Best backup practices and recovering lost data.
Backup and Recovery
Anna has a mobile phone and she's having issues with missing text messages. She's been told a reset will help. Leo says it could and it's not all that bad to do once in awhile. She should just make sure she's backed up all of her images, videos, and music before she does. Apps will just reinstall.
Anna should go into settings, and look for "Backup and Reset." This will backup her settings and apps. Then she can do a factory reset once she logs back into Google. It'll install everything and she'll be back up and running.
Barry uses a Chromebook to transfer his images to an external hard drive, but now he can't open it in Windows. Leo says that issue may be that the Chromebook formatted the hard drive in a format that Windows doesn't recognize. It's likely formatted in a Linux format, like EXT 2 or 3. Barry can get an extension to Windows that will be able to translate it. Check out Ext2FsD.
Lisa has a few hundred pictures on her iPhone. What can she do to prevent running out of space? Leo says that chances are, she has plenty of room right now. But what if she loses her phone? That's why Apple has iCloud. Lisa can turn on and enable iCloud and it will backup the images via Wi-Fi. She'll only get 5GB of storage for free, but an additional 50 GB is only about $20 a year.
Scott is about to go on vacation to Australia and he wants to know how iCloud works with the images on his iPad. Leo says that he can turn on iCloud Photo Library in his phone and it will upload his images when connected to Wi-Fi to save space on his phone. Can he upload from his Nikon with his iPad? Leo says he can shoot raw, but it may not go up to the cloud. They will upload high quality JPEGs. But Scott should be wary, because Nikon also adds a lower quality JPEG that it loads to the LCD for review. In many cases, the lower quality image will get copied instead.
Leo says it's not likely. Backup programs mostly just backup data files. There are some viruses that can be attached to a sound or image file, but it can only bite him if there's a flaw in whatever he's using to play or read it. As long as he keeps the software and OS up to date, he'll be protected. Backing up a virus rarely happens, if ever, anymore.
Claudia is finding that half of her photos have disappeared in Apple Photos. She's taken her computer into the Apple store and talked to a genius but they have no answer, except that she has a second library. But the photos aren't there either. Leo says that the second library is the old iPhotos library. But that doesn't answer why her photos have vanished. They've also disappeared from her backup. Apple wants to wipe her drive and start over. Leo says it's common for tech support to want to wipe and go back to the original install. But the problem is, she'll lose her data.
David has an external 2TB Seagate Baracuda hard drive and he hasn't been able to transfer the data from it, because it's damaged. Can he roll his own data recovery or does he have to pay for it to be recovered? Leo says that there are several levels of data recovery. Level 1 is a soft error -- a data error caused by a bad block. It's easily fixable with a good utility. Level 2, on the other hand, is a physical issue. This could be a scratched drive, a bent lever, etc. If he has a level 2 error, he's going to pay ten times the amount to repair it -- often in the thousands.
Mendota wants an alternative to Time Machine for backing up his computer. Leo says he's not a fan of Time Machine. He recommends SuperDuper because it can be bootable. Time Machine is a dumbed down, simpler backup solution "for the rest of us." But that ease of use is more dangerous because it's too easy to assume you've backed everything up and can restore it.
Steve has backed up his photos to his computer, but iTunes won't recognize his phone in Windows. His Mac works fine, though. Leo says that his iCloud sync may be on and he's run out of space. Leo has heard many "tales of woe" pertaining to Apple photos and the sync feature.
Tom recently upgraded to Windows 10 and he's really happy with it. Now he's turning his attention to his Mac. It started notifying him that he's losing disc space, but when he went to check the storage space on his computer, it has a huge folder labeled "Backup." Leo says it sounds like OS X is backing up his data to his local hard drive. Tom should just go into the System Preference pane and disable Time Machine. Leo recommends SuperDuper instead.