Joseph is blind and he uses a screen reader. He wants to customize his Windows sounds, but he is having trouble doing it. Leo says to create day to day limited/standard user accounts to run. If his screen reader needs an administrator level, then that's OK.
Mark wants to keep Windows 7 on his computer. How can he stop the update? Leo says that Microsoft won't push him to update anymore. That was when he had the free update option. Now they're charging for it, so they won't push him to update unless he wants to buy it. He'll want to be sure he keeps updating Windows 7 to keep it secure, though.
Satbeer is an accountant and he uses some old programs sometimes. On his Windows 7 Ultimate system, he can still use XP mode. Is that secure? Leo says yes, because Windows 7 is still handling the backend while XP is virtual.
Barbara is getting a message that Windows 7 is preparing to delete her files as soon as she turns on her computer. Leo says that if Barbara has left files in the recycle bin, it may be that when she turns on the computer, it wants to delete the files in the recycle bin because it's full. She should try emptying the recycle bin, assuming she doesn't want anything in it, and then that should solve the popup. If she reboots and the message is still coming up, there could be something wrong with her system.
Bob's friend has a computer who's Windows 7 update is taking forever to install. Leo says that Microsoft has patched it seven times to try and and speed it up and in 2016 they finally fixed the issue. Chances are, an update failed and that's what caused the logjam. It also could be malware that disabled the update utility without his knowledge. Leo recommends clearing all the updates and starting over.
Jane has been told to clean up and defrag her desktop every week. Is that correct? Leo says no. It's not necessary to defrag anymore as modern operating systems take care of this on their own. Additionally, for solid state drives, defragmenting is meaningless. Jane also doesn't need to use "CCleaner" to clean up her registry either. In fact, she could make things worse by trying to clean her registry. Sure, she can delete temporary files and clear caches, but all that stuff can be done directly in Windows.
Mike wants to know if he can use an active background in Windows 7. Basically, he's interested in a background that moves. Leo says that it works, but he'll need a very high performance PC to take advantage of it. Leo recommends looking into StarDock. They probably have some of those features in Object Desktop.
David is trying to find an antivirus for Windows 7. Leo says that Microsoft's own Security Essentials (or Defender, depending on the version) is sufficient, and it's free. The problem is that viruses are usually coming out so fast (called zero day exploits) that you can get infected before the AntiVirus finds it and removes it. Then the viruses are often attached to a system file and it renders the computer unusable. Even security experts put antivirus low on the list of things to do to prevent infection.
Joe bought a Lenovo laptop and wants to know what the benefit is of Windows 10. It seems to be slower than Windows 7. Leo recommends rebuilding the machine with Windows 7 and starting over. He can also speed it up with an SSD.
Lanny upgraded to Windows 10 this week to get it for free before the deadline, but now he wants to roll back to Windows 7. How does he do that? Leo says he'll need to go into the recovery control panel and select the roll back option. He'll have 30 days from the day he upgraded to roll it back and Windows will do it for him without having to reinstall it.