Susan sees an Windows 10 update code for $5 on eBay. Is it legit? Leo says no. Don't do it. It's a scam and usually doesn't work. So you'll be throwing your money away. And since Susan upgraded to Windows 10 and then downgraded, she can upgrade back to Windows 10 for free because she's already got an entitlement for her computer. Go back to Windows 10. The time is right.
Rick upgraded Windows 10 on a secondary drive, keeping Windows 7 on his C drive. Now he has a dual boot option. However, with Windows 7 support going away, how can he make sure he's OK if he has to replace that secondary drive? Leo says it'll authenticate automatically because Microsoft gives an entitlement based on the entire machine, not a hard drive. If he had to replace the motherboard, video card and hard drive, then he'd have an issue. But changing a hard drive won't cause the problems.
Michael is having issues installing Windows on his Linux machine. Leo says that to remove the Linux partition, go into Windows Install, go into the partition manager during the install and delete the Linux partition. Then you'll have enough room. You'll also want to make sure it's formatting in NTFS.
Larry's sister had her hard drive fail. Her backup isn't responding and it seems like her hard drive may be "locked." Leo says that doesn't make sense at all. If she made an image of the drive, she should be able to blast it onto another drive pretty easily, and Acronis should handle it. And unless she was locking her drive before, there's no reason it would be locked now. So more likely, if the recovery failed, then it could have messed up her SSD because the installation didn't finish. Leo recommends getting a new copy of Windows and format and reinstall.
Eddie would like to update his Windows 8 laptop to Windows 10. Is it still available for free? Leo says no, but he's heard that others have been able to install Windows 10 with their Windows 8 key. So it's worth a try. Here's a great article on all the ways you can still get Windows 10 for FREE - https://www.howtogeek.com/272201/all-the-ways-you-can-still-get-windows-10-for-free/
Jason bought a new HP laptop and wants to know how he can back it up while it's still pristine. Leo says he can create an image using imaging software and save it to a USB key.
Tom wants to know if he can downgrade to Windows 7 from Windows 10 without it upgrading automatically. Leo says that after 30-60 days, that ability has been lost. It makes it really hard to roll back unless he decides in that time frame. The only option is to make a Windows 7 Image and keep going back to it.
Tom was going to buy the Motorola Moto G6, but the G7 came out. That caused the price of the G6 drop by $50. Is it worth buying the G7? Leo likes them. So will there be a huge difference? Not really. There's no need to wait for the G7 to be shipped.
Ron wants to know if he can organize his photos on his iPod touch like he can on his windows computer. Leo says no. Apple doesn't want you to do that, so you don't get access to the file structure. An iPad will have the same problem. The Microsoft Surface Go Tablet will not only do it, but he can also transfer windows files directly over.
Bill bought a Canon camera and lens and he's taking it on a cruise and he's worried about it being stolen. Leo says that first thing to do is take your Canon strap off and replace it with one that doesn't advertise the make and model. Camouflage the camera with a case, and put it around your neck like a tourist. Also don't use a camera bag. Use a diaper bag. Be aware of what goes on around you. Some will use misdirection to get you looking one way, while their partner is stealing you blind in the other direction.
Patrick has a Dell Inspiron Desktop and wants to know why his computer doesn't know what time or date it is. Leo says that means the CMOS battery on the motherboard is dead. Just replace it. It's about the size of a quarter.