windows 10

How can I reset Windows?

Windows 10

Episode 1609

Steve from Redondo Beach, CA

Steve has an old Toshiba Satellite Laptop that was running really slow and he's trying to reset Windows 10. He's getting a popup to run disk utility. Leo says it sounds like the hard drive is getting flakey and needs to be replaced. Fortunately, Rick has his data backed up and the hard drives are cheap. So replace the drive and you'll be back in business. $50 for a 2TB spinning drive. But Leo says that SSDs are almost as cheap. So why not go SSD and speed that old Toshiba up?

Why Won't My Fingerprint Reader Work After WIndows Update?

Fingerprint Reader on Laptop

Episode 1607

Andrew from Riverside, CA

Andrew got burned by the MicroSD counterfeit cards that Chris Marquardt talked about here. Leo says that Andrew bought them on Amazon and he says that Amazon has got to start vetting these vendors to make sure they aren't selling counterfeit or bogus SD cards. The important thing to remember though is "if it sounds too good to be true, it often is." Caviat Emptor.

How Can I Upgrade to Windows 10 for Free?

Windows 10

Episode 1607

Jerry from Ponte Vedra, Florida

Jerry helps seniors update to Windows 10, but he runs into trouble when he goes to multiple computers. Leo says as long as they have a serial number, they should be able to upgrade from Windows 7 to Windows 10. It will authenticate the computer based on the serial number. Jerry says to go to this link to download and update - https://go.microsoft.com/fwlink/?LinkID=799445.

How Can I Get My Surface Pro 6 to Restart After Updating?

Surface Pro 6

Episode 1606

Charlie from San Diego, CA

Charlie has a Microsoft Surface Pro 6 and got a notice this week for the Windows 1903 update. But he found an issue with it after it updated. It won't restart. It just spins. He tried several solutions online, and it didn't work. Leo says to try Windows +R to go into restore mode. If there's no important data on the machine, Leo recommends going to another computer and download the Windows Media Creation tool. Create a USB key and reinstall to the surface. He may need to go into the BIOS to get it to boot to the USB key. But reinstalling Windows is the solution.

How Can I Turn Off Memory Dump When My PC Crashes?

Windows 10 Laptop

Episode 1605

John from Los Angeles, CA

John records music on his laptop, but his software is crashing a lot. When it crashes, it compiles error data for a long time. Can he turn that off? Leo says that John has a 64GB of RAM and that can take a long time. You should be able to turn off the memory dump in the system and security under "advanced." Hit the Windows Key and type startup and recovery. Windows+X select system, advanced, startup, and recovery, then you can turn off the memory dump. Select NONE.  But Leo also says that if it's crashing, it could be that your drivers are corrupted.

Why Can I Not Update Windows?

 Windows

Episode 1600

Fred from Tarzana, CA

Fred uses a Windows PC, and he's having trouble updating to the 1903 update. He had a similar problem a few years ago during the Anniversary edition. He just can't update it. Leo says he's heard several are having issues like that and it could be something unusual that is uncommon about his computer. It could be hardware related, but also quite likely a unique computer program that he has installed. Leo suggests unplugging any external USB peripherals like a printer or external hard drive, then try the update. 

How can I clone a recovery partition?

Windows 10

Episode 1599

Glen from Las Vegas, NV

Glen has an old Toshiba laptop running Windows 10. Recently, he bought a new SSD drive for it, and when he cloned the old drive, it wouldn't clone the recovery partition. Leo says it may be available to it because it's considered a separate drive. Don't do it partition by partition: just clone the entire drive. But the recovery partition isn't a traditional partition, so that may be why. But you can always download Windows 10 Media Creation Tool and use that on a thumb drive as your recovery.

What is a Blue Frowny Face in Windows 10?

BSOD

Episode 1598

Ben from Los Angeles, CA

Ben is getting a "blue frowning face," which Leo says is the new bluescreen of death. Leo says it's likely a hardware or driver issue. Modern operating systems don't BSOD when an app crashes anymore. But low-level errors like drivers or hardware will cause it. If it's just doing it when he's doing nothing, it could mean a failing power supply. Also, make sure the drivers are up to date.