Hardware

How can I get Dell to replace my hard drive?

Vicki from Rialto, CA

Episode 1346

Vickie's daughter had a computer and the hard drive died a month after the warranty expired. What can she do? Leo says to write Michael Dell and ask for him to address it. Leo says that the hard drive for it is under $100 and it could be replaced depending on its design. She should find out what it would cost to have them install it.

The chatroom says that the Geek Squad at Best Buy will charge $50 to install it. She doesn't have the Windows 10 disc, though. Leo says she can download it from Microsoft since that computer has already been authorized to use Windows 10.

Why won't my TV remote work anymore?

Episode 1346

Hutch from Irvine, CA
Peel Remote

Hutch has a really old TV and he's hooked up an antenna to it with a digital tuner. He's tried connecting his phone to it with the Peel remote system because it has a remote app, but now all he gets is snow. Leo says that it worked once and it sounds like it's forgotten what the remote code is. It could have changed the source or that it sent a code that won't allow him to access TV channels. Leo says the problem is in the setup.

Why is my computer running so slow when it's booting up?

Sue from San Diego, CA

Episode 1346

Sue got a new Alienware computer that has been maxed out in memory. She uses it for CAD. She transferred all her data and settings with Laplink PC Mover. Leo says that is an ancient way to do it. Sue says now it has something called Commodo Internet Security on it now. Leo says that is a horrible program and she should get rid of it immediately. BleepingComputer.com has instructions on how to do that.

How can I get internet on my RV?

Episode 1346

Ron from South Dakota
KarmaGo

Ron has an RV and wants to know how to get satellite internet for it. Leo says he can get a disk that fits on his RV, but it's not the greatest and he'll always have to reposition it. Leo says that 4G/LTE is a better option. Every carriers sell MiFi cards that will enable him to connect up to 5 devices to it and have access to the internet.

Another option is the KarmaGo. It's pay as you go and Leo uses it when he travels. It's about $10 a GB. Ron should also check with his carrier.

What computer should I give my grandson?

Episode 1346

Paul from San Diego, CA
Piper Computer Kit

Paul is looking to buy a PC for his grandson who needs it for school and who's into Minecraft. Can a Chromebook work for that? Leo says that a Chromebook is great for students, and he can use many apps online. But since he needs to use specific applications and is into gaming, he'll need a PC. Leo likes Dell and Lenovo. Getting one with a touch screen is a good idea, but that's going to get pricey. Black Friday sales are still going on, though. Acer is a good low cost, high quality laptop. He should Avoid HP.

White House Releases Augmented Reality App

Episode 1346

1600 app

The White House has released an augmented reality app. The app called "1600" allows anyone with a smartphone or tablet and a $1 bill to take a tour of 1600 Pennsylvania Avenue. Leo believes it's far more useful than virtual reality.

Microsoft is the first to leverage augmented reality with HoloLens. It's currently $3,000, but that should get cheaper soon. Leo says he wouldn't be surprised to see if plummet in price by next year.

Dick DeBartolo, The Giz Wiz

Episode 1345

Dick DeBartolo

This week's gadget is a 2017 CES Innovation Awards Honoree, the MSI VR One wearable gaming computer. It's the world’s thinnest and lightest VR backpack PC. The VR backpack PC weighs only 7.5 lbs. Powered by a unique cooling system to prolong gaming sessions, it comes with swappable batteries, eliminates cables and cords, and is now available to deliver a truly wireless VR experience.

What should I get for my first computer?

Episode 1345

Shirley from North Hollywood, CA
Apple iPad Pro

Shirley is retired and is looking for a computer. Leo says that a Chromebook is probably the best option for Shirley, and she'll need an internet connection. Shirley could also get a Chromebook with LTE.

Another option is a tablet like an iPad or Samsung Galaxy Tab. She shouldn't get a cheap one, though. Leo advises getting one with LTE so that she doesn't have to rely on Wi-Fi. T-Mobile is a good option. Leo also advises a deal of $25 with unlimited data from them when she buys the tablet up front. That's a good deal.