Rick bought a new Windows 7 PC. But when he was using Windows XP one last time, he got nailed by the FBI Moneypack virus. Leo says that the FBI is not going to make him buy a gift card at 7-11 and pay them tribute. Since he isn't locked out, he can just backup his data, format the hard drive and reinstall Windows. It's just an annoying malware popup designed to make people worry.
Steve Martin uses the new Windows Surface Pro 3 and he loves it. But iTunes keeps losing his playlists and music on the tablet. Leo advises using MediaMonkey instead. iTunes for Windows has always been problematic. He should install Media Monkey, and then have it sync from the iTunes folder.
Eddie bought an Acer laptop and he upgraded to Windows 8.1 and his bluetooth is now broken. Nothing will pair. He's also been getting popups for drivers. Leo says that Windows 8.1 did break the drivers on the Acer V5 laptop. So the solution is to install the drivers from Acer.
Diana is finally replacing her XP machine with a new computer. But how does she transfer all her files to the new machine? Leo says that since Diana hasn't bought a new Windows machine yet, it may be a good idea to think about whether or not she really needs Windows. Often people buy far more computer than they need. And now that the industry has matured, Leo's more inclined to suggest a Chromebook and keep her data online, rather than Windows. Or maybe even a tablet, if most of her activity is email and surfing the internet. Leo gave his mom an iPad for that very reason.
Dan says he gets error messages when booting up to Windows and sometimes it just boots up to a black screen. Leo says that intermittent problems are the hardest to diagnose and it could indicate a problem with his power supply or a lose cable. It could also be an overheating issue. The best thing is to make sure his data is constantly backed up.
In true Microsoft fashion, the follow up to Windows 8.1 is going to be called Windows 10. And there's a reason, which has to do with Windows 95! Apparently, it's the legacy code dating all the way back to Windows 95 which Microsoft is reluctant to break by abandoning it inside of the new OS.
Pierre's computer uses Windows 95 because he has software he needs to use. What can he do to get online? Leo says that he'd have to find a copy of Mosaic or Netscape browsers. And most websites won't work on it.
Pierre will really need to get a modern computer running Windows 8.1 to effectively use the internet.
Shirley can't keep her Windows open because they minimize without her pressing the button. She tries to use the Internet Explorer icon to bring them back, and they stay for awhile, but then disappear again. Leo says that there's a Windows M key on the keyboard that will do it. Also, there's a program that may want Shirley's attention and, as such, it's shrinking the windows. Putting the mouse in the corner may do it as well, so she should make sure it's moved out of there.
David wants to know if there's a way to do file copy in Windows. Leo says that Microsoft offers a command line utility called RoboCopy that is far better than Windows own copy utility. It has verification built in.
XCopy is another option from DOS days. It's designed for multi file copying. Both are done from the command line. It will also "fail gracefully" and resume as well, rather than drag and dropping. Third party options include FastCopy, but avoid getting it from download.com since it adds junkware.
Laxman uses Windows 7 as a limited user, but he can't remember his administrator password. How can he recover it? Leo says Lophtcrack was a utility that hackers use to crack the administrator password. But Symantec bought it and killed it.
There's also a utility by PogoStick.net, where he can download a LiveCD.ISO, burn it to a CD and then boot his computer. The utilty will remove the password and let him reset it.