Windows 7

Should I update to Windows 10?

Episode 1456

Brad from Canada
Microsoft Windows 10

Brad doesn't want to update to Windows 10, even though he knows it's not that bad of a transition. Does he have to? He keeps hearing of problems. Leo says that it's all about the numbers. When there are hundreds of millions of computers updating, even if .05% of them have problems, that's still thousands of issues and people will post about it. Leo says it's still a great update that's worth doing.

What does a 'Blue Screen of Death' mean?

Episode 1412

Bobby from Plymouth, MA
Blue Screen of Death

Bobby has Windows 7 Home Edition and he's getting a BSOD. Leo says the blue screen is what happens when something goes terribly wrong and Windows can't go on. There's only two ways to get a blue screen these days: 1) A hardware issue failure, or 2) A Ring Zero failure in software, like a driver issue. Leo recommends updating all his drivers first. That's the easiest thing to troubleshoot. There's a wireless driver that Windows installs automatically that causes the crash, so that could be the culprit.

WannaCry Ransomware Mostly Affected Windows 7

Episode 1388

WannaCry

Last weekend, the WannaCry Ransomware bit several hundred thousand computer systems, including sixteen hospitals in the UK. The ransomware infected the systems and encrypted all data. The reason this one was really bad is that it was a "worm," or a "network aware virus" that would spread out over the local area network to find other computers to infect, and bring the whole establishment to its knees.

How can prevent Windows 7 from updating to Windows 10?

Episode 1381

Mark from Arcadia, CA
Windows 10 Upgrade Notification

Mark wants to keep Windows 7 on his computer. How can he stop the update? Leo says that Microsoft won't push him to update anymore. That was when he had the free update option. Now they're charging for it, so they won't push him to update unless he wants to buy it. He'll want to be sure he keeps updating Windows 7 to keep it secure, though.

Why does Windows 7 keep saying it's preparing to delete files?

Barbara from Los Angeles, CA

Episode 1361

Barbara is getting a message that Windows 7 is preparing to delete her files as soon as she turns on her computer. Leo says that if Barbara has left files in the recycle bin, it may be that when she turns on the computer, it wants to delete the files in the recycle bin because it's full. She should try emptying the recycle bin, assuming she doesn't want anything in it, and then that should solve the popup. If she reboots and the message is still coming up, there could be something wrong with her system.

Why is Windows 7 taking so long to update?

Episode 1353

Bob from Pennsylvania
Windows Update

Bob's friend has a computer who's Windows 7 update is taking forever to install. Leo says that Microsoft has patched it seven times to try and and speed it up and in 2016 they finally fixed the issue. Chances are, an update failed and that's what caused the logjam. It also could be malware that disabled the update utility without his knowledge. Leo recommends clearing all the updates and starting over.