Hardware

Laptop or desktop computers and any components within.

Apple Finally Admits Sticky Butterfly Keyboard Problem

Episode 1499

Apple MacBook Pro

Apple has finally acknowledged the ongoing issues that MacBook and MacBook Pro users have been having with sticky keys on their butterfly keyboard design. Faced with three separate class action lawsuits, Apple will fix or replace the keyboards on 2015-2017 laptops for free. And if you've already paid for the repair, Leo says that Apple will give you a full refund. Leo also says there comes a time when you just have to admit the problem, fix it, and move on, and about half of MacBook and MacBook Pro users are experiencing the problem, so Apple should redesign it.

Why can't I reinstall Windows 10?

Episode 1497

Marshall from Des Moines, IA
Windows 10

Marshall has a friend who needs to reinstall Windows 10. Leo says to download the Microsoft Media Installer and install it on a thumb drive. That will then enable him to install the OS from USB. Marshall says he's having trouble because it can't see his hard drive. Leo says that it sounds like it's a hybrid drive and Marshall may need to update his drivers in order to install. Leo says that Intel's 32GB SSDs were hybrid drives paired with a spinning hard drive. It's not a good solution at all. The OS is going to see two drives instead of one and when he goes to install, it may have issues.

How can I speed up my iMac?

Episode 1497

Jody from Los Angeles, CA
Apple iMac

Jody has an old iMac with a 2.66GHz dual core processor. Leo says that's still a useful computer, even with its age. Jody says Lightroom stalls on it. Leo says that's more the fault of Lightroom. But a new iMac would also give him a larger screen and far more accurate color depiction. A new iMac will still have its hands full with Lightroom because its just a pig with memory resources. It's poorly written for today's modern platforms. Here's what to try before Jody buys a new iMac: Install a Solid State Drive (SSD). That will speed up the performance dramatically.

Does the EcoTank printer have issues with ink drying out?

Episode 1496

Jose from Modesto, CA
Epson WorkForce ET-4750 EcoTank Printer

Jose bought an Epson EcoTank printer and wants to know if it has the same problem of the ink drying out and being unusable. Leo says that's a common problem with inkjet printers. Epson says that they have put a new coating on the print heads to prevent the ink from drying out. So it's not supposed to. If he only prints a few times a week, then Leo says a laser printer is a better option.

(Disclaimer: Epson is a sponsor)