Windows

How can I reclaim my disk partition space?

Episode 1539

Roger from California

Roger wants to know if he should keep his Motorola smart phone plugged in when not in use. Leo says almost all devices these days have protection against any overcharging, and will keep the battery at a nominal temperature. But over time, that battery will wear out. It only has about 500 charges in a lifetime. If your battery is running out faster, it's more likely that your phone is running something in the background. Check what apps you're using.

What computer do I need for video editing?

Dell Precision Workstation

Episode 1537

Gary from Walla Walla, WA

Gary wants to buy a PC for video editing. How much should he spend? Leo says that just about any PC can do video editing. The money comes from how much performance he'll want. Leo uses a Dell Precision Workstation with Xeon processors that scream. So they are very powerful and expensive. An iMac would be more than adequate, though, to capture and edit home movies. A MacBook Pro would also work.

Why won't my computer boot up?

BIOS

Episode 1534

Josh from Sutters, CA

Josh built his own computer, but when he turns it on, sometimes it stalls on the POST (Power On Self Test). Leo says that it could be a cold solder connection, which needs to heat up a bit before the connection is made and the motherboard boots up. But that is rare these days. It could also be a flakey power supply. Another thing to check is if the RAM is properly seated.

Leo thinks the most likely cause is that the BIOS is corrupt. He should try and refresh it. If that doesn't work, he can try and reinstall the BIOS firmware. It could also be physically damaged, though.

Why am I not getting my Windows updates?

Windows 10 Start Menu

Episode 1532

Steve from Tacoma, WA

Steve's Windows 10 machine won't update beyond 1803. Leo says that Microsoft pulled 1809 because of some bugs. It will be fixed and available again soon, though. Feature updates aren't critical — it's just the security updates that are important. But if it's preventing him from getting security updates, then it could mean the update is blocked and he'll have to clear 1803 in order to get back to updating. Microsoft has a troubleshooter for blocked updates, and Leo recommends running it.

Run Individual Programs as Administrator

One of the ways you can easily protect yourself against malware and viruses is by running as a "Standard" or "Limited" user in Windows. When you run as administrator, programs can easily get full access to your system, including those that might be installed without your knowledge. But when you run as a standard user, you may run into an issue where a program won't run because it requires more permissions. An example of software that would require additional permissions would be a screen recording program. When this happens, you can elect to run that individual program as administrator.

Why did Windows Defender block Camtasia?

Camtasia

Episode 1529

Thomas from Vancouver, WA

Thomas was running into problems with Windows Defender blocking Camtasia and OBS from saving files. Leo thought that if he had been running as a limited or standard user, that he simply wouldn't have the permissions for that, but he's running as administrator. Leo says this does seem suspicious. Thomas should set up a shortcut for Camtasia and OBS to run as administrator. When you right click on an application, one of the options that comes up is "run as administrator." It may be that those apps need more permissions.