Windows update

Should I upgrade to the new Windows 10 Creators Update?

Episode 1412

Diane from Chicago, IL
Windows 10

Diane wants to know if she should jump into the new Windows 10 Creators Update when it's available in the fall or if she should wait. Leo says that the Creators Update has very nice features, but big service pack style updates can be problematic. Leo usually advises waiting for a few days to see if any bugs show up. She should be patient and wait until she gets the notification that the update is ready for her computer. Then defer it a few days or week and see if any problems occur. If everything seems OK, then she can go ahead and install it.

How can prevent Windows 7 from updating to Windows 10?

Episode 1381

Mark from Arcadia, CA
Windows 10 Upgrade Notification

Mark wants to keep Windows 7 on his computer. How can he stop the update? Leo says that Microsoft won't push him to update anymore. That was when he had the free update option. Now they're charging for it, so they won't push him to update unless he wants to buy it. He'll want to be sure he keeps updating Windows 7 to keep it secure, though.

How can I resume installing Windows after a power outage?

Episode 1364

Frank from Huntington Beach, CA
Windows 10 Start Menu

Frank was in the middle of upgrading to Windows 10 on his laptop when the power went out right in the middle of it. Leo says if Frank is lucky, he can roll it back. Leo says to try and start the update process over again. What Leo recommends is to try the "Repair" option in the Windows Update. He should save the Windows install onto a USB key and boot to it. Then select "Repair" when it runs.

Why can't I update Windows 10?

Episode 1364

Chuck from Neenah, WI
Windows 10 Anniversary Update

Chuck can't get the Windows Anniversary update because his old Samsung laptop may not be compatible with it. Leo says that's shocking. If his laptop has Windows 10 on it, then it should work with the Anniversary Update. Can he turn off Windows update? The problem is that he can't turn off the updates in Windows 10, he can only delay it. This is a unique case for Microsoft support.

Can I download Windows Vista update files?

Episode 1353

James from Montana
Microsoft Windows 10 Update

James has downloaded Windows Vista updates and he wants to keep them around in case he needs to update it again. Leo says Microsoft's official site is catalog.update.microsoft.com. There's also technet.microsoft.com. He should do them soon because Vista's end of life is in April. James could actually update to Windows 7 or 10 and it'll run lighter and better on that older machine, though.

Why is Windows 7 taking so long to update?

Episode 1353

Bob from Pennsylvania
Windows Update

Bob's friend has a computer who's Windows 7 update is taking forever to install. Leo says that Microsoft has patched it seven times to try and and speed it up and in 2016 they finally fixed the issue. Chances are, an update failed and that's what caused the logjam. It also could be malware that disabled the update utility without his knowledge. Leo recommends clearing all the updates and starting over.

Did Microsoft automatically update me to Windows 10?

Episode 1351

Dale from Upland, CA
Windows Update Notifier

Dale's Windows 7 laptop got automatically updated by Microsoft. Leo says that Microsoft has made Windows 10 is an automatic download, and since he had automatic updates turned on, it installed the update. Leo says that's nefarious. Leo says that the good news is he can hit the Windows Key and type "recovery." He'll have 30 days to roll it back to Windows 7 through the Windows recovery utility. Then Dale should install GWX Control Panel, which will prevent it from happening again.