Windows

How can I roll back the latest Windows update?

Nick from Chicago, IL

Episode 1491

Nick doesn't want to update to the Windows 10 1803 update. How can he prevent it? Leo says that you can defer it by telling Windows you're on a metered connection (network settings), but ultimately, you're going to have to bite the bullet. Leo says that you can save the update and a thumbdrive, but Avast can cause issues with the update. https://www.windowscentral.com/windows-10-april-2018-update-common-probl...

What happened to my Edge browser?

Episode 1489

Jim from Alturas, CA
Microsoft Edge

The Edge browser on Jim's Windows 10 computer has disappeared! What can he do? Leo says to hit the Windows key and type E-D-G-E. If it pops up, it's still on his computer and he probably accidentally deleted the shortcut. He can just right click on it and select "PIN to task bar" or "PIN to startup". Then he'll have it back. If it's really gone, he can always reinstall it from the Microsoft app store.

Can I run my phone apps on my computer?

Episode 1489

Linda from Quincy, IL
Android logo

Linda wants to know if she can run her Android apps on her Windows machine. Leo says that there is an emulator called BlueStacks which is supposed to give Windows users that functionality. But Leo's experience is that it isn't all that consistent. And Leo says this is something that people are starting to want, and why developers are being encouraged to create Progressive Web Apps that run in the cloud.

Why does my computer slow down so much?

Episode 1488

John from Las Vegas, NV
https://commons.wikimedia.org/wiki/File:Windows_10_Logo.svg

John built a Windows 10 machine, upgrading from Windows 7. But now it's slowing down while playing videos and he has to do a hard reboot to restart it. Leo says there's a setting in the video driver that is for "hardware acceleration." If it's on, he should turn it off. If it's off, he should turn it on. That may fix it. He can right click on the desktop, then click through the following: personalize, display, change display settings, advanced settings, graphics property box, troubleshooting, change settings, display adapter troubleshooter for hardware acceleration.

Why does my printer go offline in Windows?

Episode 1484

Jeff from Lakewood, CA
Brother MFC-J880DW

Jeff has a Brother printer, and every few hours, it loses its connection to his network and he has to sign back in. Rich says that the printer may go to sleep and if he presses the button on the printer, it wakes it up and the computer finds it again. But Jeff says he has tried it, and Windows still says it's offline. Jeff says it may also need a firmware update.

Can I update my Windows 10 tablet?

Episode 1482

Mike from Maine
Linx Windows Tablet

Mike just got a Linx tablet for about $100. It came with 32GB storage, a keyboard, case, and micro SD card slot. It can take 128 GB. Leo says that the problem with them is that he'll likely have trouble upgrading it. So if he can install his apps on the microSD card, that's a good way to go. What can he do to make sure he can update it? Leo says that most of the stuff that uses up space can be stored on that microSD card. That'll keep his on board storage free for updating.

Why am I running out of room on my Windows tablet?

Episode 1482

Jim from Bonny Lake, WA
Dell Inspiron Windows 2-in-1

Jim bought an Dell Inspiron Windows tablet and he's getting a message that he's running out of room. Leo says most of that space is probably being taken up by Windows. The usable storage space after installing Windows is drastically smaller. User Data can be deleted to make more room. There's also a disk cleanup utility that he can use to make more room.

Should I get an all-in-one computer with an i7?

Episode 1481

Mark from Akron, OH
all-in-one PC

Mark wants to know if all-in-one computers are a good deal. Leo says that Apple changed the game with the iMac and now other PC makers offer them to. They're elegant looking, but some are difficult to expand and upgrade. All-in-ones have thermal constraints as well, and some all-in-ones have a throttled processor because of the heat issue. But if he gets one, he should spring for the SSD and at least 8GB of RAM. It'll help his performance dramatically. That's really where performance is needed anyway. Then he should keep his data on a spinning external drive.

Why did my webcam stop working after removing malware?

Episode 1478

Melanie from Irvine, CA
HP Webcam

Melanie finally managed to get her Gmail fixed. After the computer tech removed malware from her computer, her webcam doesn't work. Leo says that there's a lot of people out there that know a lot about computers and considering how bad tech support has gotten, they can be valuable help. But sometimes they can break more than they can fix, and this is one example of that. Leo suspects that while the tech was cleaning out the malware, the malware attached itself to a file and it was then removed. Or, he wiped out Melanie's browser plugins. It's hard to tell.

How can I authenticate an old version of Windows?

Episode 1477

Ed from Santa Maria, CA
Windows 7

Ed had to reinstall an old version of Windows and when he tried to authenticate it, it won't let him verify with a serial number. Leo says that's probably because Microsoft has discontinued the authentication server and turned it off. So he can't activate it, and it will expire in 30 days. There's probably a workaround though if he does a Google search. Microsoft really should keep it running for people like Ed. He may be able to call them and get it authenticated, but it may just be time to move on.