webmail

Why can't I access Gmail on my computer?

Episode 1365

Johnny from Pasadena, CA
XUbuntu

Johnny's computer runs Windows Vista and he's having trouble logging into Gmail. He gets a "Bad Gateway" error. Leo says that Vista may no longer be supported by Gmail. It could also be that clicking on a link to get to Gmail may just be a bad link.

Leo recommends installing Linux on that old Vista PC with XUbuntu. It'll look just like Windows, but will be more modern. His computer will run faster too.

Has my Gmail account been hacked?

Episode 1362

Charles from Vienna, VA
Gmail Logo

Every time Charles tries to open Gmail on his Google Nexus, it wants him to sign in. He's suspicious that someone may have hacked his account. Leo says that there's a lot of reasons to be advised of that, but it's always wise to run Google's Security Checkup just to be safe. It'll tell him what devices are connected to his account and also input a second factor authentication warning.

Was my Yahoo account hacked?

Episode 1350

Howard from Chatsworth, CA
Yahoo Mail Login Notice

David is worried that his account may have been hacked as part of the big Yahoo hack. Leo says it could have, and he should change his password immediately. Yahoo is notoriously terrible with their email security and no one knows if it'll improve when Verizon buys it. Leo advises opening up a GMail account and then set it to get his Yahoo Mail. He can then move all his old email over, disconnect Gmail from Yahoo, and delete everything from his Yahoo account.

If I opened an email I didn't know, could I be hacked?

Ann from Studio City, CA

Episode 1350

Ann got an email notification from Yahoo in her inbox. She had a hunch it was bogus but didn't do anything with it. Can she still get hacked if she opens it but doesn't click on any links? Leo says that a bad guy has to get her to run a program. Leo says that opening the email is relatively harmless, so long as she doesn't click on any links.

How can I tell a phony email from a legitimate one?

Michael from Newcastle, PA

Episode 1347

Mike wants to know how to tell a real email from a phishing email. Leo says to hover over any link that would send him to a website, and see if the link is legitimate. He should never click on it. If it says to install something, or even asks for a credit card, don't do it. That's usually the first sign of an intent to do something nefarious.

Why does Cox delete my email?

Pam from Orange County, CA

Episode 1338

Pam's internet and email is with Cox, but Cox only keeps mail on the server for more than a month and it keeps disappearing. Leo recommends going with Gmail instead. They don't have a time limit and she can have it grab her email from her existing account. It makes it a much better option. Also, Cox is using IMAP for email, and that's why they're taking the email off. She could set her email for POP and it will download all the email to her computer. FastMail is another option.

Is there pro level support for Gmail?

Rick from Glendale, CA

Episode 1337

Rick has had a Yahoo account for most of his digital life. But now his daughter is trying to get him to use Boomarang, and it only works with Gmail. So he's decided to migrate over to Gmail. Leo says that Gmail is a great option, but if he's looking for professional level support, then subscribing to Google Apps may be the solution. The chatroom says that GSuite is an option. It's $4.16 a month per user with support.

How Did Hackers Break Into the DNC Email Servers?

Episode 1334

DNC Logo

A new article on Motherboard details how hackers used a spearfishing attack to get passwords and break into the email of members of the Democrat National Committee, namely John Podesta, and also Colin Powell. The attack came as a phoney message from Google that someone had their password and they should change the password immediately, along with a big "change password" button.

How can I change my ISP and keep my email?

Gail from Covina, CA

Episode 1326

Gail is one of those Verizon customers that got trapped in the Frontier acquisition. She keeps it because everyone knows her email. Leo says that's why he suggests everyone buy a domain name that will be their email address forever. Then she could change providers and nobody will know. She can then forward all of her email to it. In fact, she can do that now with her Frontier account by getting Google Gmail and then forwarding all of her mail to that. Once she makes the switch she can then inform everyone and never look back.