Windows

Why can't I recover Windows?

Episode 1464

Melita from California
Windows 10

Melita tried installing the Spectre Meltdown patches and now she's having issues with Windows. Leo says that the problem may be due to the antivirus companies not updating so that she can install it. Microsoft has to update Windows Defender with a patch to her registry that says it's ready. She tried doing a system recovery to reinstall Windows and now she can't do anything. Leo suspects that Melita may be having issues with her hard drive. Or her optical CD install discs have gone bad. It could also be a larger motherboard failure, like a dead motherboard battery.

Why does my computer freeze up?

Jim from Laytonsville, MD

Episode 1463

Jim has a Windows 7 computer and about two months ago it started messing up his mouse, which freezes up for a few seconds or up to 5 minutes. It usually happens after checking his email and then going online for awhile. Then he exits out and the mouse freezes and he has to reboot. Leo says that there's probably something running in the background that's slowing down your computer and causing processes to back up. Leo suggests trying another browser, like Google Chrome.

How can I update my Windows Tablet?

Steve from Portland, OR

Episode 1463

Alan has a NuVision Windows tablet and when he turned it on, it wanted to update, but it can't because there isn't enough space on the drive. How can he update it? Leo says that the biggest problem these tablets have is that there's no space to update it, nor can you connect a thumbdrive to do it. He did put a 64GB microSD card into the slot, but that didn't work either. Leo says that's because it probably has to update to the internal memory. One thing to try is to download an updated version of Windows 10 creators edition and blast it onto the tablet using the media creation tool.

How to Identify Bootup Problems

Slow bootup times have always plagued many Windows computers, and it can often be tricky to figure out what causes it. Often times, it's as simple as a hard drive going bad. When hard drives start to wear out, the operating system can have difficulty reading all of the sectors on it. If it happens to come across bad sectors during the bootup process, it will have to repeatedly attempt to read that sector until it finally works. This can extend the time it takes to boot the PC up by several minutes.

Is my computer compatible with the Windows 10 update?

Episode 1462

Stan from Victorville, CA
Windows 10

Stan is trying to update his computer, but he can't download the files (there's an exclamation point). So he turned it off and turned it back on and it updated anyway. Leo says that it's likely his computer was made compatible by Microsoft and when he turned it back on, it did the update because it was ready to. Windows also has a troubleshooter that could help.

Why does it take so long for my computer to boot up?

Episode 1462

Matthew from Austria
Dell Inspiron 17R

Matthew gave his mother in law a Dell computer Inspiron 17R 571 running Windows 10, but it's taking 5 minutes to boot up. Leo suspects that the spinning hard drive may be starting to fail, with difficult to read sectors. It could also be software that's hanging up the bootup process. Matthew should try using the boot log to see what may be causing the issue. He can get to this by holding the Shift key while its booting, and he can choose to create a boot log on the root level of the drive named bootlog.txt.

Why can't I update Windows 10 with the Fall Creators Update?

Episode 1459

Steve from Oceanside, CA
Windows 10

Steve has an old Gateway computer and wants to know if he can update to the latest Windows 10 Fall Creators update. It won't install, failing at 84%. It can restore the previous version, but he doesn't know why he can't update. Leo says that it should since Microsoft has opened it up to all computers now. But if he hasn't applied all the previous hotfixes, it may fail.

Create a Disk Image in Windows

One of the best ways to make a backup of your drive is to create a "disk image." This will essentially take a snapshot of the drive and make it bootable so you can restore your PC to that moment in time if your drive crashes. There are a number of third-party tools that you can use to do this, but Microsoft actually has included the ability to create a disk image right within Windows. Here's how to get to it: