Your internet connection, web sites and services.
Internet and Web
Terry backed up his photos to Microsoft OneDrive and then it deleted all of his pictures. Leo says there had to be a setting that Terry missed that had a checkbox for deleting his photos after copying them online. But if he logs into OneDrive, they'll likely be there waiting for him.
Rick wants to know how domain names and DNS settings work and why sometimes it takes awhile to get his DNS listed. Leo says that DNS, which stands for Domain Name Servers, is basically the phone book of the internet. Not all DNS are alike, though. OpenDNS is pretty good. But chances are his ISP's DNS will be the fastest.
Steve is a truck driver, and he uses a Galaxy Note 4 on Verizon as his primary internet connection. At home, he has Time Warner cable for TV, internet, and landline. Now that he's back on the road, he's only going to be at home for 1 week out of every 6 or 7 weeks. So he's trying to figure out how to get rid of Time Warner at home, and just use mobile internet. He'd like to get rid of Verizon, but it has the best connectivity for him across the country.
Jonathan is with Comcast and they've put data caps on his service. 300GB per month plus $10 for another 50GB. Leo says that's terrible. 300GB isn't very much if he's watching Netlix. He can check his consumption in Windows 10. He can also check on his mobile device. Asus has a traffic monitor interface that he could use. Wireshark is another option for analyzing the traffic on his wireless. He could also put open source firmware on his router like DDWRT or Tomato which would do that monitoring for him.
Margaret wants to get on the internet, but she's on a tight budget. Leo says that Margaret already has a cable subscription, so she could get a deal through them. She should ask what their cheapest package is, then shop around. DSL will be slower than cable. And the upload/download speeds they boast will be ideal max conditions. For standard email and surfing with little streaming, she should be fine with 1.5 Mbps up.
Bonnie has lost her address book through Verizon. Leo says that's why everyone needs to backup their contacts and why Leo recommends having contacts saved through a Google account. Verizon has moved all users to AOL for email, and it could be that her contacts got lost in the transfer. Leo says that Verizon has to have a backup of the contacts. And since they are doing a pilot program of migrating this over, they are likely to be very receptive with helping her. She might also try logging into mail.yahoo.com with her Verizon account. Then back it up and move it to Google!
Glen has a Windows 10 laptop and he likes to turn it into a Wi-Fi hotspot. But when he leaves for awhile and comes back, he can't reconnect. He has to retype the commands and change the access name. Leo says that Glen is using an adhoc network. Leo says he can do it in the Control Panel easier. That could create a more lasting connection.
Mike's browser, Internet Explorer, has stopped working. He can't get it to run. He tried to reset it, but that didn't work. Leo says it could be a plugin that's gone bad, or there's a bad file in the cache, so resetting the browser is always a good first step. After that, he may have to reinstall Internet Explorer. While he can't uninstall the program, he can uninstall the updates.
Johnny Jet was about 60 miles away from the Belgium attacks this week, but he says that terrorism shouldn't deter anyone from traveling. It only means that the thugs win if we do. If anything, we should travel more. Tip - Always use the bathroom on the terminal side of security. That way anyone in there has been searched.
Vic's Verizon Mi-Fi is broken. He's replaced it and it still doesn't work. Leo says that Vic could use his mobile phone as a hotspot and bypass the MiFi altogether. It'll cost about $20 a month to be able to do it. Leo also suggests a mobile hotspot called Karma Go. It's pay as you go through Sprint and Leo loves it. $15 a GB, or $10 GB in a package. It's a great option.