Best backup practices and recovering lost data.
Backup and Recovery
Will also wants to know what backup app would be good for an Android phone that isn't rooted. Leo suggests Helium App Sync and Backup from Clockwork Mod. He can get it free from the Google Play store.
Scott had the same issue and it turned out to be the battery that was causing the issue. Swapping out batteries may solve it.
George is wondering what he should make sure to have backed up, in case he ends up with something like CryptoLocker. Leo says that he should only backup his data. He shouldn't worry about programs. He should just back up his files, photos and videos.
Micheline keeps getting Microsoft's message saying that she's not backing up her hard drive, even though she has Carbonite. Leo says that's because Windows doesn't understand Carbonite, so she can go into the security settings of Windows by clicking on the flag in the system tray, and disable the warning.
Tony is having issues backing up with Super Duper with his iMac. He keeps getting permissions errors. Leo says that for some reason, some drives can become read only out of nowhere. So he will have to change it back. Tony says when he schedules a backup, even though it's locked, he gets the same error. Leo says the issue may be in the settings in Super Duper.
Ellen's son is a gamer and he's run into an issue with Internet explorer. Leo says at 14, he probably went to somewhere he shouldn't have. Now she has to do a restore, but she has no restore points. Leo says that's a common thing that hackers will do. They erase all restore points to prevent you from doing just that. Leo says that if she has a backup on a separate hard drive, then she could restore from that. She tried and got a blank screen, though. Leo says that the bad guy could've gotten access to that hard drive as well, but he says it could also just be a failed restore.
Paul's computer is running Carbonite and after a power outage the D drive of his computer can't be recognized and it won't backup. Leo says that Carbonite doesn't backup a second drive by default. So he'll have to go into the settings to enable it. The drive does spin up, but it just can't be recognized. Leo says that software can recover the data, but it could be that the board got fried. Fortunately, Paul had a guy that did just that and they've been able to read some of the data. Drivesavers can recover all the data, but it isn't cheap.
John has a Windows 7 PC and is worried that if he gets bit by CryptoLocker, he will lose his backups. Leo says that Carbonite has "versioning" which means it backs up different versions of his data. If his current copy is affected, he can always delete his data and restore from Carbonite. It's not a substitute for protection and behavior, but it's a good last line of defense. If he gets the virus, it's important to also wipe the hard drive, reinstall Windows, and run updates.
Dave is using Western Digital's backup software with his WD External drive. How can he be sure he's backing up all his data? Leo says that he can't since WD uses a protocol that backs up all files into one big master file (or what Leo calls a big ball of stuff).
Sandy has a 2008 iMac, running OS X Lion, and it's running really slow. Leo says it's likely that due to its age. One year to a computer is like 15 years in people time. Leo recommends upgrading to the new OS X Mavericks, but don't install Mavericks just yet, save it to a bootable USB Key.
Brian was running backup with Carbonite and his hard drive crashed during the backup. Leo says that's bad luck and is likely a coincidence. Fortunately, Brian had a local backup. Leo says that a good backup strategy is what is known as a 3-2-1 backup. Three copies on two different formats, with one being off-site. Backing up and then deleting the original is not a backup. Redundancy is the key.