windows 10

Why did my webcam stop working after removing malware?

Episode 1478

Melanie from Irvine, CA
HP Webcam

Melanie finally managed to get her Gmail fixed. After the computer tech removed malware from her computer, her webcam doesn't work. Leo says that there's a lot of people out there that know a lot about computers and considering how bad tech support has gotten, they can be valuable help. But sometimes they can break more than they can fix, and this is one example of that. Leo suspects that while the tech was cleaning out the malware, the malware attached itself to a file and it was then removed. Or, he wiped out Melanie's browser plugins. It's hard to tell.

How can I reset my Windows 10 password?

Episode 1476

Steve from Radondo Beach, CA
PCunlocker

Steve forgot the password on his all-in-one Windows 10 machine. Leo says that can be a serious problem in Windows 10. But since Steve used his Microsoft account to log in, he can change the Microsoft password and he should be able to make it work. Microsoft also has a utility called MSDaRT, which has a feature called Locksmith Wizard that will reset his Windows 10 password. Third party utilities include PC Unlocker.

How can a disabled person use a computer?

Episode 1474

Irwin from Bronx, NY
Windows 10

Irwin's wife is disabled and wants to be able to use her computer. How can she? Leo says to check out an Independent Resource Center near her to get assistance using her computer. Leo also says that Windows 10 's Cortana will open up and voice dictate. There's other accessibility features in Windows 10 as well. She should just press the Windows Key and type "accessibility" or "Ease of access." She'll get a complete list of accessibility features. That can help a lot.

Why doesn't my wireless mouse work with Windows 10?

Episoide 1473

Jerry from Pennsylvania
Computer mouse

Jerry has a new laptop with Windows 10 and his mouse doesn't work. He tried it with a different computer and it works. Leo says the problem with wireless mice is that they fail without notice. The dongle may be the culprit, but it may also be the batteries. Since it works fine with another computer, that tends to point to a driver or the specialized software that came with the mouse. Jerry should just reinstall the software. He can also try a different USB port. One of his ports may be broken. That's why Leo prefers the good old-fashioned wired mouse. It's reliable.

Is running a public beta of Windows OK?

Episoide 1473

Jeremy from Moorpark, CA
Windows 10

Jeremy is currently running Windows 10 Creators Update as a beta called Redstone 4. It's probably the least reliable build because it's a build that won't be shipped for six more months. Redstone 3 will be a better beta build because it's going to ship any time now. It's better to install that one. That's why they have public betas: to get enthusiasts to shake out all the bugs. But the farther off a beta is, the more unreliable it will be.

Why does Windows Update cause problems on my machine?

Episode 1472

Jim from Simi Valley, CA
Windows 10 Start Menu

Jim says that every time he does a Windows update, something goes wrong. It always deletes the restore point after updating, too. Leo says that Windows is deleting the restore point because he doesn't have room for a second one. Freeing up space on the drive could help. Leo doesn't trust restore points though, anyway. They don't work very well.

Do I have malware?

Episode 1471

Sarah from Prescott, AZ
Malware Bytes

Sarah is worried she may have malware on her system. She ran malware bytes and it says she has 170 possible malware issues. Leo says that probably isn't the case. Malware Bytes will give false positives, or overreact to things in the browser it doesn't like. Malware Bytes can also slow the computer down. What really probably happened is that her browser simply crashed. Leo suspects that Sarah's hard drive is getting flaky, and is starting to fail. The good news is her computer is only a few months old and she can have it repaired under warranty.

How can I get my PC to wake up?

Episode 1465

Don from Montana
Windows 10

Don has an HP machine running Windows 10 and it's having problems when it goes to sleep. Leo says that he should make sure "Hibernate" is disabled. That causes a lot of problems. It can also not wake up from regular sleep, and it's been a long-running problem in Windows that doesn't really have a fix. He could just set up the display to turn off but disable sleep. Most of the power being used is by the display anyway.