a Raspberry Pi to use less energy?

Leo says he can, and he can even use a NUC server. Plex has a Raspberry Pi plugin called RasPlex, and that's where Bob can go. There's also one for XBMC as well. The Raspberry Pi 3 is very fast and powerful, but also low powered.