Internet and Web

Your internet connection, web sites and services.

How can I use my company logo in my emails?

Scott from Newport Beach, CA

Episode 1197

Scott says that when using Office 365 with a mobile device, the images within the letterhead end up as attachments instead of being embedded. Leo says that inline imaging in Office365 is a convenience that Microsoft offers, but it's not a standard, and it ends up as an attachment. He can't control that. There is no fix other than to stop using images in email. The only time that an inline image is displayed is in an email reader that supports it, and he can't control what people use. Email is designed for people to use text and it's just best to stop using corporate logos in emails.

Johnny Jet

Episode 1197

Johnny Jet

Johnny's app recommendation is SkyZen. It was created by the International Air Transport Association, and supposedly helps with jet lag. It's supported by Jawbone, monitors your sleep patterns, tells you when to eat and what to eat, all to help you minimize jet lag.

How can I stop my video from buffering?

Jim from Los Angeles, CA

Episode 1196

Jim is frustrated because he'll be watching a video on his phone and it'll buffer. Leo says that's a speed/bandwidth issue. Streaming will buffer about 30 seconds of video before starting to get ahead. Then if the packets come out of order or slow down, the buffer is there. If it happens a lot, the buffer will just run out and rebuffer. So it has to do with connection, bandwidth, and the ability of your system to keep up. Faster internet will solve the problem, as will a lower resolution stream.

How can I extend the range of my Wi-Fi to the second floor?

Matthew from Virginia

Episode 1196

Matthew is having issues with WiFi when he moves to the second floor. Leo says it's important to remember that WiFi is about 150' in distance. But things can get in the way and dilute the signal, especially metal. An extender will help but you want an extender that is made by the same as your router. Leo has three of them. ActionTec is what Matthew's router is and they do address extenders here. That's the most affordable option. Then there's powerline networking that uses the electrical cable in your walls as networking cables.

What's a good way to create a community online?

Steve from Vancouver, Canada

Episode 1196

Chris wants to create his online community, but he's concerned that using Facebook or Twitter will make it owned by them or shut him down. Leo says that is true but it's an easy place to start, and that's also where all the eyeballs are. Leo recommends going with Google+ because he'll get the Hangouts feature, messaging, and even Google groups.

Should I buy my domain before getting a web host?

Art from Los Angeles, CA

Episode 1196

Art wants to register a domain name and be sure that he owns the website. Leo says that is important. He won't want to let a web host register it for him because they could end up owning the domain. Then he'd have to try and pry it from their clutches. So Art should go to a domain registrar first, get his domain and then he can go to a webhost and have them set up his site. This way he will keep the domain ownership.

Johnny Jet

Episode 1195

This week's website ... Clever Layover. It enables you to do a search for an affordable last minute ticket. According to Clever Layover, the average user saves $200. But you have to be careful because they usually are low fare airlines that nickle and dime you to death with fees.

Another website ... Adioso. Perfect site to search for destinations where you don't really know where you want to go.

Deal of the week - LA to Bangkock $599 on China Airlines. Check out JohnnyJet.com for details.

US Government Office of Personnel Management Hacked

Episode 1195

The computer network of the US Government Office of Personnel Management was hacked by what the FBI calls "Chinese hackers." OPM carries details on the records of every single government employee, including security levels and personal information. And there's millions at risk. Leo's not so sure that China is at fault here, although China does have a very active and robust cyber espionage group. What Leo sees here is blackmail material, based on the clearance database.

What computer would be safest for online banking?

Robert from Pittsburgh, PA

Episode 1194

Robert wants to know if it's possible to get a virus with read only media. He wants a computer for online banking that can't be written to. Leo says that's an interesting idea. The ideal solution here would be a Chromebook. They're cheap, there are no viruses, and it comes with a power wash feature that brings it right back to the way it was when he first got it. Couple that with second factor authentication, and he'll be golden. He could also boot from the CD drive and that would prevent anything from being written to it.