Laptop or desktop computers and any components within.
Erick is having issues with his Dell laptop batteries swelling and causing a bulge in his laptop. So Dell replaced not only the battery, but the entire laptop. Could it happen again? Leo says that all manufacturers have had issues with swelling batteries, but it's unlikely that it will happen again. If it does, it's in their interest to replace it because after swelling of a battery comes catching fire and explosions.
Bill's company has a third party server running Windows 8 Pro and SQL server. He wants to update the hard drive to an SSD, but there's latency issues. Leo says that since he's running proprietary point of sale software, the logjam could be there since they are concerned with piracy. It may mean that he can't just clone the drive and then restore it to the new one without having to reinstall that POS software. But ideally, each drive will come with a drive cloning utility that will make a direct copy that he can run. Once he does, then he can swap them out.
Lynn wants to get a new laptop to use for streaming music to her home stereo. What's the best setup for her, Intel or AMD? Leo says either will do. The real issue is that since Lynn is going to be converting analog to digital, she needs a good DAC. She'll want something that's all digital, so she should avoid connecting through the headphone jack. Bluetooth is solid option. Google has Chromecast Audio, which is supported by Spotify and Pandora too.
Art can't get his calendar and contacts to sync from his Windows 7 machine to his iPad. Leo says that Microsoft wants him to use his Microsoft account and link it to all of his other accounts. It's not automatic, so he'll have to manually do it.
Leo says that the easiest way is to sync his address and calendar with Google, and then add the account into his iPad afterwards. That way it's all synced in the cloud and he can access it anywhere.
Julie needs an external Bluetooth speaker for events that she sponsors. Leo says she can get a Fugoo Speaker, which is great for mobile outdoor activity, but it's not that loud for large group events.
Steven is having trouble with an old iPod logging into Wi-Fi. Jason says that some routers don't like Apple products much. Resetting network settings often helps, as does rebooting the router.
Rodney wants to know if he can use a less expensive third party pencil for his iPad. Jason says that the Apple Pencil isn't cheap at $99, but it's very integrated into the Apple OS and it's got a lot of advanced features. He also thinks it's the best stylus for the iPad Pro.
Don has a Thunderbolt display that turns off randomly. He hears that it's an overheating issue. Jason says that a Thunderbolt display is like its own computer, and if the fans have become clogged or defective, it could be turning off. It may be an expensive fix, to the point where it would be cheaper to just buy a new one. Finding a local guy who could fix it may be the most affordable option.
Gina's iMac keyboard isn't very comfortable. Where can she get a new one? Jason recommends going over to thewirecutter.com and search for "Keyboards." Her Mac can use any keyboard out there, and in the System Preferences there's also an option to swap the Command and Option keys for those who need that preference.