Windows 8

How can I upgrade Windows 10 to a new hard drive?

Robert from New York, NY

Episode 1240

Robert wants to buy an SSD to upgrade to Windows 10 instead of using his old hard drive, which runs Windows 8. Leo says that's a good idea. It's far faster. But if he has Windows 8 on there already, he may want to try downloading the Windows 10 ISO and then install it separately. Microsoft will then associate Windows 10 with his computer. He should check out for more information on how to do a clean install of a Windows 10 upgrade.

How can I update Skype?

Brenda from Southern California

Episode 1226

Brenda is having trouble updating Skype. It just won't work in Windows 8. She left it running overnight and it's still running. Leo says that there is a bit of confusion over Skype for Windows 8 because Microsoft made the Windows Store version and the Windows Desktop version. So it could be updating the wrong one.

Why can't my scanner work in Windows 8?

Bret from New Jersey

Episode 1192

Bret has an old scanner that he can't get to work with Windows 8. It looks like Canon doesn't have any new drivers for it, nor does Microsoft. How can he get it to work in Windows? Leo says that the Windows 8 driver isn't much different than Windows 7, and there's no reason why he shouldn't be able to install the Windows 7 driver. A TWAIN driver is generic, and if the scanner supports TWAIN, he may be able to use that.

What laptop should I buy my wife for school?

Episode 1179

Patrick from Camarillo, CA
Apple MacBook Pro

Patrick needs to get his wife a new laptop. He's thinking of switching to a Mac. Leo says it depends on if she needs Windows for some of her school work. If not, then Macs are ideal because of their security, especially when surfing the web.

Patrick should know that MacBook Airs do not have Retina screens. MacBook Pros are a better choice generally. The MacBook Air 13 is the best for battery life, though. He should get the largest hard drive and most memory he can. Have her look at the screen to decide which one is best for her.

How can I get back images when upgrading Windows?

Richard from West Los Angeles, CA

Episode 1177

Richard upgraded to Windows 8 and lost a lot of photos that he can't replace. Will that happen in Windows 10? Leo says it shouldn't happen at all. Things may happen, but always, always backup before doing any kind of upgrade. In fact, if he doesn't have three copies of his images, he doesn't really have backups at all. Always backup and include one off site. That's really the only way to keep them safe.

When should I upgrade to Windows 10?

Roy from Denver, CO

Episode 1173

Roy bought Windows 7 for his new laptop. He hears that he will be able to upgrade to Windows 10, but why would he do that since he walked away from Windows 8? Leo says that Microsoft has made a lot of fixes to Windows that make it more like what it was before Windows 8's radical redesign. Users with Windows 7 and 8 will be able to upgrade for free. Leo says that Windows 10, which he has been using, has made major strides. That being said, he shouldn't feel the need to upgrade right away. He can wait a few months after it launches.

Should I get a Windows 8 laptop?

Episode 1160

Susan from Friday Harbor, WA
Dell XPS 13

Susan has an old Windows XP machine that she needs to replace. Can she still get a Windows 7 laptop? Leo says no, Microsoft ended Microsoft 7 release machines last October. She can buy a Windows 8 machine and then put Windows 7 on it, though.

Windows 10 is coming this Fall, and Microsoft will offer a free upgrade to it. So there's no real need to worry about having a Windows 8 machine. Leo says go ahead and buy one and see if she can live with it. She can even set it to boot to the desktop.

New Windows Exploit Discovered by Google

Episode 1149

Google has published news of a new vulnerability in Windows 8 that will allow hackers to create an administrator account and take control of the computer. Google let Microsoft know about it months ago and told them they would announce it after three months if Redmond didn't do anything. There's been no fix, so Google leaked the story as promised. Now Microsoft says they have a fix in the works. Meanwhile, hackers all over the world not only know about it, but Google has provided them with the suspect code to use. Swell.