windows 10

Can I upgrade 32 bit Windows 10 to 64 bit?

Episode 1383

Greg from Aspen Park, CO
Microsoft Windows 10

Greg has an employee who downloaded the 32 bit version of Windows 10 and installed it by mistake, rather than the 64 bit version. Can he reinstall it? Leo says that he'll probably have to wipe the drive and install from scratch. So he should make sure to backup the data first and then format the drive. He can't just upgrade on top of it, unfortunately.

How can prevent Windows 7 from updating to Windows 10?

Episode 1381

Mark from Arcadia, CA
Windows 10 Upgrade Notification

Mark wants to keep Windows 7 on his computer. How can he stop the update? Leo says that Microsoft won't push him to update anymore. That was when he had the free update option. Now they're charging for it, so they won't push him to update unless he wants to buy it. He'll want to be sure he keeps updating Windows 7 to keep it secure, though.

What happened to my sound in Windows 10?

Episode 1381

Marcello from California
Windows 10 Start Menu

Marcello got the Windows 10 Creators Update and now his sound won't work. Leo says there's a bug in the update related to the Sound Blaster sound card which changes the bit depth of the audio. Leo recommends going into the settings and changing it back to 16-bit. It may also be that X-Fi isn't supported, so he'll need to disable that feature. It's a known bug that Leo thought was fixed, but apparently it wasn't.

Is my keyboard broken?

Sally from Grand Terrace, CA

Episode 1380

Sally has a Dell Inspiron using Word Perfect, but her keyboard is acting up. She's having issues connecting. Leo says that the keyboard is clearly broken. It can happen. She should try plugging in another keyboard and see if she has the same problem. If she doesn't, then she'll know it's the keyboard. If it does, then it's a driver issue. Being an older laptop, that laptop may not be compatible with Windows 10. But if Microsoft offered Windows to her, then the laptop is fine. It's likely a keyboard driver that's gotten corrupted.

Windows 10 Creators Update Rolls Out to Users

Episode 1379

Microsoft is going to start rolling out the Creators Update to Windows 10 starting April 11. This won't be a massive change in terms of how it looks, but there will be a considerable amount of new features. While last year's Anniversary Update was a problem for some people, Microsoft has fixed those bugs over time. Leo's not counting on it being quite reliable, but it is still good advice that if you get offered the Creator's Update on April 11, you may want to wait. You should be able to defer the update for as long as you can.

How can I get my printer to work with my computer?

Episode 1379

Michele from Ohio
Printer

Michele has an old OkiData laser printer. After updating to Windows 10, she's having trouble using it. She has to constantly reinstall the drivers for it to work. It's as if the computer forgets the drivers. Now, all she can print is a test page. Leo says that the test page is generated by the printer, not the computer, which is why she can print it. So there's clearly a communications issue. It may be a problem with how she's installing it. She shouldn't plug in the printer first. Instead, she should install the drivers first.

How can I authenticate Windows 10 after replacing my motherboard?

Episode 1375

John from Portland, ME
Windows Start Menu

John wants to know if he can reactivate Windows after replacing the Motherboard. Leo says he probably can. He'll just have to contact Microsoft and tell them what he's had to replace, and they will understand and authenticate. If he replaced more than half the computer, they may take issue. But with just replacing the motherboard, he should be able to get it authenticated. Windows may reject him when he tries, but then he can just contact Microsoft.

Why is my PC running so hard?

Hugo from San Diego, CA

Episode 1370

Hugo got the Windows Anniversary update and he finds that the PC runs at 100% all the time and that it runs hotter. Leo says that has been a common problem for many users, and once you've upgraded to a new OS from an old OS, it may inherit some issues. Leo advises using Microsoft's Media Creation tool and backup his data, format his hard drive and reinstall Windows using the Windows Install he just created. That'll definitely fix it. He can think of it as Spring cleaning. There could also be some bugs in it that is causing some services to run even after he's closed a program out.