Greg has an employee who downloaded the 32 bit version of Windows 10 and installed it by mistake, rather than the 64 bit version. Can he reinstall it? Leo says that he'll probably have to wipe the drive and install from scratch. So he should make sure to backup the data first and then format the drive. He can't just upgrade on top of it, unfortunately.
Mark wants to keep Windows 7 on his computer. How can he stop the update? Leo says that Microsoft won't push him to update anymore. That was when he had the free update option. Now they're charging for it, so they won't push him to update unless he wants to buy it. He'll want to be sure he keeps updating Windows 7 to keep it secure, though.
Marcello got the Windows 10 Creators Update and now his sound won't work. Leo says there's a bug in the update related to the Sound Blaster sound card which changes the bit depth of the audio. Leo recommends going into the settings and changing it back to 16-bit. It may also be that X-Fi isn't supported, so he'll need to disable that feature. It's a known bug that Leo thought was fixed, but apparently it wasn't.
Sally has a Dell Inspiron using Word Perfect, but her keyboard is acting up. She's having issues connecting. Leo says that the keyboard is clearly broken. It can happen. She should try plugging in another keyboard and see if she has the same problem. If she doesn't, then she'll know it's the keyboard. If it does, then it's a driver issue. Being an older laptop, that laptop may not be compatible with Windows 10. But if Microsoft offered Windows to her, then the laptop is fine. It's likely a keyboard driver that's gotten corrupted.
Microsoft is going to start rolling out the Creators Update to Windows 10 starting April 11. This won't be a massive change in terms of how it looks, but there will be a considerable amount of new features. While last year's Anniversary Update was a problem for some people, Microsoft has fixed those bugs over time. Leo's not counting on it being quite reliable, but it is still good advice that if you get offered the Creator's Update on April 11, you may want to wait. You should be able to defer the update for as long as you can.
David wants to know the difference between Windows 10, Windows 10 N, and Windows 10 Single Language. Leo says to get Windows 10. N is the European Union (EU) version, single language is the smaller version with only a single language supported. David wants the original Windows 10 edition.
Michele has an old OkiData laser printer. After updating to Windows 10, she's having trouble using it. She has to constantly reinstall the drivers for it to work. It's as if the computer forgets the drivers. Now, all she can print is a test page. Leo says that the test page is generated by the printer, not the computer, which is why she can print it. So there's clearly a communications issue. It may be a problem with how she's installing it. She shouldn't plug in the printer first. Instead, she should install the drivers first.
John wants to know if he can reactivate Windows after replacing the Motherboard. Leo says he probably can. He'll just have to contact Microsoft and tell them what he's had to replace, and they will understand and authenticate. If he replaced more than half the computer, they may take issue. But with just replacing the motherboard, he should be able to get it authenticated. Windows may reject him when he tries, but then he can just contact Microsoft.
Victor has an external drive which shows up as a drive, but Windows doesn't read it. Leo says to right click on the start button and select "Disk Management." It may be that the drive isn't formatted or partitioned properly.
Hugo got the Windows Anniversary update and he finds that the PC runs at 100% all the time and that it runs hotter. Leo says that has been a common problem for many users, and once you've upgraded to a new OS from an old OS, it may inherit some issues. Leo advises using Microsoft's Media Creation tool and backup his data, format his hard drive and reinstall Windows using the Windows Install he just created. That'll definitely fix it. He can think of it as Spring cleaning. There could also be some bugs in it that is causing some services to run even after he's closed a program out.