wifi

Why can't I connect my phone to Wi-Fi?

Episode 1399

Jasper from Denmark
OnePlus 3

Jasper is having a hard time connecting his OnePlus phone to Wi-Fi, and the apps time out. Leo says that if it only happens at home, it may not be his phone. He should go connect to a different Wi-Fi hotspot and see if it's happening. If it connects OK, then it may be that his router is having trouble with his phone. Sometimes that happens and it requires a reboot of the router. Leo also says how he holds his phone can also affect how it receives a signal on the OnePlus. That may or may not be contributing to it.

Why do I have trouble connecting to Wi-Fi on my phone?

Episode 1392

Barney from New York City, NY
Wi-Fi

Barney travels a lot. When he gets to a hotel, he has trouble connecting to the local Wi-Fi network. It doesn't always work. Leo says that mobile devices use a system called "captive portal," where it goes to a middle man (usually the hardware company) and then connects in order to agree to the terms and conditions. It can take up to a few minutes for that to happen too, depending on the traffic. Most are impatient and give up. It really comes down to sitting and waiting. Barney can also try going to the Safari app and typing in "captive.apple.com," which may trigger it.

Why is my Wi-Fi network so bad?

Episode 1392

Ted from Apple Valley, CA
Netgear Orbi

Ted is having trouble with his Wi-Fi. Leo says that's not really the fault of his network so much as it's just congested from everyone else's networks and activity. Also, Ted is streaming 4K video and that takes a lot of bandwidth. It may be that Ted's ISP just isn't giving him the bandwidth he needs to consistently get a good stream. On top of that, anything they publish gets cut in half when streaming via Wi-Fi and with the congestion and the bandwidth, that's quite a challenge to overcome.

How can I find out how good my Wi-Fi is in my house?

Episode 1391

Joslyn from Elizabeth, NJ
Plume Wi-Fi

Joslyn is getting ready to move and she wants to know how she can determine how strong a Wi-Fi signal is where she may live. Leo says DSL Reports will give her reviews on how good her internet is in any given area. But that won't tell her how good it is inside where she's going to live. If the building was built with a lot of metal, she'll have a hard time.

How can I get Wi-Fi while on a cruise?

Episode 1388

Don from Brielle, NJ
Royal Caribbean

Don is going on a cruise and he wants to use Wi-Fi. Is SkyRoam good? Leo says no, not for a cruise. The best and cheapest way is from the cruise line itself. It's not cheap or fast, though. Royal Caribbean has super fast internet called VOOM, but it's still expensive. He'll have to get up really early in the morning to have decent speeds.

Unless he's in a port, he should just pretend that he's disconnected from the world. Then when he's in port, he can then use an internet cafe or get a prepaid MiFi card to handle cellular.

Why can't my iPhone connect to the internet via Wi-Fi?

Episode 1384

Gina from Venice Beach, CA
Wi-Fi

Gina's iPhone 6 is having problems connecting to the internet via Wi-Fi. Leo says to make sure she can't get on anyone else's Wi-Fi. If that's not the case, then there is clearly something wrong with the phone or its Wi-Fi settings. It's possible that the settings are preventing it from connecting, but it's also likely the hardware has failed. The only real people who can solve a hardware issue are Geniuses at the Apple Store. Gina should set up an appointment and have the Genius take a look at it.