Laptop or desktop computers and any components within.

Did Windows 10 crash my hard drive?

Brian from Fountain Valley, CA

Episode 1226

Brian upgraded to Windows 10 and it's been running great. But when he did the factory reset to get rid of Windows 7 and hit restore, his hard drive crashed. Leo says that the way the hard drive crashed, he could still have the restore partition there. If not, the Windows 10 upgrade is married to his computer. The good news is, that will mean he can restore it directly from Microsoft when he puts in a new hard drive.

Should I buy an iPad Pro?

Episode 1226

Chris from Florida City
iPad Pro

Chris says that financing on the iPad Pro is confusing. Should he just buy it outright or finance it? Leo says that financing on the iPad is far different on the iPad Pro because Apple isn't competing with carriers. But it usually costs more with interest. Apple has sweetened the pot with the iPhone, bringing the interest down to almost nothing. It's still better than buying it on a credit card. Leo advises waiting to see what the financing options are when it comes out. By then, Apple should make their terms and conditions more clear.

Why won't my computer boot up?

Gail from Huntington Beach, CA

Episode 1226

Gail would like to listen to Leo's show live on her phone. How does she do that? Leo says it may be easier to just listen to it from the website directly. She can use the TWIT App in the Google Play store. Leo uses the one by FConn. Leo is having an official TWiT app made, so that'll be coming up soon. TuneIn is a great app for it, as is iHeartRadio.

Why is my external hard drive locked?

Art from Baja, Mexico

Episode 1225

Art has a 3TB hard drive that he uses as a backup, but now he doesn't have access rights to the hard drive. Leo says that can happen if he moved from one Windows installation to another. What it sounds like is that Windows locked it because it thinks it's owned by a different account. Microsoft has a tech note on how to gain possession of files through an Administrator account. But if he's using a slide out hard drive, it can get locked, and that's a serious problem.

What should I get for my next Windows laptop?

Episode 1225

Dave from Temecula, CA
Dell Chromebook

Dave has been holding out for Windows 10 because he thought Windows 8 was terrible and didn't upgrade to it. Leo says that Dave's instinct was spot on. But Windows 10 is lightyears ahead, and in fact, you could call it Microsoft's apology for Windows 8. Windows 10 is very similar to Windows 7 in feel. However, the world has changed, and a general purpose device is no longer the way we compute. They're a security issue as well as being overly complicated and unreliable. This is why tablets and smartphones have taken off.

Can I still get a laptop with an optical drive?

Mary from Newport Beach, CA

Episode 1224

Mary would like to get a laptop that has the capability to burn a CD. Do they make them anymore? Leo says that she's probably not going to get an ultrabook for it. She will probably have to get an external drive that plugs in via USB. She could buy a larger laptop, a desktop replacement to do it, but they're heavy. She's not going to use that drive very often, so why not just buy a lighter, thinner laptop and buy an external optical drive for when she needs it? Leo also advises considering a Chromebook.

Why doesn't my printer print in color anymore?

Episode 1224

Jim from North Hollywood, CA
HP Officejet 6700

Jim has an HP OfficeJet 6700 printer and he's having trouble printing in color now that he's upgraded to Yosemite. Leo says that HP probably has an updated driver for it. He should click on the drivers button at HP.com and it'll give him the drivers for his OS X version. He should just be sure he gets the driver that's compatible with OS X Yosemite. It's up to the manufacturers, especially with older hardware, to update the drivers and sometimes a software update will simply break connectivity.