Backup and Recovery

Best backup practices and recovering lost data.

How can I recover data from my phone's SD card?

Episode 1125

Paul from San Bernadino, CA
SD Card

Paul has an LG G3, took his memory card out, put it on another phone, and now it won't mount. Leo says it's probably a format that isn't read because the other phone is older. Now he can't get the data because the older phone damaged the card. Leo says that he can get a program that can read it called Recuva which is free. That should be able to get the data off. PC Inspector will also do it.

How can I reinstall Windows?

Stephanie from Los Angeles, CA

Episode 1124

Stephanie bought a Samsung Windows 7 notebook and it's been a disasterous affair. She wishes she had bought a Mac. Leo says that Apple has a much better way to teach users how to use computers with their One to One teaching. She tried to get tech support with a phone number given to her from friends who used remote desktop and now she got infected. Can she wipe it and start over? Leo says sure, if she has a system recovery disc that came with the computer. She should get her data off first, then wipe the drive and reinstall Windows. And she should make sure she updates it completely.

Why does my Time Capsule keep resetting?

Episode 1123

Tamara from California
AirPort Time Capsule

Tamara has an Apple Time Capsule and every few weeks it requires her to start over again with a new backup. Leo says it's possible that the hard drive inside of the Time Capsule is faulty or failing. Fortunately, she has a secondary backup via iCloud Backup. Leo says that's good news. So she doesn't have to worry about the data on the Time Capsule. Should she just demand Apple give her a new one? Leo says that it may not be a bad device, actually. It could be a network issue. But Leo says to bring it into Apple and talk to a Genius.

Can I make a bootable image of my current installation of Mavericks on a USB key?

Episode 1114

Dennis from Montgomery, AL
USB key

Dennis installed the OS X Yosemite beta on a separate hard drive, which has been working great. Now he wants to make a bootable image of his current Mavericks installation to a USB key. Leo says OS X has a boot manager built in, so he can hold down the option key while booting up and choose which operating system he wants to start up in.

What's the best way to backup images to a DVD?

Episode 1113

Rick from Santa Barbara, CA
DVD

Sam has a ton of pictures and he wants to know how to back them up across multiple DVDs. Leo says that burn programs like Roxio DVD creator can do this automatically. It's great for doing them all at once.

Leo says a better and more affordable way to go is just to back them up on a 2TB hard drive or thumb drive. Then Rick won't have to worry about reburning them later.

How can I read the hard drive from an old iPod?

Episode 1111

Bruce from Bethlehem, PA
Apple iPod

Bruce has an 80GB iPod classic. The iPod died and he's pulled the drive out of it and put it in a drive adapter for minidrives. He plugged it into his USB port to try and get the music off it. Leo says that if he can see the drive, he should be able to get to it. But Bruce says that while it's in the drive manager, it says "no volume found."