Doug does a lot of traveling on the road and he uses a open Wi-Fi hotspots a lot. He's worried about the security of using those hotspots, though. Leo says that using a Virtual Private Network (VPN) is a good solution, as it burrows a secure tunnel through the hotspot so that all of his data is encrypted. He'd be totally safe and secure. The downside though it that using a VPN will slow him down a lot, and they are a challenge for some to set up. And the reality is, more and more of what he'll be doing online is encrypted anyway.
Che just bought a new Dell XPS Desktop and it's started to slow down drastically. He does a speed test, like Leo taught, and the desktop is much slower than his laptop. Leo says to try plugging the desktop directly into the router with an ethernet cable, and see if the speed improves. If so, then he's narrowed it down to the router. Leo says it could the hardware, but he could try reinstalling the Wi-Fi connection. There may also be conflicting Wi-Fi drivers at work between the hardware driver and the Windows driver. That can confuse Windows and slow things down.
Don just picked up the Dell XPS 13 per Leo's recommendation with the touch screen and he loves it. Leo says when buying a PC these days, it makes sense to "load it up" to future proof it and use it longer.
Anthony is buying a newly built home and it comes with Cat5 Ethernet cable. He's wondering how the Wi-Fi performance will be. Leo says it depends on the design, but he may need to get a few access points and salt the house with them here and there. Leo recommends staying within the family of his main router.
Rick is a truck driver and relies on open Wi-Fi access points. But a lot of them don't have parking space for his rig. How can he extend the signal so he can access their signal from outside the parking lots? Leo says that while there are Wi-Fi extenders that can pick up signals from a distance, he'll want to be sure he is a good customer at that provider. C Crane has a Wi-Fi extender called The Country Mile Wi-Fi. Another option is to buy a MiFi card, which uses 4G, and he can get that just about anywhere.
Richard was trying to transfer over his photos from his camera to his phone via Wi-Fi, but he can't find them. Leo says he does the same thing with his Sony because it's NFC enabled. But he'd need an app to do it. So if he doesn't have the app, then it may not have been received.
Luis can't connect to his Wi-Fi at his house, but he can connect to other Wi-Fi networks. Leo says that the first thing to do is connect via ethernet, just to make sure he can connect wired. Then he should try and join the Wi-Fi while he's right next to the router. If he can't connect, he should try rebooting the router. Then reboot the laptop. Then try wired again. It could be a handshake issue.
Richard turns off Wi-Fi when he's recording from his Android phone with TuneIn Pro. Now he can't turn the Wi-Fi back on. It does work in safe mode, though. Leo says that means an app is causing the problem. Could be a bad update. He should try resetting his phone. He should make sure his photos are backed up to Google Photos, and that he has his Google contacts backed up. Then go into pure recovery mode and wipe everything. He can also back them up to his computer via MTP. Once that's done, the issue should be fixed.
Mike's iPhone 6 Plus isn't accessing his Wi-Fi consistently. It keeps getting bumped off. Leo says that sometimes Apple products can be a bit promiscuous with Wi-Fi because it's always looking for a stronger signal. But it could be the settings in another device that has Wi-Fi access that's luring his device away.