Windows

Why can't my program read the database it needs to run?

CDs

Episode 1524

Brian from Lakewood, CA

Brian has a repair program on his computer that's been installed on his computer, but he can't get the program to recognize the data he copied on the computer. Rich says that the program may require the CD to be used to access the database files. It's likely coded that way, and it's a copyright protection measure. Rich also says it could just be an older program that doesn't work properly on today's computers. It's out of date. Is there a new version of the program he can download?

Why does Windows change the date on my files when I copy them?

Episode 1520

Sal from Whittier, CA

Sal wants to move data over to an external drive, but when he does, it changes the created date to the date he transfers the data over. How can he avoid that? Leo says that Windows copy is notoriously bad on that. Use a different copy app like RoboCopy. But for photos, most cameras store the date an image was taken in its EXIF data.

Can I roll back my Windows update?

Microsoft Windows 10 Start Menu

Episode 1516

David from Wichita Falls, TX

David just got the latest Windows 1803 update, and broke several of his apps. Is there a way he can roll back to use them? Leo says that he won't want to roll back. It's too important for the security. If it is the 1803 update, that's not as important as the security updates because it's a feature update. So he can roll it back if he wants and defer it for up to a year. Sooner or later, though, Microsoft is going to force that update upon him.

Do I need to do a clean install of Windows 10?

Windows 10 Start Menu

Episode 1512

Mark from Lake Havasu, AZ

Mark is upgrading his Windows 7 laptop to Windows 10. Can he just upgrade or should he do a clean install? Leo says that he still prefers a clean install, but the truth is that the recent Windows 10 update makes clean installs unnecessary. He should still back up, though, just in case. But then he can go ahead and upgrade it. If there's problems, then he can resort to the clean install.

Why am I getting a black screen on Windows?

Episode 1512

Daryl from Orange, CA

Daryl is running Windows 8.1, but after a so-called critical update, he gets a black screen. Leo says that sometimes an update can break something, and it sounds like it may be an incompatible video driver. First thing to do is to boot into Safe Mode. Then, if his screen comes up, that indicates a driver issue. Daryl should go to the video card manufacturer's website and download the latest video driver.

How can I make my Surface Studio run faster?

Microsoft Surface Studio

Episode 1512

G. Scott from Finland, MN

G Scott bought the Microsoft Surface Studio computer when it came out and got it with an i7. But it's sluggish when running Excel and other apps. Leo has a hunch that the hybrid hard drive is causing the slow down. Intel created the Fusion drive and it's never really paid off in performance. Leo had the drive replaced with an M.2 MVE connected SSD drive. Know How has a video on how to do it here.

Why does my mouse keep crashing?

AmazonBasics 3-Button USB Wired Mouse

Episode 1511

Greg from Newport Beach, CA

Greg's mouse cursor is freezing and it's making a loud audible noise. Leo says he suspects the mouse is experiencing a hard crash of the mouse. Unplugging the mouse and plugging it back in will fix it. It's also a sign of a worn out mouse cable, causing connectivity issues. It could also be a problem with his USB plug, or even the USB controller chip on the motherboard. He should check the drivers. And then, try to get a cheap PCI USB card and see if he can make it work. If it does, then he'll know it's the motherboard USB controller. But Leo suspects it's the mouse drivers.