Al wants to know if he should upgrade to windows 10 because he's getting tired of the reminders. Leo says that moving forward, Windows 10 is the last OS that Microsoft plans to release and it will be consistently upgraded. You can disable the reminders, but remember that after this month, Windows 10 will no longer be free. So why not upgrade to get the free upgraded tied to your computer, and then downgrade back to Windows 10. That way you have a window into the future.
Tony has a Windows 7 laptop and he wants to replace the hard drive with an SSD and then dual boot with Windows 10. Leo says it's completely doable. Leo recommends backing up his data and then replacing the drive. Then he can do a clean install of Windows 7, and then do the Windows 10 upgrade. Then he can also choose a dual boot option.
There are a few pitfalls doing this, though. Leo recommends Googling "Windows 10 dual boot" for tips.
Gloria's Acer Windows 7 computer has an error code which pops up when she turns it on. Leo says that is a known error with Acer computers that points to an issue with the BIOS. The BIOS is a chip with a small program in it that runs immediately after turning it on. If there's an error message, it sounds like it could be corrupted or damaged. It could also be causing Gloria's inability to install Windows 10.
Ron has Windows Media Player and he has videos taking from an old pocket camcorder. Now Windows Media Player won't play the videos anymore. Leo says that Ron is probably in "codec hell," meaning that the avi file needs a codec that Windows doesn't have it. The Camera probably uses a strange codec that Windows 10 probably deleted along with Windows Media Player. And even though you restored it, the codecs are all gone. Leo recommends trying to play it with VideoLanClient instead.
Alan has an old Dell computer and he is having trouble using Windows 10 because of the video problems. Leo says that Windows should be able to automatically read the native resolution and adjust accordingly. For some reason, Windows thinks the aspect ratio is wrong and it's stretching it to widescreen. It could be a driver issue. It may also be the text file that describes the attributes of the monitor. It's called a monitor driver.
Linda has a Sony Vaio laptop and after a system restore, it's asking her to install PCI Modem hardware. Leo says the new version of Windows doesn't have the drivers for her hardware and is asking her for it. She should search Sony's website and download the latest drivers.
Glen wants to dual boot with Windows 7 and 10. Leo says it can be done. He can do the download and it should ask him if he wants to install Windows side by side. Will he be able to update both? Leo says absolutely. It'll be free, too, since the license is associated with the hardware and not the user. He'll have to update within the version he's using, though.
Glen should create his partition first. Then go into the Windows installer and choose the dual boot side by side option.
Brenda needs to upgrade from Windows 8 to 8.1. Leo says she definitely needs to do that. She says that Windows wants to uninstall Sentinel runtime drivers before installing, but she can't remove them because she hasn't installed them. Leo says it could be due to a program that she used in the past, or it was preloaded in her machine. It's probably from a trial antivirus. She's going to have to reinstall the trialware, and then uninstall it using their removal tool.
Joe wants to use a different browser than Internet Explorer. Can he change the default browser? Leo says yes. You can always change your browser default and Chrome really is the best option of all of them. Cortana will only work with EDGE or Internet Explorer, though. If he doesn't care about that, then he should definitely use Chrome.
Matthew has to reboot his laptop several times before it finally boots up. Leo says this has been an ongoing problem with PCs for decades and Leo believes it's a hardware issue in the overall PC design. He thinks it's because the laptop is cold and when it boots up, it takes awhile to get the connections warmed up in order to work. Leo says one way to test this is to reboot with a Linux CD and see if it boots up OK. If it does, then it's a Windows software issue, and reinstalling Windows should solve it. If not, it's a hardware issue.