Your internet connection, web sites and services.
Internet and Web
Johnny Jet's second child came this week. Her name is Olivia Grace, and she came three weeks early. Johnny was in Las Vegas, at the time, but was able to get to the airport via an Uber and fly out within minutes. He made it in time for the delivery as well. Very exciting times. It was like a movie, with the Uber driver picking him up and weaving in and out of traffic to get to the airport, and he flew out within the hour.
Brett has moved to ExpressVPN, but he's having issues surfing to his own IP. It worked fine with his old VPN, but not ExpressVPN. What can he do? Leo says to check your router settings. It may be that in your devices, there could be a security issue that's blocking it. Leo does that with his network for his NAS. Leo also says that Brett's problem may be due to his previous VPN being LESS secure.
Richard wants to know why when he prints his Gmail, he doesn't get all of it. Leo suggests using Gmail's print command within the interface, not your browser print from the pull-down menu. Gmail will reformat it for your printer, and then print it without truncating it.
Myron would like to know about VPN City. Leo says he's never heard of it. Tech Radar says that their speed is pretty good. However, Leo's take on VPNs is that they need to be secure, not spy on you, or insert ads into your feed to make money. It's also based in China and it uses Soft Ether protocol which Leo isn't a fan of.
There are better choices out there like ExpressVPN, who is a sponsor of the TWiT network.
Brian's email has been down for a week, and he's looking to make a change to Gmail. Leo says that's exactly what Brian should do. It's free, and you can set it up to go get your email from your other email server. Your local ISP email is almost always terrible, so go with Gmail.
Vince has a business and wants to go VOIP with his telephone. How is Ring Central? Leo says he uses Ring Central, and it doesn't sound or look like a VOIP solution. The advantage with Ring Central is that all those features are done digitally through an app. So you can make and receive company calls using your smartphone. Leo's been using it for eight years and you'll save a ton of money over a regular POTS service.
Mark's mom has macular degeneration and can't read her email. What can she get to read her email for her? Leo says that Windows does have text to speech (TTS) built-in, so he can try that. Microsoft Outlook also has voice commands. Leo usually recommends contacting the local Foundation for the Blind. Maybe they can set her up with a JAWS screen reader. He could also try a web-based solution through an email provider. They may have accessibility features like using Google Text to Speech.
Irwin is trying to partition a laptop hard drive remotely. But he can't do it and reinstall Windows. Leo says one thing to try is defragging the hard drive to give it all the unoccupied free space it needs in order to reinstall Windows. The Chatroom says one thing to do is use the GPT partition. But Leo advises against it. Windows knows what it's doing when it's installing Windows, so trust it to give it the proper partition. Should he go to DOCSIS 3.1? Leo says yes. It has some power management features that will reduce buffer bloat and save energy. And DOCSIS 4 is on the way.
Sharon has a problem listening to streaming audio and video at home and suddenly, the stream stops for 30 seconds and then comes back on. What's going on? Leo says that's usually a buffering issue. If the internet connection drops out or isn't keeping up, then users get buffering. The internet wasn't really designed for heavy streaming and as such, buffering can occur when the stream needs to catch up. But it's gradually becoming a thing of the past. But another issue is that if she is signed up with DSL, she may be too far away from the central hub and that's causing the buffering.
Jim uses Norton Secure VPN, and sometimes his internet website will say "we can't find your server." So he'll turn it off and it works. Leo says that sometimes internet security can get in the way and prevent connecting. The hotel he's connecting to may be blocking VPNs at the server level. But if they're using https, and Google is pushing most sites to do so, then he'll be OK. Just look for a small lock next to the URL. That means the traffic is encrypted.