David has high end 17" Windows 7 laptop, but he's having issues with his optical drive after being reinstalled. Leo says there's a bunch of things it could be, like a damaged player or a broken cable. Since it happened after a reinstall, it may have missed the DVD player driver. David should check his device manager to see if Windows sees it. If it's not in there, then he'll need to install the drivers in order to use that player.
Dave's Windows 10 upgrade failed and he had to revert back to Windows 7. It's ten years old and he can't sync his data from his tablet. Leo says it may not be modern enough to recognize the iPad. He'll need iTunes and it probably wants a more recent OS to run that. Windows 7 should be modern enough, though. Dave should back up his data, wipe the drive and reinstall Windows. Then update it, and try again. When he gets iTunes installed again, it should be able to sync. The benefit of reinstalling Windows is that it'll run faster.
John is working on a Windows 7 computer that has trouble shutting down. It just keeps restarting. Leo says that's not unusual, especially for an older system like Windows 7. Chances are, the OS has never been reinstalled, and there's a lot of "kruft" that prevents an orderly shutdown (called "bitrot").
Mike reinstalled Windows 7, but it won't authenticate. He contacted Microsoft and they want him to buy Windows 10. Leo says that can happen when modifying a computer significantly to the point that Windows doesn't recognize it as the same computer. But Microsoft still supports Windows 7, and they can reassign his serial number to the new configuration, so that's odd. It may be that using reinstall disks that didn't come with his computer could be causing it.
Melita tried installing the Spectre Meltdown patches and now she's having issues with Windows. Leo says that the problem may be due to the antivirus companies not updating so that she can install it. Microsoft has to update Windows Defender with a patch to her registry that says it's ready. She tried doing a system recovery to reinstall Windows and now she can't do anything. Leo suspects that Melita may be having issues with her hard drive. Or her optical CD install discs have gone bad. It could also be a larger motherboard failure, like a dead motherboard battery.
Jim has a Windows 7 computer and about two months ago it started messing up his mouse, which freezes up anywhere from a few seconds up to 5 minutes. It usually happens after checking his email and then going online for a while. Then he exits out and the mouse freezes and he has to reboot. Leo says that there's probably something running in the background that's slowing down his computer and causing processes to back up. Leo suggests trying another browser, like Google Chrome.
Lionel is looking for a used laptop, but all the ones he finds are using Windows 10. He wants to go back to Windows 7. Leo says that buying someone's used laptop is buying someone's problems. There's a reason someone is selling it. Leo recommends a refurbished computer from the original manufacturer like a Dell refurbished laptop. If he does that, there's a good chance he'll get a Windows 7 machine.
Will he find one with a CD drive? Leo says that will be a challenge. HP also sells end of lease laptops will a full warranty. That's a good way to save money too.
Brad doesn't want to update to Windows 10, even though he knows it's not that bad of a transition. Does he have to? He keeps hearing of problems. Leo says that it's all about the numbers. When there are hundreds of millions of computers updating, even if .05% of them have problems, that's still thousands of issues and people will post about it. Leo says it's still a great update that's worth doing.
Clyde bought a new printer, but it wasn't compatible with his Windows 7 computer, so he had to return it. What printer should he get that will work? Leo says that HP has a whole page of Windows 7 compatible models. It could also just be that he needed to download a printer driver.
Bobby has Windows 7 Home Edition and he's getting a BSOD. Leo says the blue screen is what happens when something goes terribly wrong and Windows can't go on. There's only two ways to get a blue screen these days: 1) A hardware issue failure, or 2) A Ring Zero failure in software, like a driver issue. Leo recommends updating all his drivers first. That's the easiest thing to troubleshoot. There's a wireless driver that Windows installs automatically that causes the crash, so that could be the culprit.