Internet and Web

Your internet connection, web sites and services.

How can I monitor my daughter's web use?

Esther from Santa Clarita, CA

Episode 1076

Esther would like to monitor her teenagers activity online. Suggestions? Leo says that parents should have every tool they can, one thing you can do is change your DNS settings to use OpenDNS.com. That's the "phone book" that routes web traffic to the appropriate address. Change the location of the phone book and you can control where they go. And OpenDNS has great parental filters and blocks. A lot of schools and business use it.

How can I get rid of ads in Yahoo Mail?

Stan from Irvine, CA

Episode 1076

Stan says that Yahoo's ads are popping up now in eMail and he can't get rid of them unless he pays for Yahoo pro. How can he get rid of them? Leo says that Yahoo is a free service and the price you pay is ads. If you want to pay for Yahoo Pro, then you don't see the ads. And that's the way it is. You can do it with a toolbar called AdBlock, but Leo feels it's unethical to avoid the ads if you're expecting the service for free.

How do I monetize my Instagram account?

Josh from Atlanta, GA

Episode 1075

Josh wants to create an online photosite on Instagram and other avenues, but how does he do that and pay the rent? Leo says you have to focus on building your audience and the money will come. You build the community first. Figure out what you love doing and base it on that. What you are passionate about is the best place to start. Since Josh has over a half million followers on Instagram, that's a heck of a place to build on.

How can I cut the cord and yet, keep my cable service?

Paul from San Diego, CA

Episode 1075

Paul wants to cut the cord as he's tired of his cable bills getting higher and higher. Can he replace the set top box and save a little money? Leo says that he recently bought a TIVO that can take a "cable card." This is a card that can plug into the DVR. Your cable company is supposed to support it by law, but they aren't very helpful in getting it because that set top box is a revenue stream. So you need to know if you can get one from your cable company. Go down to the cable store and get a face to face with them about it.

How can I get started streaming my band?

Shane from Portland, ME

Episode 1075

Shane has a band called the WeeLollies and they want to do live streaming of rehearsals, concerts, and the like. How do they get started? Leo says that free services like UStream, Justin.TV, are a good place to start, as is Google Hangouts. The audio isn't super good, but it's a start. Leo says that Shane should model his streaming strategy from a band called Umphrey's McGee.

Why can't I connect to the internet?

Gina from Hollywood, CA

Episode 1074

Gina tried to change her Windows account to a limited user, but now she has no internet connection. What happened? Leo says that sometimes a program won't operate properly unless it runs as an administrator. So that may cause the issue connecting to the Internet. She also has DSLExtreme and it may be that downgrading may have broken her connection to them. Leo says she should double check her connections as well. But at this point, Leo advises contacting DSLExtreme to ask them for help.

Why is Earthlink still down?

Mary from Los Angeles, CA

Episode 1074

Mary has Earthlink and for the last three days, they've been down in L.A. Leo says that's terrible! She wants to know if they've been bit by heartbleed. Leo says it's probably more serious than that. Heartbleed can be fixed with a simple server upgrade, but this sounds like a cascading failure where fixing one thing impacts more things. Leo thinks it's time to get a new ISP. DSLExtreme is good. Leo advises asking them to move Mary and request an estimate of how long it will take, because it could take several days or even weeks to make that switch.

How can I get Google AdSense to stop censoring me?

Dave from Salt Lake City

Episode 1074

Dave is being censored by Google AdSense. Leo says that usually Google does that to prevent click fraud. Dave says the specific word is the name of the cartoon that he features on his site. Leo says to try and appeal it, if he can. It's almost impossible to get a human at Google for help. But Leo advises going to the Google Webmaster site for help. Google also has a phone number at google.com/contact.