Windows 8

Why can't I open a link in Internet Explorer?

Jake from Washington

Episode 1318

Jake says every time he clicks on a link, it opens to the Windows Desktop, not to his browser. It's likely that Internet Explorer is messed up and it could just be corrupted. Jake could try resetting it. Uninstalling it and reinstalling it is complicated.

Windows 8.1 fixes a lot of problems, so Leo says to run Windows update to version. 8.1. Or even better, if he can still get it free, he should upgrade to Windows 10. He should also update Internet Explorer to the modern version from the app store.

Why can't I upgrade Windows 8?

Brenda from Fort Paine, AL

Episode 1302

Brenda needs to upgrade from Windows 8 to 8.1. Leo says she definitely needs to do that. She says that Windows wants to uninstall Sentinel runtime drivers before installing, but she can't remove them because she hasn't installed them. Leo says it could be due to a program that she used in the past, or it was preloaded in her machine. It's probably from a trial antivirus. She's going to have to reinstall the trialware, and then uninstall it using their removal tool.

Why won't my Toshiba laptop support Windows 10?

Fran from Mount Pleasant, TX

Episode 1271

Fran's Toshiba Satellite Windows 8 laptop won't support Windows 10. Leo says there's not much she can do about it, it just means there's hardware on it that they didn't make a Windows 10 compatible driver for. Fran at least wants to get rid of the notification from Microsoft to update to Windows 10, though. Leo says that if Microsoft is notifying her to update to Windows 10, then it must be compatible. She could just do the update, and if it doesn't work, she could roll back. She says she's tried the update, but keeps getting the blue screen of death.

How can I stop getting badgered to upgrade to Windows 10?

Episode 1247

Rick from Phelan, CA
Microsoft Windows 10

Rick is being bothered relentlessly to upgrade to Windows 10. How can he stop that? Leo says that Windows 10 is good and a free upgrade for all Windows 7 and 8 users isn't a bad thing. If he accepts the offer and installs it, he'll still have 30 days to downgrade. But he doesn't have to upgrade if he has Windows 7. If he has Windows 8, on the other hand, he should definitely do it.

How can I upgrade Windows 10 to a new hard drive?

Robert from New York, NY

Episode 1240

Robert wants to buy an SSD to upgrade to Windows 10 instead of using his old hard drive, which runs Windows 8. Leo says that's a good idea. It's far faster. But if he has Windows 8 on there already, he may want to try downloading the Windows 10 ISO and then install it separately. Microsoft will then associate Windows 10 with his computer. He should check out for more information on how to do a clean install of a Windows 10 upgrade.

How can I update Skype?

Brenda from Southern California

Episode 1226

Brenda is having trouble updating Skype. It just won't work in Windows 8. She left it running overnight and it's still running. Leo says that there is a bit of confusion over Skype for Windows 8 because Microsoft made the Windows Store version and the Windows Desktop version. So it could be updating the wrong one.

Why can't my scanner work in Windows 8?

Bret from New Jersey

Episode 1192

Bret has an old scanner that he can't get to work with Windows 8. It looks like Canon doesn't have any new drivers for it, nor does Microsoft. How can he get it to work in Windows? Leo says that the Windows 8 driver isn't much different than Windows 7, and there's no reason why he shouldn't be able to install the Windows 7 driver. A TWAIN driver is generic, and if the scanner supports TWAIN, he may be able to use that.

What laptop should I buy my wife for school?

Episode 1179

Patrick from Camarillo, CA
Apple MacBook Pro

Patrick needs to get his wife a new laptop. He's thinking of switching to a Mac. Leo says it depends on if she needs Windows for some of her school work. If not, then Macs are ideal because of their security, especially when surfing the web.

Patrick should know that MacBook Airs do not have Retina screens. MacBook Pros are a better choice generally. The MacBook Air 13 is the best for battery life, though. He should get the largest hard drive and most memory he can. Have her look at the screen to decide which one is best for her.

How can I get back images when upgrading Windows?

Richard from West Los Angeles, CA

Episode 1177

Richard upgraded to Windows 8 and lost a lot of photos that he can't replace. Will that happen in Windows 10? Leo says it shouldn't happen at all. Things may happen, but always, always backup before doing any kind of upgrade. In fact, if he doesn't have three copies of his images, he doesn't really have backups at all. Always backup and include one off site. That's really the only way to keep them safe.

When should I upgrade to Windows 10?

Roy from Denver, CO

Episode 1173

Roy bought Windows 7 for his new laptop. He hears that he will be able to upgrade to Windows 10, but why would he do that since he walked away from Windows 8? Leo says that Microsoft has made a lot of fixes to Windows that make it more like what it was before Windows 8's radical redesign. Users with Windows 7 and 8 will be able to upgrade for free. Leo says that Windows 10, which he has been using, has made major strides. That being said, he shouldn't feel the need to upgrade right away. He can wait a few months after it launches.