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Jane wants to know if it's WhatApp or WhatsApp. Leo says there's an "S," so it's WhatsApp. A clever way of saying "what's up?"
Jane is thinking of getting her first smart phone so she can use WhatsApp to make phone calls. Leo says that WhatsApp identifies users by their phone numbers, not their names. So when people ask to use WhatsApp to make a call, that means they want not only their phone number, but also their contact list. Facebook is doing that to cross reference contacts with Facebook contacts, but you can opt out of it when you sign up.
Doctor Mom calls in to say that Google Hangouts will send a text message to people, but not through Google Voice. So Leo says that makes it like WhatsApp, where it's app centric and can't cross into independent phone numbers via SMS.
Joe gets emails from his brother and vice versa telling them to go to another site. Leo says that's a phishing scam using spam to do it. It's likely that the return address has been spoofed. We've seen this happen often with users of Yahoo mail.
ScooterX in the chatroom says that whoever clicks on the link in the email sends the same email to others in their contact list. So it may be that both have clicked on that link and sent it out.
Bruce is having issues dialing out with Google Voice. Leo says that if he's changed his ISP lately, that could have caused his issues. But Google has also made some changes to Google Hangouts, where you can only send texts to Google Fi customers through Voice.
Dem has cable and he's been having a lot of digital artifacting and distortion. Could that be due to living too close to a cell tower? Leo says maybe, but then again, it could just be a software issue. He should try rebooting his box, check his connections, all of the things he can do himself. If he's still having that issue, then he can look to his cable company.
Susan is worried that her boss at work can see her Facebook posts so she's changed her settings to friends only. Is that safe enough? Leo says that will work, however, Facebook does make mistakes and they do from time to time reset privacy settings without warning. Even Mark Zuckerberg's personal posts were outed by a glitch a few months back. So it's best to always consider a post she makes on social media to be out in the open.
Carla's Google account has been hacked. She sees things in her Gmail account she doesn't recognize and her YouTube watch list has things on it she never watched. Leo says Google has a security checkup that she can use to see if she's being hacked and she can disconnect any device she doesn't recognize. Carla should also engage 2 Factor Authentication. Obviously, Carla is going to want to change her password as well.
Chuck's internet bill started to get really expensive so he's thinking of jumping over to Spectrum. Leo says we should all shop around to get the best deal and then get our ISP to match it. Also, Chuck should play hardball and ask they waive installation fees and upgrade his bandwidth.
The problem he's having is that Frontier won't release his phone number. Leo says that the FCC requires they release it by law. They have to do it within 24 hours. If they don't, he can lodge a complaint with the FCC. Leo also says the Public Utilities Commission should also get a letter.
Johnny Jet joins us from a Ritz Carlton ski resort in Colorado this week.
Travel Tip - Flying into Seattle offers a very organized and helpful management of Uber and Lyft pickup. There's also wingz.me. What makes them different is that there's no surge pricing. If you prebook, you'll get the same price and you can request the same driver over and over. It's available in 14 cities. Another tip for using Uber: when you see the price surging, just wait a few minutes. It will eventually fall back down.