Your internet connection, web sites and services.
Internet and Web
Shelly has Windows 10 and Microsoft EDGE, but she's having issues with her internet access. The website pages keep timing out. Leo says that antivirus software like Trend Micro may be working too zealously to protect you. Leo recommends only using Microsoft Defender on Windows 10. So try disabling Trend Micro or removing it and see if that helps. Check to see if other devices can get online, like your mobile phone. If you can, then it's a Windows issue. If not, then you're not connected at all. Are you sure you have connected your computer to your modem?
Johnny Jet's favorite airplane is the 787. It's pretty nice. But the A380 is pretty nice. Problem is, Airbus planes tend to break down more often.
App of the Week - London Tube Map. Gives you an interactive experience to travel via the London Underground subway system. It will also send you alerts of delays and changes. Easy to use with step by step instructions. iOS and Android.
Brian has an Apple Airport and every time he gets on the network with his phone, the internet drops out. Leo says to check his DNS to see if it's properly configured. That can be found in network settings. He should also try rebooting his router. Steve Gibson has a tool called DNS Benchmark at GRC.com which can tell him how well his DNS settings are responding.
DeeDee is a little confused. She's moving into an office and they are promising free wifi, but also hard wired internet. Does she need both? Leo says that you're probably getting local service and you can connect either way. Hard wire connections will be faster and won't have to deal with congestion. But it also mean they are providing the wired network, but you still have to buy your own internet to use with it. Or, they may be offering a free public wifi. What Leo recommends is checking. Do a speed test. Ask if they have bandwidth caps.
Dave wants to replace his Airport Extreme and wants to go with a mesh router. Leo says that's a good idea since Apple has stopped making routers. Mesh routers are good because they are always updated and they provide great coverage around a large house. The downside, is that to get additional features and updates, you have to pay around $100 a year if you want that support. Leo recommends Eero and Plume, and the Netgear Orbi. But even the stand alone routers from Asus, Linksys and NetGear have mesh features. The NetGear Nighthawk is a good one that's recommended by The Wire Cutter.
There's a great new water park for kids with special needs. It's in San Antonio, TX and it's called Morgan's Wonderland. They're doing amazing things, like taking a wheelchair on a water slide, and they want to do the same thing with a zip line. Check out this article from Time Magazine for more on what they're doing.
Mike is having issues logging into Yahoo at home. It says he's using the wrong password at home, but it takes it at work. Leo says one way to test it is to type out the password in notepad and then copy and paste it in. See if that works. If it does, then you know it's not a problem on your end. It could also be a corrupted cookie in your browser. So try to use another browser, or clear the cookies in your browser and then try again.
Greg has to extend his Wi-Fi in order to stream to the TVs around the house. What kind of extender should he get? Leo says the farther he is away, the less signal and speed he'll get. So he'll need to boost the signal. If he's using a modern Wi-Fi router that uses 802.11AC, then it'll be easier. But if he has to use a router provided by the cable company, he should try and see if he can put the router/modem in bridge mode and use his own router. Then he should turn off the modem's Wi-Fi radio as well.
Mark has a Samsung Galaxy S8 and he wants to know how he can download all his email at once. Leo says that the ISP that hosts his mail throttles downloading of email, so he can only download a portion of the email at one time. It's designed to cache email, not download it. If his mail server supports POP3, however, that means it is designed to download the mail. That's really how he'll want to do it. But even then, he probably won't be able to download it all at once.