windows 10

How can I transfer everything from Windows 8 to Windows 10?

Episode 1423

Gary from Florida
Windows 10 Start Menu

Gary got Windows 10 and didn't like it, so he downgraded to Windows 8.1. If he buys another computer, can he use the image ID of Windows 8 on it? Leo says he really won't want to do that. Ultimately, he'll have to go to Windows 10 and it's pretty much the same, anyway. It sounds to Leo like Gary didn't have his Windows 10 machine properly set up and he couldn't find anything he needed. Microsoft used to have a free utility called Easy Transfer Wizard, but they've killed it and now he would have to buy one from Laplink.

Why can't I reinstall Windows onto my PC?

Episode 1420

Mike from California
https://commons.wikimedia.org/wiki/File:Windows_10_logo.png

Mike is building a new machine, using a lot of his old PC parts, but upgrading the mother board. Unfortunately, he can't reinstall Windows because the computer can't read the product key. What gives? Leo says it should install, even if it doesn't activate. That will give him 30 days to activate it. He also may want to try Rufus, another free media creation tool that will create a Windows install. Mike likely has a faulty USB key that is causing installation to have issues.

What are my options for resetting my Windows 10 PC?

Episode 1415

Ray from LaGrange, GA
Windows 10 Start Menu

Ray got malware, so he backed up his computer and is wondering what his options are for resetting Windows 10. Leo says there are different levels of reset in the Windows 10 recovery menu. If he selects "Reset This PC," it will wipe out everything including his personal data and applications. If he chooses "Fresh Start," it will install a clean copy of the most recent version of Windows and uninstall any applications that didn't come with Windows, and will preserve his user data. This will probably get rid of most malware.

Should I upgrade to the new Windows 10 Creators Update?

Episode 1412

Diane from Chicago, IL
Windows 10

Diane wants to know if she should jump into the new Windows 10 Creators Update when it's available in the fall or if she should wait. Leo says that the Creators Update has very nice features, but big service pack style updates can be problematic. Leo usually advises waiting for a few days to see if any bugs show up. She should be patient and wait until she gets the notification that the update is ready for her computer. Then defer it a few days or week and see if any problems occur. If everything seems OK, then she can go ahead and install it.

How can I get Windows to find my printer again?

Episode 1408

Steve from Murrieta, CA
Windows 10 Start Menu

Steve's Windows machine updated to Windows 10 and now he has trouble connecting to his printer. Leo says that he may want to remove the printer, and then research it according to its name, not IP. He can also go into his router and reserve the IP address for his printer. Lastly, he should give his printer a static IP address and tell the router. But that's the worst case because it could affect the router assigning IP addresses on the network, called "IP Collision."

Why does my computer keep resetting?

Carol from Dana Point, CA

Episode 1401

Carol's computer monitor died, and she bought a new one. Now she has a screen that says "Welcome to your new computer" and her settings have vanished. After running a restore point, she got it back to normal, and the same thing happened the next day. Leo says that the her Windows profile may have gotten corrupted, which can happen. Carol can find instructions on how to fix a corrupted profile at support.microsoft.com. The best way to fix it is to reinstall Windows, though.

What's a good Windows alternative to the 5K iMac?

Episode 1400

Rob from Vacaville, CA
Microsoft Surface Studio

Rob wants to replace his 5K iMac with a Windows desktop. He loves the hardware, but he's just not a fan of macOS. Leo says that if he wants flexibility with his hardware, then Windows is a far better option. Leo says that he doesn't have to get rid of the iMac if he likes that hardware, he can just run Windows on it through Boot Camp. He'll just need to buy a copy of Windows 10.