Backup and Recovery

Best backup practices and recovering lost data.

How can I upgrade my RAID?

Episode 960

Robert from Maui, Hawaii
Intel SSD

Robert has two 300GB Western Digital raptor drives in a RAID 0 configuration (which Leo calls "scary RAID" because when if one drive dies, everything is lost). He's upgrading to Intel drives, but the software doesn't recognize the RAID. Leo says it should. RAID is something that's configured in BIOS. Leo says if it's not working, then don't use Intel's software, just do a simple copy of the data.

What's the best backup option for multiple copies of the same file?

Episode 959

Paul from San Diego, CA
Microsoft Windows Shadow Copy

Paul is looking for software to allow him to backup each version of what he's working on. Leo says that's called "versioning." Windows 7 has versioning, called "Shadow Copy." He can enable it in his settings, inside System Properties Control Panel. He should look for a System Protection Tab, and enable Shadow Copy. It'll copy to a portion to the local hard drive that he can then backup.

There are several third party programs that can also accomplish this:

  • Fileback
  • This is $55, but has a free trial.

How can I fix a drive that's become 'read-only'?

Episode 957

Louis from Hollywood, CA
Mac Disk Utility

Leo advises making a copy of the data and then running the Mac Disc Utility to repair it. Drives can go into read only mode for a variety of reasons, but it can be repaired. If he wants to get a complete copy of the data off of it, then it's just easier at that point to format it (HFS+) and start over. It may also indicate a physical problem with the drive controller. Job one is to get that data off, though!

How can I backup large video files?

Episode 957

Melissa from California
Western Digital My Passport

Melissa's son is trying to upload videos with her iMac, but she's having issues now with drive space. She has a 1TB hard drive backup and the iMac says there's too many items in the "startup disc." Leo says that's the internal drive, and it's full. Leo says Junior is not taking the videos off after uploading them. There are programs that would let her look at the drive graphically to see what can be removed. Anything over a 1GB in size should be moved over to the external drive and removed.

How do I reinstall Windows?

Episode 954

Paul from Redondo Beach, CA
Microsoft Windows Vista

Paul has taken on the task of repairing his sister's computer, which has had registry errors. He tried reinstalling Windows, but may have messed it up.

Leo suggests backing up the data, wiping the entire drive and then reinstalling Windows. He should watch carefully during the install process, and at one point he'll have a chance to re-partition the drive. He'll want to delete all existing partitions so there's one C drive. Format it NTFS and install Windows on it.

How can I get my laptop to recognize a hard drive?

Episode 954

Naomi from Denver, CO
Western Digital Hard Drive

Naomi has put a hard drive into her laptop and the laptop won't recognize it. Leo says that if the hard drive can't be seen in her laptop, or another computer, there's a very good chance it's dead. Naomi says the drive spins up, though. Leo says that's a good thing, maybe running SpinRite would fix it. But if the computer doesn't see it at all, SpinRite won't help. Time to take it to a pro, but there's a good chance it's just a dead drive.