Bob's friend has a computer who's Windows 7 update is taking forever to install. Leo says that Microsoft has patched it seven times to try and and speed it up and in 2016 they finally fixed the issue. Chances are, an update failed and that's what caused the logjam. It also could be malware that disabled the update utility without his knowledge. Leo recommends clearing all the updates and starting over.
Jane has been told to clean up and defrag her desktop every week. Is that correct? Leo says no. It's not necessary to defrag anymore as modern operating systems take care of this on their own. Additionally, for solid state drives, defragmenting is meaningless. Jane also doesn't need to use "CCleaner" to clean up her registry either. In fact, she could make things worse by trying to clean her registry. Sure, she can delete temporary files and clear caches, but all that stuff can be done directly in Windows.
Mike wants to know if he can use an active background in Windows 7. Basically, he's interested in a background that moves. Leo says that it works, but he'll need a very high performance PC to take advantage of it. Leo recommends looking into StarDock. They probably have some of those features in Object Desktop.
David is trying to find an antivirus for Windows 7. Leo says that Microsoft's own Security Essentials (or Defender, depending on the version) is sufficient, and it's free. The problem is that viruses are usually coming out so fast (called zero day exploits) that you can get infected before the AntiVirus finds it and removes it. Then the viruses are often attached to a system file and it renders the computer unusable. Even security experts put antivirus low on the list of things to do to prevent infection.
Joe bought a Lenovo laptop and wants to know what the benefit is of Windows 10. It seems to be slower than Windows 7. Leo recommends rebuilding the machine with Windows 7 and starting over. He can also speed it up with an SSD.
Lanny upgraded to Windows 10 this week to get it for free before the deadline, but now he wants to roll back to Windows 7. How does he do that? Leo says he'll need to go into the recovery control panel and select the roll back option. He'll have 30 days from the day he upgraded to roll it back and Windows will do it for him without having to reinstall it.
Tony has a Windows 7 laptop and he wants to replace the hard drive with an SSD and then dual boot with Windows 10. Leo says it's completely doable. Leo recommends backing up his data and then replacing the drive. Then he can do a clean install of Windows 7, and then do the Windows 10 upgrade. Then he can also choose a dual boot option.
There are a few pitfalls doing this, though. Leo recommends Googling "Windows 10 dual boot" for tips.
Gloria's Acer Windows 7 computer has an error code which pops up when she turns it on. Leo says that is a known error with Acer computers that points to an issue with the BIOS. The BIOS is a chip with a small program in it that runs immediately after turning it on. If there's an error message, it sounds like it could be corrupted or damaged. It could also be causing Gloria's inability to install Windows 10.
Glen wants to dual boot with Windows 7 and 10. Leo says it can be done. He can do the download and it should ask him if he wants to install Windows side by side. Will he be able to update both? Leo says absolutely. It'll be free, too, since the license is associated with the hardware and not the user. He'll have to update within the version he's using, though.
Glen should create his partition first. Then go into the Windows installer and choose the dual boot side by side option.
Warren is a Windows 7 user who doesn't want to upgrade to 10, and he's frustrated that it takes so long to get updates. Leo says that they're supposed to have fixed that by now. Warren says that in theory they did fix it, but in reality it isn't fixed. It requires installing a service pack that doesn't really address the issue and several other things. Is Microsoft trying to frustrate us into upgrading? Leo says that's a conspiracy theory. He'll need the rolled up service pack update.