USB

Why am I getting a device error running Windows update?

Windows Error :(

Episode 1619

Dave from Burbank, CA

Dave upgraded his hard drive to an SSD for his laptop and then used Windows 10 and the media creation tool to install. He got a message failure - "no device drivers are found." Leo says that for future reference, use a USB thumb drive and change the boot order to your USB key. And install Windows. It's really easy. Leo suspects that since Dave had a USB external drive plugged in, the error occurred. Leo recommends unplugging everything except a keyboard and mouse, then run the install. Once Windows is up and running, you can add external devices and Windows will install it.

Why can't my laptop read USB 2?

Episode 1561

Carlo from Ontario, BC CAN

Carlo has a small laptop with a USB 3.0 port. But suddenly, it won't read USB 2. What gives? Leo says that USB 3.0 is supposed to be backwards compatible as long as the plug is Type A. It could be a faulty connector, or the connector pins are dirty. The connector could have also shorted out. Shine a light in and look for some cruft, or even damage on the surface of the contacts. ScooterX in the chatroom suggests that it may be a driver issue. Go into the device manager (windows key + X) and look to see if there's a red X. Or delete the drivers and then restart to reinstall.

Can I download higher quality photos and videos by connecting over USB?

Google Pixel 3

Episode 1538

Garett from Chico, CA

Leo says yes, all Android phones can do this. He just needs to get a USB cable, either USB Type A or Type C depending on what his computer has. A Windows PC should be able to mount the phone as a drive, but he may need to get software for it if he's on Mac. He can look for "Android File Transfer Manager" which is a free program that allows the Mac to see the Android device.

How can I connect Thunderbolt 3 to USB-C?

SanDisk Dual Drive Type-C

Episode 1491

Brian from Nashville, TN

Brian runs an external Thunderbolt 2 drive and Parallels to dual boot into Windows. He upgraded his SSD, which works on his laptop, but it won't attach to his Mac Mini. How can he adapt it? Leo says that the Thunderbolt 3 connector is the same as the USB-C connector. But that doesn't mean it has the Thunderbolt controller built in. So he may need to get a Thunderbolt 3 external enclosure to use it, but it's not cheap. He could use a Type A USB 3.1 data cable connector to the Type-C drive and he should get full throughput.