Backup and Recovery

Best backup practices and recovering lost data.

How can I save text messages from an old Windows Phone?

Episode 1390

Todd from Detroit, MI
Transfer My Data for Windows Phone

Todd needs an app that will allow him to backup text messages from his girlfriend's old Windows phone. Leo says that there's an app in the Windows Phone Store called Transfer My Data that will allow her to export those messages to the SD card slot on the phone. There's also an app called Message Backup. Then she can import them to an Android phone using apps in the Google Play Store.

How can I save the Windows 10 update installer to a thumb drive?

Episode 1390

Ron from Charlotte, NC
USB Thumb Drive

Ron wants to know how he can create an install disk for Windows 10 on a USB thumb drive. Leo says he can use the Windows 10 Media Creation Tool to do it. He should choose the pro option. Ron should remember that Windows 10 is assigned to his computer now, so he will only be able to use it on that particular computer and not another. Windows 10 is linked to his specific rig.

Another option is to create an image of his hard drive. That's like a snapshot of what the hard drive looks like, and then he can restore it immediately and have it just the way he had it.

How can I backup using DropBox?

Episode 1386

Scott from Los Angeles, CA
Dropbox

Scott has been using Dropbox as a backup, but he's realized that Dropbox doesn't remove the files from his computer. Leo says that's because Dropbox syncs to the computer. He could delete the files, but sync will then delete them from Dropbox as well. Scott would have to backup to Dropbox and then remember to turn off the Sync feature. Then before he turns sync back on, he'd have to copy those files to another backup source, otherwise it'll sync deletions.

Did malware break my laptop?

Episode 1383

Janet from Santa Monica, CA
Apple MacBook Air

Janet has a 2014 MacBook Air and she's got malware. Leo says it's very rare to get malware on the mac, so it's unlikely. Janet is getting redirected to other sites. That's a browser hijack, not a virus. It's malware, but it's browser level malware. The laptop has also died as a result. Leo says that hardware can die, especially a laptop that's being carried around. A MacBook Air may be more prone because it's so thin. It could also just be a bad logic board or diode on it. It's not related to the malware/browser hijack issue, though. It doesn't work that way.

How can I get the data off a Zip disk?

Episode 1379

Debbie from Calabasas, CA
Zip Disk

Christine has some old photos she wants to get off of old Zip disks. What can she do? Leo says that she can get an adapter that will allow her to plug a Zip drive into her computer. Or she can get a service to do it. She'll need to be careful because old Zip drives can actually damage the disks themselves. That's why it's wiser to have it done professionally. It's not that expensive. Another option is to just rescan the originals.