webmail

What's a good alternative to Outlook?

Episode 1383

Carlo from Irvine, CA
Gmail

Karlo has a cookie business, and when people order cookies and pay by Paypal, he has to use Outlook to get notifications. Leo says that Go Daddy's interface will support other email interfaces, regardless of what they may say. Outlook itself is a modern system and would work, but it's not the only game in town. He can also use Gmail. There's also Thunderbird, Windows Live Mail, and the Apple Mail app on Mac.

Why is my email so poorly formatted?

Larry from Altadena, CA

Episode 1369

Larry has an android phone and sometimes he gets an email message that comes out vertically, rather than horizontally. Leo says that sounds like a bad html format. Leo suggests trying another Gmail app called Inbox. Leo likes it better anyway. If it's not happening there, then it's fixed. If it is, then look in your accessibility settings. It could also be so many indents from replying that it's causing bad formatting.

What mail program should I use on my Mac?

Episode 1366

Chris from Miami, FL
Apple Mail

Chris doesn't like the Mac Mail app, and PGP tends to screw things up. Leo has been making PGP keys since 2005, but when he made them, he didn't keep track of the revocation password or get a revocation certificate so he can't revoke old keys. It's always best to use the most recent key. The way to verify that encrypted email with Leo works is by going to his website at leolaporte.com and checking the PGP link, which is his most current key. PGP doesn't work with the updated macOS Sierra Mail app, though.

Why can't I access Gmail on my computer?

Episode 1365

Johnny from Pasadena, CA
XUbuntu

Johnny's computer runs Windows Vista and he's having trouble logging into Gmail. He gets a "Bad Gateway" error. Leo says that Vista may no longer be supported by Gmail. It could also be that clicking on a link to get to Gmail may just be a bad link.

Leo recommends installing Linux on that old Vista PC with XUbuntu. It'll look just like Windows, but will be more modern. His computer will run faster too.

Has my Gmail account been hacked?

Episode 1362

Charles from Vienna, VA
Gmail Logo

Every time Charles tries to open Gmail on his Google Nexus, it wants him to sign in. He's suspicious that someone may have hacked his account. Leo says that there's a lot of reasons to be advised of that, but it's always wise to run Google's Security Checkup just to be safe. It'll tell him what devices are connected to his account and also input a second factor authentication warning.

Was my Yahoo account hacked?

Episode 1350

Howard from Chatsworth, CA
Yahoo Mail Login Notice

David is worried that his account may have been hacked as part of the big Yahoo hack. Leo says it could have, and he should change his password immediately. Yahoo is notoriously terrible with their email security and no one knows if it'll improve when Verizon buys it. Leo advises opening up a GMail account and then set it to get his Yahoo Mail. He can then move all his old email over, disconnect Gmail from Yahoo, and delete everything from his Yahoo account.

If I opened an email I didn't know, could I be hacked?

Ann from Studio City, CA

Episode 1350

Ann got an email notification from Yahoo in her inbox. She had a hunch it was bogus but didn't do anything with it. Can she still get hacked if she opens it but doesn't click on any links? Leo says that a bad guy has to get her to run a program. Leo says that opening the email is relatively harmless, so long as she doesn't click on any links.

How can I tell a phony email from a legitimate one?

Michael from Newcastle, PA

Episode 1347

Mike wants to know how to tell a real email from a phishing email. Leo says to hover over any link that would send him to a website, and see if the link is legitimate. He should never click on it. If it says to install something, or even asks for a credit card, don't do it. That's usually the first sign of an intent to do something nefarious.