webmail

Why am I getting email bounced back?

Bob from Vista, CA

Episode 1395

Bob keeps getting a bounce back notice when he sends an email to a friend, but the return address is from someone he doesn't know. Leo suspects that the autocomplete feature of Bob's email program is adding the address because it was from a previous email that included it. But the original email address may have added a filter to forward it to a friend and it's bouncing not only from Bob's friend, but also to Bob. In that case, there's nothing Bob can do but ask his friend to fix it.

What's a good webmail alternative to Yahoo?

Episode 1391

Rom from Culver City, CA
Gmail

Tom hears that Yahoo Mail is getting shut down and he's worried because he has over ten years of emails he could lose. What should he do? Leo suggests getting a Gmail account and then going into the settings and enabling the mail forwarding option, which will grab all the Yahoo Mail and save it to his new Gmail account. That way he can transfer all the mail and start using Gmail. Leo uses it every day. Tom should also register a domain name for himself and use it with Gmail, it will forward all the mail, and he can change it whenever he wants.

How can I access my email anywhere?

Episode 1390

Steve from Mission Viejo, CA
Gmail

Steve would like to have access to his email from another device. Leo says he'll want to make sure his email client is set to IMAP, if his provider supports it. Then he can leave the email on the server when he reads it from his device. He should also make sure his port settings are properly configured. Leo also recommends setting up his own Gmail account, and then have it go get his email from Cox. Then he can have it on the Gmail server, which is accessible everywhere. It's also better for spam.

What's a good alternative to Outlook?

Episode 1383

Carlo from Irvine, CA
Gmail

Karlo has a cookie business, and when people order cookies and pay by Paypal, he has to use Outlook to get notifications. Leo says that Go Daddy's interface will support other email interfaces, regardless of what they may say. Outlook itself is a modern system and would work, but it's not the only game in town. He can also use Gmail. There's also Thunderbird, Windows Live Mail, and the Apple Mail app on Mac.

Why is my email so poorly formatted?

Larry from Altadena, CA

Episode 1369

Larry has an android phone and sometimes he gets an email message that comes out vertically, rather than horizontally. Leo says that sounds like a bad html format. Leo suggests trying another Gmail app called Inbox. Leo likes it better anyway. If it's not happening there, then it's fixed. If it is, then look in your accessibility settings. It could also be so many indents from replying that it's causing bad formatting.

What mail program should I use on my Mac?

Episode 1366

Chris from Miami, FL
Apple Mail

Chris doesn't like the Mac Mail app, and PGP tends to screw things up. Leo has been making PGP keys since 2005, but when he made them, he didn't keep track of the revocation password or get a revocation certificate so he can't revoke old keys. It's always best to use the most recent key. The way to verify that encrypted email with Leo works is by going to his website at leolaporte.com and checking the PGP link, which is his most current key. PGP doesn't work with the updated macOS Sierra Mail app, though.

Why can't I access Gmail on my computer?

Episode 1365

Johnny from Pasadena, CA
XUbuntu

Johnny's computer runs Windows Vista and he's having trouble logging into Gmail. He gets a "Bad Gateway" error. Leo says that Vista may no longer be supported by Gmail. It could also be that clicking on a link to get to Gmail may just be a bad link.

Leo recommends installing Linux on that old Vista PC with XUbuntu. It'll look just like Windows, but will be more modern. His computer will run faster too.