Internet and Web

Your internet connection, web sites and services.

Why and I getting a DNS Server error?

Episode 1405

Tom from North Carolina
OpenDNS

Tom is having issues with Google's DNS server not responding. DNS is the phone book for the internet. It takes the URL and converts it to the unique IP address for that website. It will look in local memory first, then the router, and then the Internet Service Provider for the address. It can even go beyond that to the master servers that house all domain names and DNS lookups. If it can't find it, you get an error message that there's a kink in the chain. That could mean there's something broken on your PC, or even your ISP's servers.

How can I stop getting malware?

Steven from Los Angeles, CA

Episode 1404

Steven got a virus on his computer and it keeps coming back. The tech says they are getting into his computer through his IP address. Leo says that they don't know what they're talking about. He can't get it that way and if they're trying to sell him software to fix it, then he needs to find a new technician to repair his computer.

Leo suggests trying Geek Squad at Best Buy. They're a good place to start. At least it's a technician that's local, that he can visit. But at the end of the day though, his best defense is his online behavior.

Net Neutrality Day of Action Was This Week

Episode 1404

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This week marked the annual Day of Action for Net Neutrality designed to lobby the FCC and Congress. Leo says that naturally, most of the broadcasters ignored or gave lip service to covering the event, because they are all tied to major internet providers who "have a dog in this hunt." Leo says that the internet needs to be treated like a utility, something that needs to be open and available to all.

Has my Facebook been hacked?

Episode 1403

Rick from San Diego, CA
Facebook

Rick has discovered that people are logging into his Facebook account without his knowledge or consent. Leo says he should change his password immediately and turn on 2-factor authentication. It will prevent another computer from logging into his account, even if they have the password. Facebook also stores a cookie in the browser that will enable him to open Facebook without logging in. So he shouldn't use Facebook on a public computer.

How can I print from my Chromebook?

Episode 1402

Monica from San Clemente, CA
Canon Pixma MG6300

Monica bought an Acer Chromebook and she loves it. How can she print, though? Leo says that Google Cloud Print is the way to go. She'll just have to have a cloud print capable printer. With Google Cloud Print, she'll be able to print from any device wherever she is located.

Most printers nowadays are Wi-Fi capable, and many of them also support Apple's AirPrint and Google's Cloud Print. AirPrint and Cloud Print are separate from the printer having wireless capabilities, though, so when buying a printer it's good to check that it can do those things.

Johnny Jet on Travel

Episode 1402

Johnny Jet

Website of the week: TravelCar.com. This gets you free airport parking and 70% off rental cars at the airport. How does it work? You leave your car with them, and then they rent your car while you're gone. It's great for a second hand car. Comes with $1 million of liability insurance. For people who travel a lot, this is a bargain because a lot of times, it doesn't get rented. And you get paid for every mile driven. It just launched at LAX. There are apps on iOS and Android.