windows 10

How can I recover my Windows 10 password?

Windows 10

Episode 1521

John from Dana Point, CA

John has a Lenovo X5 and he put a special PIN code password into his computer. Now it won't accept the code because of the special characters he used. It also won't accept his fingerprint ID. Leo says that there should be an option to recover his account with his Microsoft ID. He should go to another computer and sign onto his Microsoft account to make sure it's working and valid. He can reset it with a new login, just in case. Then he should see if the recovery option appears.

What happened to my computer after uninstalling Norton?

Episode 1520

Steve from Bellflower, CA

Steve recently installed Norton AntiVirus off his Windows Vista machine, and now he's having all sorts of trouble. Now he gets a master boot record error. Leo says that's the file that starts up the computer and it's damaged. And there's also a other problems Steve is dealing with. This is why Leo hates Norton. Norton can quarantine system files and that messes up the entire works. You also probably didn't uninstall all of Norton, either. At this stage, you need to just bite the bullet and reinstall Windows. And do it with Windows 10 while you're at it. Another option is to use Linux.

Can I roll back my Windows update?

Microsoft Windows 10 Start Menu

Episode 1516

David from Wichita Falls, TX

David just got the latest Windows 1803 update, and broke several of his apps. Is there a way he can roll back to use them? Leo says that he won't want to roll back. It's too important for the security. If it is the 1803 update, that's not as important as the security updates because it's a feature update. So he can roll it back if he wants and defer it for up to a year. Sooner or later, though, Microsoft is going to force that update upon him.

How can I make my Surface Studio run faster?

Microsoft Surface Studio

Episode 1512

G. Scott from Finland, MN

G Scott bought the Microsoft Surface Studio computer when it came out and got it with an i7. But it's sluggish when running Excel and other apps. Leo has a hunch that the hybrid hard drive is causing the slow down. Intel created the Fusion drive and it's never really paid off in performance. Leo had the drive replaced with an M.2 MVE connected SSD drive. Know How has a video on how to do it here.

First Impressions of the Microsoft Surface Go

Microsoft Surface Go

Episode 1511

Leo just got the new Microsoft Surface Go tablet, and he calls it the cutest computer ever. Leo loves the screen, but he doesn't care for the huge bezel around it. The current state of the art is to reduce bezels. It comes with Windows S, which is a secure version of Windows, but it's still a full version of Windows. You can, however, only use apps available in the Windows app store, which isn't much.

Why doesn't Windows 10 work after updating?

Microsoft Windows 10

Episode 1502

Dale from Redondo Beach, CA

Dale updated to Windows 10, but when the January update came out, he ran into a lot of issues. Should he go back to Windows 7? Leo says no. That's not the answer. Lately, there have been issues with updates coming from Microsoft, and it's not unusual for some computers to have issues with large updates. A simple fix is to start fresh with Windows 10. Dale should back up his data, then format the hard drive and reinstall Windows. He should first go to Microsoft and download the Media Creation Tool. Then he can put that on a USB key and plug it in.

Why do I have to keep inputting my Windows Password?

Microsoft Windows 10

Episode 1502

Sam from Los Angeles, CA

Sam took a long vacation and now he keeps getting a password challenge in Windows 10, rather than his PIN. Leo says he can't set up Windows with a PIN unless he sets a password. It's likely tied to his Microsoft account. Leo says to try that. Once he inserts it, then he's logged in. It probably reverted to the Microsoft password after a long time of inactivity. Once he uses the Windows password again, he'll be good to go.