Olee has a hard drive that is full and he's going to put in a new hard drive with Windows already installed. Leo says that won't work. Windows won't just turn on due to Microsoft Genuine Advantage. Olee would have to format the hard drive and start over. He'd need Windows on a disc to reinstall it, though. Leo hates that computers are sold without OS discs anymore. It's a very shortsighted point of view, and manufacturers do it because of piracy concerns.
Lisa get a new Dell computer with a 256GB SSD and a 2TB hard drive. Lately, it's been slowing down and she discovered that all the data has been written to the SSD and not the hard drive. Leo says that Lisa should make her spinning drive the "D" drive and then direct Windows to put all her data onto that D drive. She can move all her data over to it and then remove it from her C drive.
She'll need to right-click on my documents, click on "properties," then "location," then tell Windows where she wants the data to go. In this case, that will be the "D" drive.
Jim is running Internet Explorer 10, and keeps getting error messages saying that "Internet Explorer has stopped working". There are a lot of things that can cause a browser to crash. He should first update Internet Explorer to version 11, which is the latest. He'll have to go to Windows.com and install it from there, because it won't be in his System Updates yet. If that doesn't fix it, he should reset the browser.
Joan has a new computer running Windows 8.1, but the sound doesn't work when she's doing webcasts. Leo says to go into the sound control panel and see if 5.1 surround sound is on. He advises changing it to mono or just stereo.
The chatroom says that changing to 2.1 sound will fix it. Leo also thinks that it may be a surround sound encoding issue. If it's flash, the chatroom says to disable hardware acceleration in Flash settings. She also may need to reset her sound settings in Google+.
Micheline keeps getting Microsoft's message saying that she's not backing up her hard drive, even though she has Carbonite. Leo says that's because Windows doesn't understand Carbonite, so she can go into the security settings of Windows by clicking on the flag in the system tray, and disable the warning.
Mike needs to upgrade his computer for working out in the field and he's looking at a tablet. But he needs PDF markup. Leo says that the Dell Venue 8 Pro tablet is an 8" tablet that runs full Windows and it's get great reviews. And at under $400, it's very affordable.
James is still using XP, but he's looking at getting a laptop. He's wondering if he should try and get Windows 7 or move on to Windows 8. Leo says that moving forward, he should probably get Windows 8, however the irony is that Windows RT, Windows Phone, and Windows 8 Pro are incompatible with one another.
Joyce's laptop stopped installing updates. It keeps looping during configuration. Leo says Joyce has a stuck update and it can be concerning because it could indicate malware is on her computer. She's thinking about just buying a new computer and giving her old one to her son. Leo says that's a good idea, but she should just make sure she wipes the hard drive and install Windows fresh so they don't have access to her data. Should she upgrade to Windows 8?
Sam's business runs XP and he's concerned that when Microsoft stops supporting it, they'll be out in the cold. Leo says he understands wanting to stick with what works, but at some point he'll have to move forward. So it may be a good idea to get the latest version of Windows server or at least move up to Windows 7.