Best backup practices and recovering lost data.
Backup and Recovery
Deborah wants to know how she can backup her messages from the iPhone so she can free up her memory. Leo says if she just wants a copy of the data, she can extract it to her computer, but she can't really respond from that. Here are some applications that can save her text messages to her computer:
Gary backed up some data and the deleted the original. But now Carbonite has deleted them as well. Leo says it's not a smart thing to delete his original because that makes the backup the only copy! He needs to have at least two or three copies of a file for it to be properly backed up. With Carbonite's versioning software, if it sees he's deleted an original, after 30 days it'll just delete it assuming he didn't want it anymore. Always have at least 3 copies, from two formats, one off site. That's the best way to do it.
Bob has an iOmega portable hard drive that's starting to die and it's got all of his backups on it. He's trying to transfer the data, but his computer keeps losing the connection. Part of the problem could be that it's only drawing power from the USB port. It may not be getting enough power from the computer. So he should try a powered USB hub. He should also try another computer, like a desktop computer. If that works, then the laptop's power port, or the interface itself, is the issue.
Roger was moving his laptop and it fell over. Leo says that if the laptop didn't fall from such a high height, it's unlikely that he physically damaged the hard drive. More likely, the data was spewn across the drive when it rapidly disconnected, leaving it unable to boot. But that could be fixed. If something jarred loose like the circuit board, then there could be hardware damage. Getting the data off it could be expensive -- it could be thousands of dollars.
Todd has always backed up his documents to a flash drive, but since it has failed, he's starting think there has to be a smarter way to do it. He was thinking of putting them on Google Docs. Leo says it's a good solution that's free, but it can be limited. Leo likes Microsoft's Office 365 since it's cloud based, yet documents can still be stored locally.
Win bought a refurbished computer from Lenovo and it doesn't come with recovery discs. Leo says that he'll have to make them. But Lenovo says that he can't do that and that he has to buy them directly from Lenovo. Leo says that's odd. It's because Microsoft pushes hardware manufacturers to sell PCs without discs because they're afraid of piracy. If he Googles "create Lenovo recovery disc," and if he has ThinkVantage, he should be able to do this.
Gary put Windows 7 on an old XP machine. Leo says it was designed to upgrade from XP, so that should be just fine. He tried to alter the partition and now he doesn't have access to his photos. Leo says ideally, Gary should've backed up the photos first to an external drive. But once he repartitioned the hard drive, all the data was erased. There are two kinds of portioning: destructive and non-destructive. It sounds like Gary used the Windows partition utility which is destructive, and the photos have been erased. That's why backing up is so crucial.
Jay has an iPhone 5s and his new Mac doesn't recognize any photos from before he bought the 5S. Leo says that there are plenty of alternatives including Google+, Microsoft One Drive, DropBox (only 2GB), and Flickr. There's a ton of options and some are free.
Steve has Google Drive but he doesn't think it's organized very well for backup. Leo says it's not ideal as a backup solution. It's more of a temporary repository. Steve is having problems syncing to it, because it just keeps creating multiple copies. Leo says he could turn on Versioning in Google Docs, so that may help.