Martin is having issues creating a new user account on a used computer. Leo says to go into the account settings and look under "access work/school." There's likely a setting in there that requires a login to the domain. Leo says he should be able to remove it. He should disconnect from the server and remove that option. Then reboot. It should work.
Windows Media Creation tool
Mike is building a new machine, using a lot of his old PC parts, but upgrading the mother board. Unfortunately, he can't reinstall Windows because the computer can't read the product key. What gives? Leo says it should install, even if it doesn't activate. That will give him 30 days to activate it. He also may want to try Rufus, another free media creation tool that will create a Windows install. Mike likely has a faulty USB key that is causing installation to have issues.
Diane wants to know how she can get a hard copy of the Windows 10 update. Leo says as long as she has already upgraded, it will be good forever. Then she is entitled to install it on her computer forever. There is a tool for it called the Media Creation Tool. This will enable her to create media and Leo recommends using a USB thumb drive. Then she can install it from the thumb drive. It's something everyone needs. Does that mean she can never put a new hard drive in? Leo says no. She can replace the hard drive, video card and maybe even the motherboard.