Laptop or desktop computers and any components within.
Apple has finally acknowledged the ongoing issues that MacBook and MacBook Pro users have been having with sticky keys on their butterfly keyboard design. Faced with three separate class action lawsuits, Apple will fix or replace the keyboards on 2015-2017 laptops for free. And if you've already paid for the repair, Leo says that Apple will give you a full refund. Leo also says there comes a time when you just have to admit the problem, fix it, and move on, and about half of MacBook and MacBook Pro users are experiencing the problem, so Apple should redesign it.
Ben bought an IOGear KeyShair KVM switcher. KVM stands for Keyboard, Video and Mouse, and is great for switching between two devices. This one is a dongle that plugs into the computer and uses Bluetooth to connect to mobile devices as well. The problem is that he can't see the mouse cursor in Windows 10, even though it's there. It's puzzling.
Kurt says his HP Deskjet disconnects from the internet and he has to turn it off and back on to wake it up. Leo says there's an ECO mode that conserves power in the settings. Disable that. Also, assign a specific IP address and reserve that in your router. Then you'll have a static IP address that will keep it woke up.
John heard about Sprint's free for a year deal. Is it legit? Leo says it is, but the devil is in the details. He'll have to pay taxes on it. He'll have to pay $12.99 up front, and he'll have to bring his own phone. He can read more about it here.
Here are two gadgets. One that Dickie D loves, and one he hates:
Marshall has a friend who needs to reinstall Windows 10. Leo says to download the Microsoft Media Installer and install it on a thumb drive. That will then enable him to install the OS from USB. Marshall says he's having trouble because it can't see his hard drive. Leo says that it sounds like it's a hybrid drive and Marshall may need to update his drivers in order to install. Leo says that Intel's 32GB SSDs were hybrid drives paired with a spinning hard drive. It's not a good solution at all. The OS is going to see two drives instead of one and when he goes to install, it may have issues.
Jody has an old iMac with a 2.66GHz dual core processor. Leo says that's still a useful computer, even with its age. Jody says Lightroom stalls on it. Leo says that's more the fault of Lightroom. But a new iMac would also give him a larger screen and far more accurate color depiction. A new iMac will still have its hands full with Lightroom because its just a pig with memory resources. It's poorly written for today's modern platforms. Here's what to try before Jody buys a new iMac: Install a Solid State Drive (SSD). That will speed up the performance dramatically.
Jeff streams gameplay videos on Twitch, but he can't get viewers to get advertising. Leo says that Let's Play videos are all the rage these days and he'll have to have a hook to get viewers to stick around. Promoting outside of Twitch would also help. Social media could benefit him, too.
Jose bought an Epson EcoTank printer and wants to know if it has the same problem of the ink drying out and being unusable. Leo says that's a common problem with inkjet printers. Epson says that they have put a new coating on the print heads to prevent the ink from drying out. So it's not supposed to. If he only prints a few times a week, then Leo says a laser printer is a better option.
(Disclaimer: Epson is a sponsor)