Steve is having trouble with Google Chrome, and Microsoft EDGE. After about 2 minutes, both apps crash. Leo says that it could have malware infecting your computer browser. But more likely there's a render driver that both browsers use which is causing the crash when you visit certain websites. Leo recommends doing a thorough scan using Windows Defender, and also run the Microsoft Malicious Software Removal Tool from the command line - Windows Key - type MRT. Leo also suspects that Java is broken.
Chris wants to know if he really needs Webroot and Windows Defender. Leo says he doesn't need Webroot at all, and it's likely they paid the computer company to put it on. He should free to uninstall it. Windows Defender will do a great job and it comes free with Windows 10.
Thomas was running into problems with Windows Defender blocking Camtasia and OBS from saving files. Leo thought that if he had been running as a limited or standard user, that he simply wouldn't have the permissions for that, but he's running as administrator. Leo says this does seem suspicious. Thomas should set up a shortcut for Camtasia and OBS to run as administrator. When you right click on an application, one of the options that comes up is "run as administrator." It may be that those apps need more permissions.
Bob has noticed that Leo hasn't been advocating for antivirus software lately, and his subscription is expiring. Should he renew it? Leo says that most malware hacks are Zero Day now, and security programs aren't really effective against them. Antivirus software even can cause problems. In general, antivirus software isn't really worth subscribing to. Windows Defender is free and offers protection that is perfectly fine. The best defense is his online behavior, and keeping the OS updated.
Janet is worried that she needs to clean up her system and have a separate antivirus system. Leo says no. You don't. You don't need a third party cleaner and you don't need a separate AVS app. Windows Defender is just fine and it comes with Windows 10 for free. But even the best AVS isn't going to protect you against your own online behavior.
Al's antivirus software is up for renewal. Does he really have to pay for another year? Leo says no. Windows has its own antivirus called Windows Defender, and it's free. It does a really good job. There's also a possibility that third party antivirus software could make him more vulnerable to hackers, not less. Al will need to download their standalone uninstaller to get rid of that third party app. Then enable Windows Defender and keep it up to date. But he should remember, no antivirus can protect him from himself.
Mark wants to know if all-in-one computers are a good deal. Leo says that Apple changed the game with the iMac and now other PC makers offer them to. They're elegant looking, but some are difficult to expand and upgrade. All-in-ones have thermal constraints as well, and some all-in-ones have a throttled processor because of the heat issue. But if he gets one, he should spring for the SSD and at least 8GB of RAM. It'll help his performance dramatically. That's really where performance is needed anyway. Then he should keep his data on a spinning external drive.
Brad doesn't want to update to Windows 10, even though he knows it's not that bad of a transition. Does he have to? He keeps hearing of problems. Leo says that it's all about the numbers. When there are hundreds of millions of computers updating, even if .05% of them have problems, that's still thousands of issues and people will post about it. Leo says it's still a great update that's worth doing.
Antonio signed up for Google Docs and he's been offered Norton to protect his files. Leo says he hates antivirus, and Norton is one of the worst. Leo recommends staying with Microsoft's Defender and keep it updated. At the end of the day, it's his behavior online that will be the last line of defense. So, here are a few things he can do to protect himself online:
Avast has installed something called "Grime Fighter" and it's taken over Scott's computer. What can he do? Leo says this is why he's not in favor of using third party antivirus software anymore. They give you a false sense of security and it can open up additional vulnerabilities. Leo suspects that Grime Fighter is not from Avast, but instead is pretending to be. At this point, the only thing you can really do is back up your data, format your hard drive, and reinstall Windows from a known good source. And if you must have an AVS, use Microsoft's own Windows Defender.