Chris wants to know if he really needs Webroot and Windows Defender. Leo says he doesn't need Webroot at all, and it's likely they paid the computer company to put it on. He should free to uninstall it. Windows Defender will do a great job and it comes free with Windows 10.
Gary wants to buy a PC for video editing. How much should he spend? Leo says that just about any PC can do video editing. The money comes from how much performance he'll want. Leo uses a Dell Precision Workstation with Xeon processors that scream. So they are very powerful and expensive. An iMac would be more than adequate, though, to capture and edit home movies. A MacBook Pro would also work.
Josh built his own computer, but when he turns it on, sometimes it stalls on the POST (Power On Self Test). Leo says that it could be a cold solder connection, which needs to heat up a bit before the connection is made and the motherboard boots up. But that is rare these days. It could also be a flakey power supply. Another thing to check is if the RAM is properly seated.
Leo thinks the most likely cause is that the BIOS is corrupt. He should try and refresh it. If that doesn't work, he can try and reinstall the BIOS firmware. It could also be physically damaged, though.
Steve's Windows 10 machine won't update beyond 1803. Leo says that Microsoft pulled 1809 because of some bugs. It will be fixed and available again soon, though. Feature updates aren't critical — it's just the security updates that are important. But if it's preventing him from getting security updates, then it could mean the update is blocked and he'll have to clear 1803 in order to get back to updating. Microsoft has a troubleshooter for blocked updates, and Leo recommends running it.
One of the ways you can easily protect yourself against malware and viruses is by running as a "Standard" or "Limited" user in Windows. When you run as administrator, programs can easily get full access to your system, including those that might be installed without your knowledge. But when you run as a standard user, you may run into an issue where a program won't run because it requires more permissions. An example of software that would require additional permissions would be a screen recording program. When this happens, you can elect to run that individual program as administrator.
Joseph has the Windows 1809 update and he did a clean install when doing it. He's had no problems. He wants to know if he can get Windows from a third party with an HeiDoc ISO downloader. Leo says that's a bad idea. Microsoft offers its own ISO download through the Media Creation Tool. That's really the safest way to get it.
Lee loves to buy refurbished computers and install Linux dual booted with Windows 10 on them. Is there a version that looks like Mac? Leo says he usually recommends Elementary OS, but there's another one called ELive. Lee should check out DistroWatch.org. There's hundreds of versions of Linux there that he can check out.
Thomas was running into problems with Windows Defender blocking Camtasia and OBS from saving files. Leo thought that if he had been running as a limited or standard user, that he simply wouldn't have the permissions for that, but he's running as administrator. Leo says this does seem suspicious. Thomas should set up a shortcut for Camtasia and OBS to run as administrator. When you right click on an application, one of the options that comes up is "run as administrator." It may be that those apps need more permissions.
Dan is having issues networking multiple computers running different versions of Windows. Leo says that Dan may be having issues with HDCP. He should name each machine, and he should try it without his Windows XP machine.
After numerous complaints that users were having all their files deleted during upgrading, Microsoft has pulled their Fall 1809 Windows 10 update and recommends to users who have lost files to use Recuva to get them back (but only in some cases). This is a similar issue that plagued their 1803 update last Spring. Another issue is that your profile may get deleted as well! So it's really serious issue and Microsoft was wise to pull it back. But it's baffling that since millions are part of the Windows 10 beta test, how this could happen without Microsoft seeing it coming.