Dan recently moved north and he's signed up with Frontier, but he's having Wi-Fi issues. It keeps dropping and he has to reset the router. He's been told that the 5 GHz cuts off after an hour. Leo says that's not normal. In fact, Leo typically recommends using 5 GHz because it's less congested.
Gina's iPhone 6 is having problems connecting to the internet via Wi-Fi. Leo says to make sure she can't get on anyone else's Wi-Fi. If that's not the case, then there is clearly something wrong with the phone or its Wi-Fi settings. It's possible that the settings are preventing it from connecting, but it's also likely the hardware has failed. The only real people who can solve a hardware issue are Geniuses at the Apple Store. Gina should set up an appointment and have the Genius take a look at it.
Melissa's Wi-Fi is really slow of late. Leo says that everyone is experiencing bad Wi-Fi these days because we're doing more with it and dozens of devices are typically connected to it. Congestion is a serious problem. To eliminate her ISP as the problem, she should connect directly to her router and see how it performs. If it's just the same, then she'll know that the ISP needs to fix the problem. But if it improves, then it's her Wi-Fi network.
Lee is a broadcaster who drives Uber & Lyft in his spare time. He's interested in a dual lens dashcam for his car. He'd like to stream live from it in addition to recording. Leo says that dashboard cams are huge, but most only face out. There are many that have two lens juxtaposed, though. To stream live, he'd need a WiFi access point that it can connect to.
Steve's Dell Inspiron laptop drops Wi-Fi all the time. Dell claims to have fixed it via remote access, but it didn't work. Leo says that it's likely the person at Dell tech support had very little training and was following the directions in the notebook. All too often it doesn't fix the problem. What he'll need to do is call them back and ask to have his case escalated to tier 2 or even tier 3 level support.
Brad says every time he tries to upload his photos to Google Photos, his Wi-Fi fails. Leo says that turning his Wi-Fi off and on could help as it renews the "lease" on the router with a new IP address. Something inside the Mac's network settings could be messed up, and renewing the lease can fix it.
It could also mean that the computer has lost contact with the router. He should reset his AirPort and update the firmware. That chatroom says it may be Google Photos that's causing the issue as well.
Alan has cancelled his home internet access. Can he still access his security cameras? Leo says not if they require internet access. NetGear's Arlo Pro supports LTE and has built in batteries, though. Alan will need a service plan either way. Getting home internet may be cheaper.
Joe is having issues with terrible Wi-Fi downstairs. Leo says that there are two ways to improve Wi-Fi:
Cody just moved to a new house and the Wi-Fi internet upstairs is super slow. Leo says that Cody could put another router upstairs. If he puts the router in bridge mode, it will extend the Wi-Fi signal. There's a new way to do this, however. It's called Mesh Networking which uses a secondary signal, and doesn't just pass along the original signal.
David tethers his computer through his mobile device, but he's wondering if it's secure. Leo says it's probably more secure because cell phones are encrypted now. Using the Wi-Fi through his phone is a different matter, if he's at a public hotspot. At that point, his traffic is out in the clear and easily grabbed. If he's going to use a hotspot, Leo advises using the Tiny Hardware Firewall and a VPN. The Tiny Hardware Firewall is like a router that then connects to his phone.