wifi

Why does my XBox disconnect from the network?

Mike from San Diego, CA

Episode 1318

Mike's XBox One is losing the WiFi connection after about an hour. What's happening? It won't even work with a hard wire. Leo says it could be a bad WiFi radio, but that wouldn't have anything to do with the Ethernet chip. There could be an issue with DHCP host protocol. They assign IP addresses and they are dynamic, so they can expire. It sounds like there's an issue, and Leo says it's a known issue on the XBox. If you google the issue, it's a common problem. And there's some suggestions on how to work around it. If you reboot the router and it fixes it, that tells the tale.

Why doesn't my old laptop connect to the internet?

Sue from Redondo Beach, CA

Episode 1316

Sue bought a new router/modem and her laptop won't connect wirelessly anymore. She's been told that her network card is bad. Leo recommends taking the laptop to a coffee shop to see if it connects via Wi-Fi. If it does, then it's just a configuration issue. Since the laptop is Windows Vista, she wants to just get a new computer. Leo says that's a much better option since Windows 10 is far better than Vista.

Why can't I connect to the internet with my new router?

Terri from Diamond Bar, CA

Episode 1309

Terri bought a new NetGear router but she still can't connect to the internet. Her ISP, Frontier, says that she needs a firmware update. Is this true? Leo says it may be. Terri is using DSLExtreme and Frontier together and it may be that there's an older version of the firmware that's causing the hiccup. Updating the firmware is easy to do. She should go to Netgear.com and download it. Follow the instructions, log into the router, and then run the firmware update utility.

What is wrong with my router?

Episode 1308

Tony from San Diego, CA
Asus AC3200

Tony's router is starting to get flakey. Leo says that we've become used to using cheap routers. However, the cheaper the router, the faster it will wear out. If Tony buys a better quality router, it'll be more consistent and last longer. Netgear makes good routers.

The problem could also be Tony's modem. He'll want a DOCSIS III modem. For that, Leo likes the Arris Surfboard SB6141 which is $70 on Amazon.

Why is my DSL so spotty?

Episode 1304

Frank from Pacifica, CA
Eero

Frank was sold on the notion that DSL was always on, but he's had cases where it get drops out quite often. Leo says that by comparison to dial up, DSL is always on. The drop outs are possibly due to being too far away form the central hub, as the farther away, the worse it gets. It could also be a signal that his router is starting to fail.

How can I improve my Wi-Fi coverage?

Episode 1302

Fred from Upland, CA
Plume Wi-Fi

Fred gets really bad bandwidth with Wi-Fi. Leo says that's a common problem and three companies, including Plume, have started up to address it. Leo says that Eero is currently the only one that has a device out to solve the issue. It costs about $500 for three extenders that he would place all around his home, creating a mesh Wi-Fi network. Luma is a little less expensive, though.

Why can't my Mac connect to the Internet?

Betty from Madison, WI

Episode 1296

Betty can't log into the internet with her Mac. It says there are no plugins to do so. Leo says to check your router connection to see if your WiFi router is turned on. You can do that in the Apple's Network system preferences. If you can't see your access point, you're not connected to it. If it's connected, then look if the internet connection is available. If the WiFi router isn't working properly, it'll be connected, but it won't go anywhere. It'll just be a local address starting with 168. Try resetting your router.

How can I get a better Wi-Fi signal?

David from Long Beach, CA

Episode 1296

David's landlady has wifi but she doesn't want to improve the signal so he can get a better connection. Leo says you can get a WiFi antenna to improve your signal,but if you can convince your landlady to put the access point in a better location, that would be the ticket. Check out RadioLabs.com for tips on which directional antenna to buy to get a better signal. You could also offer to buy her a newer 802.11 AC router. Leo likes the Asus C3200. It goes a long way.

How can I run a TV signal to another building?

Jim from Oxnard, CA

Episode 1284

Jim's church has an auxiliary building that's about 300 feet away and they'd like to create a connection in order to broadcast the church service when they need overflow seating. Leo says he can create a directional Wi-Fi setup that will beam the service directly to the building without the need to deploy cable. He should check out this article at RadioLabs.com. It won't cost any more than running an HDMI cable.