Jake says every time he clicks on a link, it opens to the Windows Desktop, not to his browser. It's likely that Internet Explorer is messed up and it could just be corrupted. Jake could try resetting it. Uninstalling it and reinstalling it is complicated.
Windows 8.1 fixes a lot of problems, so Leo says to run Windows update to version. 8.1. Or even better, if he can still get it free, he should upgrade to Windows 10. He should also update Internet Explorer to the modern version from the app store.