upgrading

Did Windows 10 crash my hard drive?

Episode 1226

Brian from Fountain Valley, CA

Brian upgraded to Windows 10 and it's been running great. But when he did the factory reset to get rid of Windows 7 and hit restore, his hard drive crashed. Leo says that the way the hard drive crashed, he could still have the restore partition there. If not, the Windows 10 upgrade is married to his computer. The good news is, that will mean he can restore it directly from Microsoft when he puts in a new hard drive.

Why are my photos blurry in Windows 10?

Windows 10

Episode 1226

Pat from Cypress, CA

Pat has a problem with his Windows 8 computer which he just upgraded to Windows 10. It runs slower and he's also having issues with resolution of his photos. They even print blurry. Leo says that Windows 10 should speed up his computer, not slow it down. As for lower resolution photos, that's a concern. It could be a printer driver issue, or even the beginning of a flakey hard drive. He should try tweaking the settings.

Why can't I use my second monitor in Windows 10?

Episode 1224

Jeff from Indiana

Jeff has an older HP Pavilion laptop. He bought a new copy of Windows 10 Pro and installed it, but he's had an issue with the video display extending to his second monitor. It won't work. Leo says that he has a hunch fixes like this will be addressed with the service pack 1 update next month. Leo has always said that you shouldn't upgrade to Windows 10 unless you know your computer is compatible, and Microsoft won't offer it until that compatibility is in place. The fix will be coming, and it may already be there under his computer manufacturer's support site.

When should I upgrade to Windows 10?

Episode 1222

Joe from Gardena, CA

Joe is trying to decide if he should upgrade to Windows 10. Leo says that some people love it and others have had "tales of woe." Leo says that most of those are due to people jumping the gun and trying to install Windows 10 directly, rather than waiting until they are invited to. When invited, your computer has passed the compatibility checker and you will receive an invite. That's when it's a good time to upgrade.

Should I upgrade my old laptop to Windows 10?

Windows 10

Episode 1222

Brian from New York City

Brian had an old laptop and he put a new hard drive in it with Windows 7, and it took him forever to patch it. Then the patches acted up. He thought Windows 10 could solve it since he was offered an upgrade by Microsoft. But Sony says he shouldn't upgrade it.

Leo says that if Windows offered him Windows 10, then his laptop has passed the compatibility checker and he should be good to go. Windows 10 runs much better than the previous version. Leo is happy with Windows 10 in spite of the compatibility issues. But those will likely be fixed with Service Pack 1 next month.

Why won't Windows 10 work on my computer?

Windows 10 upgrade

Episode 1219

Art from Los Angeles, CA

Art is having trouble with Windows 10. He registered just like he should have, but he got anxious and upgraded it manually. Leo says that's where Art went wrong. There's likely a compatibilty issue because he jumped the gun. Microsoft has been customizing the builds for each computer and when it's ready, they tell you it's time so you can then install it.

Why can't I upgrade to Windows 10?

Windows 10 upgrade

Episode 1212

Paul from Columbus, OH

Paul has a Dell XPS series desktop that's about six years old. He's getting a message that it's not available for a Windows 10 upgrade. Leo says that could be. Although that computer is more than capable of running Windows 10. Leo advises updating the motherboard drivers. First he should roll back to Windows 7. Then he can update the drivers, run the compatibility checker, and then try installing again.

Do I need a new video card to upgrade to Windows 10?

Video Card

Episode 1211

David from Texas

David is getting an incompatibility error when updating to Windows 10. Does he need a new video card? Leo says no, that isn't necessary. The updated drivers should be out in a relatively short period of time. So David should just wait for a new video driver to become available before he updates. He has up to a year to upgrade for free.

From the chatroom, there are some older video cards from NVidia that Microsoft said will not support DirectX 12 for Windows 10. If that's the case, then he will have to get a new video card. But they're pretty cheap these days.