Your internet connection, web sites and services.
Internet and Web
Lisa needs some advice on buying an alternative to Camtasia. It's called Articulate and it has options she likes including polling and quizzing. Leo says that eLearning makes Articulate a better option. But it isn't cheap, so he recommends trying before you buy.
Johnny has been doing a German Riverboat cruise through Viking as part of his last winter tip to Europe. With bad weather everywhere, Johnny decided to talk about what to do when your flight gets cancelled due to bad weather. It helps to have a travel agent who can take care of things as they happen. There's also CrankyConcierge.com. For $150 they will do everything if you're stuck.
Mike has DISH for Satellite Internet, but it's really slow and unstable. Leo says that the federal government needs to create a Tennessee Valley Authority with broadband. It's not really in the interests of broadband companies to provide access in rural areas.
Ivan needs to setup website blocking to protect his son. The problem is that the modem/router provided by the ISP doesn't allow him to change any of the settings. He might be able to disable the router portion of his modem/router, and buy a replacement for the router. Then he could change the DNS settings. The chatroom says he could set up a "DMZ" to his own router.
Carrie is having issues with Google Chrome not loading properly, and reload doesn't really work. Leo says that it sounds like her internet connection is erratic. A loading error usually means the computer can't make a connection. The website may be down as well.
Roger's website and email has vanished through Yahoo/AT&T. He's frustrated because no one will help him on either end. Leo says that AT&T chose to set his site up with Yahoo and if they're passing the buck, that's unacceptable. Leo says that one thing Roger can do is write a letter to the CEO of Yahoo: Marissa Mayer. She won't handle it, but she has an office that's dedicated to handling these kinds of things. It's worth a shot and let her know that he's losing business. They at least owe him an explanation and if it's an error, they need to fix it.
Gary wants to connect to his home network over the internet so he can see his dog via his Samsung camera and talk to him. It requires uPNP to do this. Leo doesn't like uPNP because it has security issues with opening a port to the outside world. The problem is that it's automatic. If malware gets in, it'll open via uPNP and Gary will be vulnerable.
Leo says he can DMZ it or use as guest. Port forwarding is the manual way to do this, and is completely safe. So if he can find out the port that his Samsung camera uses, he could do it that way.
Al is having trouble with his Chromecast dropping his internet connection. Leo says that Al is using Comcast's ActionTek router and there may be interference on the 2.4 Ghz band. He recommends going with a higher band, like 5 Ghz. Most other stuff uses 2.4 Ghz and it's getting pretty crowded. Another option, if he can't go with 5 GHz, is to choose another channel on the farthest end. ActionTek uses Channel 1, so he should try Channel 11. That should clear the field and help Al to connect.
Gloria is an artist and uses her computer to order her supplies. She's been bit by malware called "Sweet Pacs." Leo says that Gloria inadvertently agreed to install the Sweet Pacs toolbar, which has basically taken over her browser. The chatroom says it's part of an ad site called "Conduit," which brags that they have 250 million users. Leo says most of them have been duped into installing the toolbar.
Ransomware topped the list of cyber threats in 2013, according to Malware Bytes. Chief of these was Cryptolocker, which encrypts your data and holds it ransom for $300. You have only 72 hours to pay up before the key to get your data back is lost forever. Leo says that even police stations have been bit by it and were forced to pay up.