Brian has an Apple Airport and every time he gets on the network with his phone, the internet drops out. Leo says to check his DNS to see if it's properly configured. That can be found in network settings. He should also try rebooting his router. Steve Gibson has a tool called DNS Benchmark at GRC.com which can tell him how well his DNS settings are responding.
Dee Dee is moving into an office that's promising free Wi-Fi and hardwired internet. Does she need both? Leo says that she's probably getting local service and she can connect either way. Hardwired connections will be faster and she won't have to deal with congestion. This could also mean they are just providing the wired infrastructure, and she'll still have to buy her own internet to use with it. Or, they may be offering a free public Wi-Fi. Leo recommends checking on that. She should also do a speed test, and ask if they have bandwidth caps.
Greg has to extend his Wi-Fi in order to stream to the TVs around the house. What kind of extender should he get? Leo says the farther he is away, the less signal and speed he'll get. So he'll need to boost the signal. If he's using a modern Wi-Fi router that uses 802.11AC, then it'll be easier. But if he has to use a router provided by the cable company, he should try and see if he can put the router/modem in bridge mode and use his own router. Then he should turn off the modem's Wi-Fi radio as well.
Adrian is living in a rural area having an issue with slow internet service. He got a new router, but the problem still persists. Rich says this could be because of living in a rural area. He should try and bypass the router and do a speed test. If it works better, then it points to the router as the issue. But Rich doesn't think it's the router, since Adrian bought a new one. Rich thinks there may be an issue between the modem and the router. He should do a factory reset on the modem (better yet, ask his ISP for a new one).
George has heard that Facebook is going to offer free Wi-Fi soon. What does Rich know? Rich says that both Facebook and Google are working on initiatives, but they're aimed primarily at rural areas, where broadband simply isn't available due to limited population.
Larry wants to use his camera with Be My Eyes on his iPhone, an app for the vision impaired. Leo says the first thing he'll need is a camera that can connect over Wi-Fi. Then he would need an app to allow him to remotely control it from the iPhone. Leo says that iOS sandboxes each app for security purposes, so one app can't compromise others, so he likely won't be able to use a separate camera with that particular app.
Dan is going to be in a hotel for a few weeks while his apartment complex is being renovated.How can he be secure with Wifi? Leo says that a portable travel router like the Tiny Hardware Firewall will keep you good and protected. But if you turn your phone into a wifi hotspot, you're just as secure because it's encrypted, especially on GoogleFi.
John is a fire fighter and they share the cost of Wi-Fi with multiple access points. But when they increased his data plan to 300 Mbps, the most his router will get is 80. Leo says that typically, Wi-Fi is 60% of what they say. So he should be safely expecting 180 Mbps. But at 2.4Ghz, he's only going to get 80. He's going to need a TriBand router. For pure speed, Leo recommends the NetGear Orbi Pro Mesh router. He can get one extra unit for every 1500 sq ft coverage.
Ron is going on a cruise soon and he wants to know if the Wi-Fi on the ship will be usable. Leo says it's always slow because satellite connections are slow, with a lot of latency, and on top of that, he'll be sharing bandwidth with 4,000 people. The best he can do is get up in the middle of the night and use it. The worst part is, it's also very expensive. But when he's in port, he'll have access to mobile data.
Jean wants to know if she should buy her own modem or not. She has DSL. Leo says that since she has DSL, she should just stick with the modem that DSL Extreme provided to her. Generally when Leo talks about replacing the modem to avoid the rental fee, he's talking about cable modems. He wouldn't mess with a DSL modem. As far as the router goes, Leo would recommend Jean get the TP-Link Archer C8, which is less than $80.