Todd has a Dell laptop running Windows 8. He recently upgraded to Windows 10 and now he's having issues with the laptop crashing and he can't restore it. It won't even do a factory reset. Dell also no longer has Windows 8 discs that he can restore the OS from. Rich says that getting a clean install of Windows is the most important thing. He recommends getting a Windows 10 disc, like downloading the media creation tool and using that from a friend's computer. Then install that. He could also buy Windows 8 on eBay. It's also best to format his hard drive first.
Gary got Windows 10 and didn't like it, so he downgraded to Windows 8.1. If he buys another computer, can he use the image ID of Windows 8 on it? Leo says he really won't want to do that. Ultimately, he'll have to go to Windows 10 and it's pretty much the same, anyway. It sounds to Leo like Gary didn't have his Windows 10 machine properly set up and he couldn't find anything he needed. Microsoft used to have a free utility called Easy Transfer Wizard, but they've killed it and now he would have to buy one from Laplink.
Michael wants to know how he can connect an old hard drive to his new computer to get the data off it. Leo says he can get a temporary hard drive connection kit to do it. Newertech is the company that makes them. It's called the Universal Drive Adapter Kit, and costs about $45. It may be cheaper on Amazon.
Lou wants to re-partition his hard drive so he doesn't have his data sharing the same drive as his OS and programs. Leo says that with modern operating systems, it's not really necessary anymore. But it is good drive "hygiene," and he won't run the risk of wiping out his data when updating or reinstalling Windows. It's also easier to back up his data that way.
Joseph built his own gaming PC but every once in awhile it reboots itself. Leo says it could be updating itself. But it also may be that a component isn't working well when it's cold, but when it heats up, it will work just fine. So an errant solder could be the culprit. It sounds like a hardware issue. Joseph should keep in mind that when he builds his own PC, he is his own tech support. He should check out the motherboard manufacturer and see if there's a recall.
David's mother received a call from a scammer that asked for her Admin password, which she gave out. After that, they deactivated David's admin account. Leo says the computer is compromised and recommends reinstalling Windows while educating his mother about scammers and sensitive information.
David can't highlight text in Excel or Word when he's in remote desktop with his Mac to his 64-bit Windows PC. Leo says that there may be an issue with the functions in remote desktop and he can verify that by trying with another PC. The Mac isn't using any resources, it's just a window. So there's something wrong with the 64-bit Windows PC that David's trying to access. Leo says that there's possibly bad rendering going on with Windows Remote Desktop. Alternatively, install Office for the Mac.
Mike is building a new machine, using a lot of his old PC parts, but upgrading the mother board. Unfortunately, he can't reinstall Windows because the computer can't read the product key. What gives? Leo says it should install, even if it doesn't activate. That will give him 30 days to activate it. He also may want to try Rufus, another free media creation tool that will create a Windows install. Mike likely has a faulty USB key that is causing installation to have issues.
Andy is having issues with opening Word from the desktop icon in Windows. Leo says to type Windows Key plus "WORD" and see if it launches. If it does, that means his desktop icon is corrupted. Leo advises to just delete the icon and create a new shortcut. Additionally, one can pin it to the task bar and start menu.
Bruce got an old computer and he is planning to do a reinstall of Windows Vista. He's wondering if he can wipe out all the partitions, but he's worried that he won't be able to restore it if he needs to. Leo says that Windows will save restore points, but Vista didn't have a restore partition with the Windows installer on it. So he'll have to keep the disc for restoring it if the need arises. Bruce should just understand that Vista doesn't have many updates anymore, so he should be careful using it online. If he can, he should try and get a copy of Windows 7.