Internet and Web

Your internet connection, web sites and services.

Did I get bit by malware?

Sam from Hemmit, CA

Episode 1185

Sam clicked on a bad link and how he has malware. It has locked his browser. Leo says that uninstalling his browser and reinstalling will be of limited value. He can run Malware Bytes, but he'll need to make sure he uses the official version because there are counterfeits out there. Leo says that it's likely a browser hijacker object is in the mix, which will then popup ads and push him towards certain search results. Malware Bytes will remove it.

What are alternatives to Clear WiMax?

Richard from Commerce, CA

Episode 1185

Richard bought a Clear internet box, but Sprint bought Clear and is shutting it down. Leo says that Clear was WiMax, which was a special Wi-Fi system that used microwave signals. Leo thought it would be a great option for rural areas, but Sprint's investment almost bankrupted them. It just didn't work unless you were really close to the tower. That's why Sprint dropped it and went with LTE. Leo suggests getting an LTE access point. He can get them with Ethernet.

Why can't I view my webcams?

Episode 1185

Greg from Palm Beach, FL
Foscam

Greg has several webcams at his home in Colorado and every time he logs into the cameras, there's no image. He has to go into compatibility mode and add an IP address manually to get it. Leo says that the issue may be compatibility mode or hardware acceleration in his video driver. If it's set to bypass Windows, then he should go to the video device driver and check or uncheck the box. He should also use the latest version of his browser.

What apps can I use to sell stuff on eBay?

Russ from Clairmont, CA

Episode 1184

Russ is trying to sell a bunch of things in eBay and it's a rather clunky process. Third party solutions aren't really helping either. Is there an app that he can use to batch sell items on eBay? Leo says that there are services that can just do it for him for a price, and that is often the easiest way to solve it. The chatroom says InkFrog is one solution.

Should I buy a used computer on Craigslist?

Episode 1183

Maria from Riverside, CA
Apple MacBook Air

Maria is looking to buy a used MacBook on Craigslist. Leo says that it's risky to buy other people's used computers because she'll be buying other people's problems. Additionally, Craigslist is the home of scammers. It can even be dangerous. Leo advises going to Apple and looking at their refurbished products. She can save a few hundred that way and she'll still get the warranty to boot. A MacBook Air is affordable, thin, and very powerful. The 13" MacBook Air is Maria's best option.

Whats' the best place online to learn Photoshop?

Mark from Los Angeles, CA

Episode 1183

What's the best website to learn Photoshop? Leo says that Lynda.com is the best he knows of, but they are a sponsor. Leo also says that Adobe has plenty of tutorials through Creative Cloud, and there's plenty of good books. But for well produced tutorial videos, Lynda is Mark's best bet. It's about $30 a month.

YouTube and Apple's iTunes U are other options.

Can I combine internet services to one master service?

Bob from Yucatan, Mexico

Episode 1183

Bob is moving to Yucatan and he says that internet access really isn't all that great. Can he combine both Wi-Fi and cellular into one master service? Leo says that's called modem bonding and it requires a very smart infrastructure from end to end. Generally, he can get it from one ISP that handles it all from the back end. It's a challenge, however. Satellite may be a better choice, although latency will be an issue.

Johnny Jet

Episode 1183

This week, Johnny is river cruisin' in Germany and he calls in video using a 5G phone. How does a river cruise compare to an ocean cruise? Johnny says that river cruises are the biggest thing right now. There are hundreds of ships going down rivers and it can be a traffic problem in the future, especially in the summer. There's no worry about sinking, you don't get sea sick, and you usually have cell service the entire way. It's a great way to cruise. Another great benefit is that you can rent a bicycle from the ship to go anywhere when docked.

How fast of an internet connection do I need for gaming and streaming videos?

Steve from Tacoma, WA

Episode 1182

Steve is going to be streaming video and playing video games online. How fast does his internet connection need to be? Leo says that Netflix has an ISP Speed Index to let him know what he'll need and where he can get it. They also offer recommendations about speed here. 10 Mbps should be sufficient, and 25Mbps would be better yet. He can even use that to Skype with his parents.