Your internet connection, web sites and services.
Internet and Web
Every time Charles tries to open Gmail on his Google Nexus, it wants him to sign in. He's suspicious that someone may have hacked his account. Leo says that there's a lot of reasons to be advised of that, but it's always wise to run Google's Security Checkup just to be safe. It'll tell him what devices are connected to his account and also input a second factor authentication warning.
Mike needs a program that can transcribe a large audio file. Leo says that there's an Amazon transcription service called Mechanical Turk. They have several different people do the transcribing and then look for a consensus. Then post it when they reach it.
Kathleen's elderly Aunt has a Windows computer which she uses to access Facebook and then Outlook for email. Her problem is that she has had a ton of malware and phishing scams that have cost her a lot of money. Leo says that the elderly have always been easy prey to scam artists. It won't happen on a Chromebook though, and she should really have her get one. Leo says to be her administrator and give her a regular user account. But even at the end of the day, that won't stop her from calling a number.
Doug recently updated to macOS 10.12.3 and now he's getting a lot of beach balling. Leo says that Apple made a change to macOS that turns the Documents folder into an iCloud folder, and Apple never warned anyone about it. Fortunately, he can turn it off in the System Preferences. That's probably where the problem lies. What Apple has discovered is that they make almost as much from services like iCloud as they do from selling iPhones. So they're more likely driving him towards putting all of his data in the cloud so he'll have to buy more space.
Marty uses WhatsApp with his family, but when he gets a call from someone, it has been displaying the wrong contact. Leo says that WhatsApp looks to the phone's contacts in order to identify who's in it. Marty's personal number may have gotten added to another contact, and all he needs to do is delete his number from that specific contact and it should be fine. Leo says it's probably just a messed up database.
When Robert backs up his photos to Google Drive, it seems to strip out the GPS location EXIF data. Leo says that Google Drive won't show the EXIF data, but it is still there. He just searched his own photos and discovered it. It's probably a display settings issue. He also sees the EXIF data available in Google Photos. Google probably wants him to upload to Google Photos instead of Drive.
Larry is vision impaired. He got a Roku and installed it, but it has no accessibility option as advertised. He updated the firmware to get it, and then it downgraded itself. He's frustrated because Roku's tech support is terrible.
Leo says it's no excuse for Roku to not offer accessibility and support for their clients. Leo advises contacting Steven Kay at firstname.lastname@example.org or call 408-556-9391. He's the vice president in charge of accessibility.
Brian thinks his Mac got hit by malware. He clicked on a link that took him to a page saying his Adobe Flash player was out of date, and he installed something. Now he thinks he's been busted. Leo says that Chrome has Flash built-in, and it's always updated, so he'll never have an outdated version.
This week's deal - American Airlines roundtrip to Sydney for $750. It's even better if you can do an overnight stop in Hawaii, Fiji, etc.
Travel site of the week - JoeyTravel.com. Meet a local for a drink and pick their brain about the city. Johnny says it's a great idea and if you're a local, you can make a little money.