Jim was having an issue with a blue line on the bottom of his Vizio and they shipped out a replacement TV with professional installation to replace the TV. It was a great customer service experience. Leo says that's a fantastic thing that rarely happens these days. Margins have shrunk so drastically that we lose that kind of support service. Vizio also has a really good product, so they're standing behind it.
Scott says that Vizio has a new higher end 65" UHD LED TV that includes Dolby Vision and HDR10 for $1200. Scott says it's a great TV and if he had a gripe, it's that the black levels aren't as dark as they could be. But for the price, it's a fantastic buy.
Kevin wants to upgrade his TV and is wondering if HDR is important. Leo says it is. He won't see a lot of HDR content just now, but moving forward everything will come out mastered for HDR. So he'll be on the right side of that by getting an HDR compatible TV. He won't really see 4K broadcast for the next few years, though. He'll get it from streaming sites like Netflix and Amazon. He'll also want to get a UHD-HDR BluRay player. Leo likes the Xbox One S.
Vin wants to know if Bose makes a good sound bar for home theater. Leo says the benefit of Bose is that it has a wireless subwoofer. It sounds great, but he'll pay for it. It will also have to simulate surround sound, which will never be as good as a real home theater system. If he has a space challenge, a sound bar is a good alternative.
Leo bought Lisa a 55" Vizio M series for her office and he says he got a great deal on it. Scott says that Vizio gives you a lot of bang for the buck, and the M Series is just a step down from the flagship P series, with 4K UHD, HDR, and full array local dimming. It's a nice TV.
Rod wants use a display monitor for his store to highlight specials, sales, etc. Leo says that any inexpensive Vizio tv that also has an SD card slot will be a built in solution. That'll be the simplest way. Since it will only be on for 10-12 hours a day, then it won't require a more expensive solution.
This week's gadget is the Vizio M Series 50" Ultra HDR TV with Dolby Vision. Somes with SmartCast, which is Google Chromecast built in. Also comes with a 6" Android tablet as it's ultimate remote and Chromecast interface. Four HDMI ports to connect Cable/Satellite boxes, Bluray/DVD players, Gaming Consoles and Computers. You can even use the virtual keyboard on the tablet to name the inputs. Be aware though this is what VIZIO calls a Tuner-Free Display. Since most households today stream or watch live TV from cable and satellite boxes which don't require a tuner, you probably won't care.
Michael just got the 2016 Vizio M-Series and he wants to know what the "Calibrated Mode" is. There is no "Movie Mode." There's also a Vivid Mode. Stay away from Vivid Mode. That's for the show room floor. "Calibrated" isn't really calibrated, it's their best guess. So it may not be ideal, but it's worth a try. Standard Mode is the closest he'll get to a Movie Mode. There's also a color temperature setting of "warm" that he'll want, or 6500K.
Lori has a budget Vizio TV and she sees a subtle diagonal pattern when there's a bright background. It's distracting. Scott says to go into the menu and look under 16:9 to see if overscanning is enabled. Overscanning can cause scaling and artifacting, too. Scott doesn't see any way to turn that off, so she may want to contact Vizio about it.
Michael is looking at a Vizio M-Series TV, but doesn't know if it's the 2016 model. Scott says it is. Is calibration important? It can be. The more you spend on a TV, the more important calibration is, and the less of a financial hit it is. For the Vizio M series, which is under $2,000, Scott says it's not worth spending another $300 to $500 for a professional calibration. Michael can get 80% of the way there himself by buying a $30 disc from Amazon. The one Scott recommends is the Disney World of Wonder disc.