Gina tried to change her Windows account to a limited user, but now she has no internet connection. What happened? Leo says that sometimes a program won't operate properly unless it runs as an administrator. So that may cause the issue connecting to the Internet. She also has DSLExtreme and it may be that downgrading may have broken her connection to them. Leo says she should double check her connections as well. But at this point, Leo advises contacting DSLExtreme to ask them for help.
Tom has a computer running XP and he's having issues with the accuracy of the number of files in his folders. Leo says that it sounds like the file index is corrupted. He can rebuild the index in the control panel. Windows XP's copy utility is broken also, so Microsoft's answer to that was to offer a separate file copier called "Robocopy." He could also try refreshing the folder in the folder menu. Otherwise it's probably time to upgrade to Windows 7. He should make sure to backup his data too.
Sam is worried that his Windows computer is running as an administrator. Leo suggests creating a second administrator account that he won't use. Then downgrade his regular account to standard user. He could make them look completely different to tell them apart. Then if he needs to install something, it will ask him to log in as an administrator. Any software that needs him to run as an admin, he can just right click on it, select the "run as admin" option and type in his password. This will protect him from over 90% of all malware trying to get on his system.
Janice is a teacher and she spent her own money to upgrade some hardware in the classroom. Leo says he honors that kind of commitment. Janice wants to know if she could use Windows on her MacBook Air. Leo says absolutely, but she'll have to buy a separate version of Windows. There are two ways to do it: 1) run Windows natively using Boot Camp. She can run both OS's and select which one she wants when she boots up. 2) Run Windows virtually, within OS X.
Kevin has a friend who is having trouble with apps like Adobe Reader crashing intermittently. Leo says that it sounds like bit rot. Some programs like Adobe Reader use the same dynamic link library (DLL) and that if that get corrupted, it make sense that anything else that uses it will crash. So Leo suggests removing Reader and then downloading and installing the latest version. He should also update to the latest version of Internet Explorer.
Lloyd got a redirect virus. Leo says these days there really isn't an easy way to get rid of a virus because not only is he infected by this virus, but there's usually other viruses that get invited as well. Once it's on the computer, it can be so deeply embedded that any attempt to remove it can disable the operating system. So at the end of the day, the only thing he can really do is back up his data, format the hard drive, and reinstall Windows from a known, good source. Then he should run all the available updates.
Monny has a bunch of XP machines that he has to upgrade. Leo says that he doesn't necessarily have to. It is possible to operate XP safely online. Here's what you can do -
Jim is buying a new Dell computer and wants to know what antivirus software he should get? Leo says first, an antivirus can't protect him against yourself. It should just be used as a backstop. He will be the first line of defense.
Windows actually has a good antivirus solution built into Windows 8 called Windows Defender. That'll work just fine as long as he keeps it up to date. He should also make sure he runs as a standard user, not an administrator. And don't click on links in emails.
Leo says that Firefox has bookmark syncing, so he should check in his settings to enable that. He can also save them to a USB key and Firefox will import them. Leo also says he should be careful not to copy all of his settings from his old computer. There is a transfer wizard that he could use to copy everything from his old machine, but Leo doesn't generally recommend that. If he plans to keep the old system for awhile, he should just copy over what he needs as he needs it. It's a good idea to start over.
Ken wanted to install a program, but he doesn't have administrative rights in Windows. Leo says that's a good thing. In fact, this is why he shouldn't have admin rights, because malware could easily be installed if he did. He should try using his user login, which should have admin rights. If it doesn't, he should go to the User Accounts Control Panel and see what's going on there. He'll be able to see all of the accounts on the computer there.