Debbie just bought a new computer, and it's not working properly. She gets lots of popup windows. Leo says that it's likely that Debbie has been infected with malware. Leo says that Debbie is a prime candidate for something much simpler like a Google Chromebook or a tablet. Windows really requires knowing more about security.
Stanley wants to use a computer to download talk shows and then burn them to archive them. What laptop should he get? Leo advises Dell. He can get an affordable Inspiron laptop for around $500 to 600, but he'll also need to add a CD burner because few laptops come with them now. He might also want to consider getting Dell's basic phone support as well, since that won't come with the computer.
Should he get Windows 8 or Windows 7? Leo says Microsoft doesn't allow Dell or any other manufacturer to offer Windows 7 anymore. So it'll be Windows 8.
Stan is having trouble with Windows 8.1 on his Asus computer because it's locking up when he boots. Geek Squad can't fix it, either. He reinstalled Windows 8.0 and it works just fine. Leo says that there's probably something incompatible in the video card drivers for version 8.1.
David has Windows 7 and he's thinking about upgrading to Windows 8. Leo says to wait. Windows 9 is coming out this spring and the rumor is that Microsoft may just give it away. Windows 8 is the Vista of this decade and Leo says it's worth it to stay with Windows 7 and wait for Win 9. You can see a preview of it at WinSuperSite.com. Leo also says that modern computers use UEFI instead of BIOS for a more secure boot up.
G. Scott picked up an ultrabook the other day with Windows 8.0, but he's wondering if he should upgrade to 8.1. Is there a benefit? Leo says absolutely he should. There's significant changes that not only bring more familiar features back to Windows, such as the start button, but it's also a service pack update that buttons up some bugs and vulnerabilities.
He should go to the Windows Store and apply the update. Leo says that moving forward, he should always get the most recent version of Windows.
Jay's friend has an old Windows Vista laptop and is wondering whether to upgrade it to Windows 8, despite it not having a touch screen. Leo says it doesn't have to have a touch screen. Everything can be done with a touch pad or mouse. In fact, Windows 8 may even run faster on that system, provided it has at least 2 GB of RAM. Microsoft has fixed a lot of problems that plagued Windows in the past with Windows 8 as well.
Simon is using Windows 8 and he's having trouble with Internet Explorer. Leo says that there are two different Internet Explorers on Windows 8 -- one tile based with the URL bar at the bottom, and one desktop version with the URL bar at the top. Leo says that Simon should update to Windows 8.1, which will fix the issue.
Jeff's laptop is over 10 years old and he's ready to finally get rid of it. But there's so many choices for replacing it. Leo says it's important to think about anything out of the ordinary or unusual he'd want to do with it. If he has a specific software package that requires a certain operating system, that could help make the decision. Should he get Windows 7? Leo says that some machines come with Windows 7, including some from Dell. But Windows 8.1 is the current version and even though people hate it, it's the OS moving forward.
Rusty is a real estate broker and he needs to upgrade his desktop, laptop and tablet. He wants to buy it all at once. Leo says that since most of his work is on Windows, he should stay in the ecosystem. One way to eliminate the desktop and laptop is to go with the Windows Surface Pro 3 tablet, which can also work as a laptop. It runs a full version of Windows 8 and will run all his programs. Leo suggest that Rusty find a Microsoft store to visit and look at them.
Ryan is using Windows 8 and is not so sure about it. Should he go back to Windows 7 or earlier? Leo says not to go back further than Windows 7. When all is said and done, even with improvements, Windows 8 has been a flop. They do have a better file copy and built in windows antivirus, and there have been other under the hood improvements. But the interface has been a collosal failure. Leo says it's really two operating systems mushed together -- a touch screen interface and the traditional desktop of Windows 7. It really doesn't know what it wants to be, and that's caused confusion.