Best backup practices and recovering lost data.
Backup and Recovery
Angelo bought a Toshiba Laptop with Office 365 and One Drive backup in 2013. When he started to back it up to the cloud, he bought a second computer and now he's lost a lot of data because files were removed when syncing to the secondary computer. So it's deleting files off his original computer. Microsoft doesn't know what to do about it. Leo says that's a good reason to have more than one backup. One Drive is not a backup. It's a file sync system that matches two folders, or two hard drives to make them equal. That means syncing deletes as well as copying files.
Sak is using an old Acer computer as a backup drive for his data. Will there be a point where it will die? Leo says yes. It always will sooner or later with age. The older the computer is, the more likely it will fail. He really won't want to rely on a single backup source. He needs two, preferably three. He should grab an external hard drive and copy all that data onto it. Then bring that off site.
Louie is thinking about getting the Motorola Moto Z Play. Leo says that it's an interesting concept where Motorola will be adding new features and modules over the next few years including upgraded speakers, better cameras, etc. It's a cool phone. The built-in camera isn't all that great, but it has a lot of promise.
Dave wants to know if his old RAID hard drives can be read by his computer. Leo says it depends. If mirrored, maybe. They're identical. But maybe not. He shouldn't make any assumptions. Dave should copy the data off it and then he can take each of them and put them in their own enclosed drives, or use a new array like Synology. Synology also does a disk check periodically to keep it healthy. When he puts them in, they'll check the hard drives as they are building the raid.
Scott got bit by ransomware on all his work computers. Since the data is backed up, the course of action is to wipe the drives, reinstall the OS, and restore from the backup. Always keep yourself backed up and updated to prevent things like this from happening.
Here's what you can do to protect yourself:
1. Keep all software and OS updated on your machine.
2. Run as a limited user. NEVER an Admin.
3. Do not click on links from strangers. Do not accept unexpected attachments.
Vince wants to do digital music recording through GarageBand on his iMac. But he wants to know if he can do it with Carbonite backing up in the background. Leo says that music files can be quite big and if he doesn't have a lot of upstream bandwidth, it could take awhile to upload it. Carbonite will only use half his upload bandwidth, though. So there are some files that Carbonite is not ideal for.
(Disclaimer: Carbonite is a sponsor)
Terri's computer is crashing multiple times and trying to reboot. Leo says it could be a myriad of issues including a flakey hard drive. That's the most likely culprit. It could also be a bad memory chip that is corrupted and causing it to load and stall. Maybe the stick has worked its way lose.
The problem is, if she brings it in, it'll get wiped and sometimes they can make it worse. She can try and run a recovery with Windows. She can also download Windows 10, put it on a USB key, and then select "Repair" when she runs the recovery. Then backup her data immediately.
Scott has a Samsung Galaxy S6 and he's deleted some text messages on Verizon and then tried to recover them, but they haven't showed up yet. Leo says that Verizon keeps copies of his text messages, so if anyone has them, they do.
Richard got bit by ransomware. He got an email from FedEx saying they couldn't deliver a package and then when he clicked a link, 10 minutes later he got a message saying all his files had been encrypted. They wanted Bitcoin or his data would be lost.