George is using a Tiny Hardware Firewall and he sees that it would let him customize the settings. Can it be made more secure? Leo says that the Tiny Hardware Firewall is pretty darn secure as is. Leo hasn't played with the configurations, but he wouldn't want to, either. He just uses it in default mode and he's completely safe.
Don is going on a cruise and he wants to use Wi-Fi. Is SkyRoam good? Leo says no, not for a cruise. The best and cheapest way is from the cruise line itself. It's not cheap or fast, though. Royal Caribbean has super fast internet called VOOM, but it's still expensive. He'll have to get up really early in the morning to have decent speeds.
Unless he's in a port, he should just pretend that he's disconnected from the world. Then when he's in port, he can then use an internet cafe or get a prepaid MiFi card to handle cellular.
Mass can't get Wi-Fi on his PC. It's about three years old and he hasn't used it in awhile. Leo says it may be that the computer needs to reacquire the network and password. If he can, he should choose to "forget the network" and then reboot. It will then see the network again and he can input his password.
Dan recently moved north and he's signed up with Frontier, but he's having Wi-Fi issues. It keeps dropping and he has to reset the router. He's been told that the 5 GHz cuts off after an hour. Leo says that's not normal. In fact, Leo typically recommends using 5 GHz because it's less congested.
Gina's iPhone 6 is having problems connecting to the internet via Wi-Fi. Leo says to make sure she can't get on anyone else's Wi-Fi. If that's not the case, then there is clearly something wrong with the phone or its Wi-Fi settings. It's possible that the settings are preventing it from connecting, but it's also likely the hardware has failed. The only real people who can solve a hardware issue are Geniuses at the Apple Store. Gina should set up an appointment and have the Genius take a look at it.
Melissa's Wi-Fi is really slow of late. Leo says that everyone is experiencing bad Wi-Fi these days because we're doing more with it and dozens of devices are typically connected to it. Congestion is a serious problem. To eliminate her ISP as the problem, she should connect directly to her router and see how it performs. If it's just the same, then she'll know that the ISP needs to fix the problem. But if it improves, then it's her Wi-Fi network.
Lee is a broadcaster who drives Uber & Lyft in his spare time. He's interested in a dual lens dashcam for his car. He'd like to stream live from it in addition to recording. Leo says that dashboard cams are huge, but most only face out. There are many that have two lens juxtaposed, though. To stream live, he'd need a WiFi access point that it can connect to.
Steve's Dell Inspiron laptop drops Wi-Fi all the time. Dell claims to have fixed it via remote access, but it didn't work. Leo says that it's likely the person at Dell tech support had very little training and was following the directions in the notebook. All too often it doesn't fix the problem. What he'll need to do is call them back and ask to have his case escalated to tier 2 or even tier 3 level support.
Brad says every time he tries to upload his photos to Google Photos, his Wi-Fi fails. Leo says that turning his Wi-Fi off and on could help as it renews the "lease" on the router with a new IP address. Something inside the Mac's network settings could be messed up, and renewing the lease can fix it.
It could also mean that the computer has lost contact with the router. He should reset his AirPort and update the firmware. That chatroom says it may be Google Photos that's causing the issue as well.
Alan has cancelled his home internet access. Can he still access his security cameras? Leo says not if they require internet access. NetGear's Arlo Pro supports LTE and has built in batteries, though. Alan will need a service plan either way. Getting home internet may be cheaper.