Internet and Web

Your internet connection, web sites and services.

Can I speed up my streaming with a new video card?

Episode 1400

Dave from Paris, CA
Ethernet

Dave wants to improve the video streaming on his computer. Will an updated video capture card work for that? Leo says no. It really comes down to his internet connection speed. The GPU doesn't even come into the mix, as it's just blasted onto the screen. So the only way to improve the streaming is to improve his bandwidth. That means he'll have to pay for faster internet.

How can I get my domain name from the original host?

Ed from Lisle, IL

Episode 1400

Ed is transferring his domain to another host but he can't change his email, which is part of the original domain host URL. Leo says that some domain registrars offer email privacy features. Leo says he's going to have to call the original host and tell them he wants access to his domain and email so he can transfer it. Clearly they're making it more difficult than it needs to be.

Why can't I access my email?

Buzz from Huntington Beach, CA

Episode 1399

Buzz is having a problem with 2 factor authentication on Apple's Mail app. He is able to input his password, but it won't take it. Leo says that Apple should create an authenticator program that can be used to verify user identity that can then be texted to him. That way, he's protected. If he's having trouble with it, Apple is really the only one that can solve the issue. It may be that his password has been changed and he forgot.

Why is my browser typing strange text?

Episode 1398

Jeff from Apple Valley, CA
Keyboard

Jeff is getting strange random key strokes appearing in his browser bar. Leo says to try a different browser. Windows comes with both Edge and Internet Explorer. If it happens in both browsers, it could be a failing keyboard. Jeff should unplug his keyboard and try a new one. If he still has the issue, then it's a Windows problem, which could be malware or a browser hijack. He could try resetting his browser first. If that solves the problem, then he's fine. If not, then it may be that he'll need to reinstall Windows from a known good source.

How can I sync Windows Calendar with my iPad?

Episode 1398

Art from Yucca Valley, CA
Apple iPad

Art can't get his calendar and contacts to sync from his Windows 7 machine to his iPad. Leo says that Microsoft wants him to use his Microsoft account and link it to all of his other accounts. It's not automatic, so he'll have to manually do it.

Leo says that the easiest way is to sync his address and calendar with Google, and then add the account into his iPad afterwards. That way it's all synced in the cloud and he can access it anywhere.