Windows Media Creation tool

Why Can't I Restore my Backup?

Solid State Drive

Episode 1585

Larry from San Francisco, CA

Larry's sister had her hard drive fail. Her backup isn't responding and it seems like her hard drive may be "locked." Leo says that doesn't make sense at all. If she made an image of the drive, she should be able to blast it onto another drive pretty easily, and Acronis should handle it. And unless she was locking her drive before, there's no reason it would be locked now. So more likely, if the recovery failed, then it could have messed up her SSD because the installation didn't finish. Leo recommends getting a new copy of Windows and format and reinstall.

Why can't I create a new user account in Windows 10?

Windows 10 Start Menu

Episode 1529

Martin from Palmdale, CA

Martin is having issues creating a new user account on a used computer. Leo says to go into the account settings and look under "access work/school." There's likely a setting in there that requires a login to the domain. Leo says he should be able to remove it. He should disconnect from the server and remove that option. Then reboot. It should work.

Why can't I reinstall Windows onto my PC?

https://commons.wikimedia.org/wiki/File:Windows_10_logo.png

Episode 1420

Mike from California

Mike is building a new machine, using a lot of his old PC parts, but upgrading the mother board. Unfortunately, he can't reinstall Windows because the computer can't read the product key. What gives? Leo says it should install, even if it doesn't activate. That will give him 30 days to activate it. He also may want to try Rufus, another free media creation tool that will create a Windows install. Mike likely has a faulty USB key that is causing installation to have issues.

How can I get a hard copy of Windows 10?

Windows 10

Episode 1322

Diane from Warren, OH

Diane wants to know how she can get a hard copy of the Windows 10 update. Leo says as long as she has already upgraded, it will be good forever. Then she is entitled to install it on her computer forever. There is a tool for it called the Media Creation Tool. This will enable her to create media and Leo recommends using a USB thumb drive. Then she can install it from the thumb drive. It's something everyone needs. Does that mean she can never put a new hard drive in? Leo says no. She can replace the hard drive, video card and maybe even the motherboard.