Jerry has been using an app to hack a neighbor's Wifi for free WiFi. Leo says that is a violation of federal law and Jerry really shouldn't be doing that. And it probably doesn't work anyway since most wifi routers are using WPA2 these days and that's a lot harder to crack.
David lives in a fifth floor apartment with 100 Mbps WiFi available. He can't get it on his floor, though. What can he do? Leo says that WiFi is generally limited by distance and David is just too far away from the access point. He needs one on his floor. If he can get his own modem, that's what he should do. He could also try getting a group together to get WiFi extenders and put a few on every floor. That would help.
George uses his iPad to call Uber, but they don't know where to pick him up. Leo says that's because the iPad doesn't have GPS. The app just has to ask for the address of where he is in order to find him. With a mobile phone, they would have his coordinates in the app. Without GPS, the app has to use other means to find his general location, usually it uses "WiFi triangulation," and that's not always very accurate. The app puts a pin where he is, and if it's using WiFi triangulation, the pin just goes close to where he is. The good news is he can move the pin in the app.
Carrie has a Lenovo Yoga 2 convertible and it won't connect to the internet. It's asking for an adapter. Leo says that the Yoga is wireless, so it shouldn't need an adapter. Leo advises going into the Device Manager by pressing Windows Key and typing "device," then pressing Return. This will show her a list of all her hardware. That will show her if there's a problem with the networking device. She can delete it and then restart the machine. Windows will then reinstall the device driver. There's also a WiFi on/off switch.
Keith wants to know how strong his WiFi network is. Leo recommends WiFi Analyzer. For the Mac, there's WiFi Explorer. It will give him a line graph with signal strength according to channel. It's $20.
He can find other WiFi analyzer apps at netspotapp.com. It may be that all he needs to do is reset his WiFi settings.
Jose has issues with WiFi reaching to the back bedroom in the house. He gets practically no signal at all on his phone back there either. He's told it would be a major issue to move his base station to make it better. What should he do? Leo says that it's a common problem that is largely due to congestion from everyone in the neighborhood. The key is to get an extender. He'll want one that's from the same company. It will cut his bandwidth in half, however, so that's not an ideal solution.
Trevor has a Netgear modem connected to his Google OnHub router. Everything works fine except for an old laptop. Can he connect hardwired to a repeater? Leo says that a second Google device would work because they have two ethernet ports.
Ken has an Eero mesh router, but he's concerned because he has several "internet of things" devices and he hears that mesh routers don't like them. Leo says that is the current problem, and it may be that the devices aren't smart enough to handle the mesh way of handling the network. They're working on it and Leo says that a fix will some sooner or later. But in the meantime, hardwiring to the router may be the best solution.
Jasper is having a hard time connecting his OnePlus phone to Wi-Fi, and the apps time out. Leo says that if it only happens at home, it may not be his phone. He should go connect to a different Wi-Fi hotspot and see if it's happening. If it connects OK, then it may be that his router is having trouble with his phone. Sometimes that happens and it requires a reboot of the router. Leo also says how he holds his phone can also affect how it receives a signal on the OnePlus. That may or may not be contributing to it.
Steven is having trouble with an old iPod logging into Wi-Fi. Jason says that some routers don't like Apple products much. Resetting network settings often helps, as does rebooting the router.