Gary got Windows 10 and didn't like it, so he downgraded to Windows 8.1. If he buys another computer, can he use the image ID of Windows 8 on it? Leo says he really won't want to do that. Ultimately, he'll have to go to Windows 10 and it's pretty much the same, anyway. It sounds to Leo like Gary didn't have his Windows 10 machine properly set up and he couldn't find anything he needed. Microsoft used to have a free utility called Easy Transfer Wizard, but they've killed it and now he would have to buy one from Laplink.
Mike is building a new machine, using a lot of his old PC parts, but upgrading the mother board. Unfortunately, he can't reinstall Windows because the computer can't read the product key. What gives? Leo says it should install, even if it doesn't activate. That will give him 30 days to activate it. He also may want to try Rufus, another free media creation tool that will create a Windows install. Mike likely has a faulty USB key that is causing installation to have issues.
Ray got malware, so he backed up his computer and is wondering what his options are for resetting Windows 10. Leo says there are different levels of reset in the Windows 10 recovery menu. If he selects "Reset This PC," it will wipe out everything including his personal data and applications. If he chooses "Fresh Start," it will install a clean copy of the most recent version of Windows and uninstall any applications that didn't come with Windows, and will preserve his user data. This will probably get rid of most malware.
Diane wants to know if she should jump into the new Windows 10 Creators Update when it's available in the fall or if she should wait. Leo says that the Creators Update has very nice features, but big service pack style updates can be problematic. Leo usually advises waiting for a few days to see if any bugs show up. She should be patient and wait until she gets the notification that the update is ready for her computer. Then defer it a few days or week and see if any problems occur. If everything seems OK, then she can go ahead and install it.
Eric doesn't know how to turn on the screen saver in the Creators Edition of Windows 10. Where is it? Leo says it's not obvious in Windows 10. It's in the Lock Screen, under "Personalization." It's at the very bottom. The reason is that it'll pop up the old control panel for him to set it.
Steve's Windows machine updated to Windows 10 and now he has trouble connecting to his printer. Leo says that he may want to remove the printer, and then research it according to its name, not IP. He can also go into his router and reserve the IP address for his printer. Lastly, he should give his printer a static IP address and tell the router. But that's the worst case because it could affect the router assigning IP addresses on the network, called "IP Collision."
Jim's computer slow down to a crawl at the top of the hour. Leo says it could be a time based issue in Windows. Leo recommends rebooting it in Safe Mode and see if it still happens. If it doesn't, then something is running in the background that's causing it. He could also try another browser and see if that fixes it.
Mark keeps hearing that Windows 10 isn't as secure and that there's privacy issues. Is Microsoft snooping on us in Windows? Leo says that Windows 10 has telemetry features which calls home and provides engineers with data so they can fine tune the OS, but his data is more than secure.
Carol's computer monitor died, and she bought a new one. Now she has a screen that says "Welcome to your new computer" and her settings have vanished. After running a restore point, she got it back to normal, and the same thing happened the next day. Leo says that the her Windows profile may have gotten corrupted, which can happen. Carol can find instructions on how to fix a corrupted profile at support.microsoft.com. The best way to fix it is to reinstall Windows, though.
Rob wants to replace his 5K iMac with a Windows desktop. He loves the hardware, but he's just not a fan of macOS. Leo says that if he wants flexibility with his hardware, then Windows is a far better option. Leo says that he doesn't have to get rid of the iMac if he likes that hardware, he can just run Windows on it through Boot Camp. He'll just need to buy a copy of Windows 10.