windows 10 update

Microsoft Pulls 1809 Windows 10 Update

Episode 1529

After numerous complaints that users were having all their files deleted during upgrading, Microsoft has pulled their Fall 1809 Windows 10 update and recommends to users who have lost files to use Recuva to get them back (but only in some cases). This is a similar issue that plagued their 1803 update last Spring. Another issue is that your profile may get deleted as well! So it's really serious issue and Microsoft was wise to pull it back. But it's baffling that since millions are part of the Windows 10 beta test, how this could happen without Microsoft seeing it coming.

Why doesn't Windows 10 work after updating?

Microsoft Windows 10

Episode 1502

Dale from Redondo Beach, CA

Dale updated to Windows 10, but when the January update came out, he ran into a lot of issues. Should he go back to Windows 7? Leo says no. That's not the answer. Lately, there have been issues with updates coming from Microsoft, and it's not unusual for some computers to have issues with large updates. A simple fix is to start fresh with Windows 10. Dale should back up his data, then format the hard drive and reinstall Windows. He should first go to Microsoft and download the Media Creation Tool. Then he can put that on a USB key and plug it in.

How can I update my Acer laptop?

Windows 10 Upgrade Notification

Episode 1476

Lou from Los Angeles, CA

Lou is constantly being bugged by Microsoft to upgrade to Windows 10. Leo says Lou should. It's important to keep up to date (whether he wants it or not) to keep his hardware protected. But with a low storage device like Lou's Acer, he can't really update. Leo says in that case, it's incumbent on Microsoft to figure out how to update it. If he can't update, even if he wants to, and he's just being harassed by Microsoft, that's just bad.

Is my computer compatible with the Windows 10 update?

Windows 10

Episode 1462

Stan from Victorville, CA

Stan is trying to update his computer, but he can't download the files (there's an exclamation point). So he turned it off and turned it back on and it updated anyway. Leo says that it's likely his computer was made compatible by Microsoft and when he turned it back on, it did the update because it was ready to. Windows also has a troubleshooter that could help.

Why don't my apps run after a Windows 10 update?

Microsoft Windows 10

Episode 1438

Dave from Wichita Falls, TX

Dave had a problem with a Windows update and he realized that if he deleted another program that Roxio installed, then it worked just fine. But now several programs he relies upon don't work. Leo says that it could be a problem with apps that are 32-bit, though Windows 10 still supports them. Microsoft may have killed off third-party 32-bit support. There is a program compatibility troubleshooter in Windows 10 Control Panel. It could walk him through how to run his app in compatibility mode.