Backup and Recovery

Best backup practices and recovering lost data.

How can I move data from one computer to the next?

Saba from California

Episode 1220

Saba is selling a product online and she wants to update her website with new images and videos. But she's having trouble doing it. How can she transfer pictures and videos from a computer that doesn't work to another? Leo says that making sure she has backups, especially online, makes it much easier. Leo says one way is to upload videos to YouTube and link to them.

How easy is it to migrate data from the old iPhone 6 to the iPhone 6s Plus?

Episode 1219

Neil from Phoenix, AZ
Apple iPhone 6s and 6s Plus

Neil ordered the iPhone 6s Plus and will get it in two weeks. Leo says Neil's lucky because there's a month delay now in getting it. He wants to know how to easily migrate his user settings and data over from his current iPhone 6 Plus. Leo says that that when Neil restores from his iCloud backup, everything will be copied, and it will download the latest versions of the apps from the Apple store. It's relatively straight forward and easy.

How can I backup my iPad?

Josie from New Mexico

Episode 1216

Josie wants to know how she can backup her iPad. Leo says that the easiest way is to back it up using iTunes on her home computer. She can also back it up to iCloud, but she'll only get 5GB free on iCloud, so she'd have to pay for more. The good news is that she can back it up anywhere, and iCloud Drive isn't that expensive. Another option is OneDrive. If she has a subscription to Microsoft Office, she can get unlimited storage to OneDrive. But that won't backup everything. Only Apple can do that.

How can I make recovery disks for Windows 10?

Larry from Petaluma, CA

Episode 1213

Larry has a new Dell desktop with Windows 10. He wants to know how to create a recovery backup. It fails every time when he writes it to USB. He asked Dell, but they say they can't because they don't have recovery disks yet.

Leo says it could be as easy as a bad or unsupported thumb drive. He should try a different thumb drive. If that doesn't work, a third party utility like the EaseUS Windows 10 Migration Utility will do the job.

What can I do if my Windows 10 install fails?

Rob from Vacaville, CA

Episode 1211

Rob got an invitation to upgrade to Windows 10, it died right in the middle of the upgrade, and now he can't do anything. He tried to revert to Windows 7 but it won't work. He's heard that his RAID may be the culprit. Leo says if he can boot to his Windows 7 DVD, he should be able to format and reinstall. Leo believes that Rob's RAID array or his hard drive has likely failed. So he may have to rebuild everything.

How can I recover images and videos from a broken Droid Turbo?

Episode 1211

Victor from Camarillo, CA
Droid Turbo

Victor bought a Droid Turbo and took a lot of pictures and videos of a graduation ceremony. But after a couple days, Victor wasn't able to get the phone to turn on. Only half of his photos and videos got up to the cloud. How can he get the rest off the phone?

Leo says that DriveSavers can do it, but it won't be cheap. It also depends on the failure. If the OS failed, then the data should still be there.