Cricket has an old iPad and wants to know if she needs to upgrade to a new one or if she can upgrade to iOS 8. Leo says that everything from the iPad 2 and newer can run iOS 8 and it should run fine. Should she buy a new one though? Leo says not really. Apple is having issues selling iPads now because people just don't feel it necessary to buy a new one once they buy one. Sure, she can get a new one if she wants, but she doesn't need to. She should just go into settings and tap on Software Update.
Stacey has a Dell Inspiron running Windows 7. Can she upgrade it to Windows 10? Leo says yes, and she can do it for free through July 29th. She should wait until she gets the invitation, that means her hardware is compatible. If she missed it, she can download and install the Windows 10 ISO file. Then she can enter in the Windows 7 serial number when she installs it.
Ronnie has several accounts for Windows 7 and is terrified about the forced migration to Windows 10. Leo says that she can use Steve Gibson's Never10 to avoid it. But if she's really wanting to upgrade and is just worried about it, she shouldn't worry. The upgrade is pretty painless when the computer is compatible with it. And Microsoft will only do the upgrade if it is. It will also save all of her accounts and settings. Leo hasn't had any trouble upgrading all his computers to Windows 10.
David's friend has a computer that had Windows 10 installed, but the activation failed. He tried to activate it again, but it won't work. So he went back to Windows 7 and then had a repair shop install Windows 10 for him. Now it's asking for a serial number.
Ronnie has an iMac that runs OS X Lion and he's stuck with it, according to a salesman at Apple. They said it won't run El Capitan. Leo says that the retail guy is wrong! Apple offers a free upgrade for Lion. What he may be talking about is that if he erases the hard drive, he can install the OS over the air by downloading and installing. In that case, it will download the OS that came with the Mac. But then he could upgrade for free. A ten year old Mac can upgrade to El Capitan.
Ed finally took the dive and started to upgrade to Windows 10. But after the initial login, he couldn't continue and complete it. Leo says it sounds like a bad install. Also Microsoft wants him to use his microsoft account to log in. Leo says that it sounds like a bad install. He recommends using the separate Windows 10 ISO and do the upgrade that way.
John wants to upgrade to Windows 10 and he can't find the product key. Leo says that if the computer is already activated, the free Windows 10 will just take that authorization and apply it to his new version of Windows. There's no need to to reactivate or re-enter the license key. Windows will not ask him for it. If he's getting the product key request, then the previous version wasn't activated. But Microsoft has changed the way it licenses Windows now to an entitlement system where his computer is entitled to run Windows 10.
Don wants to know how he can download the Windows 10 ISO. Leo says he can download it at microsoft.com. He can try it for 30 days free and then he can buy it, or if he has Windows 7 or 8, it's a free upgrade. It isn't free to Vista users, however.
Bruce has a 2012 MacBook Air bootcamped to start up with Windows 7. He keeps getting asked to upgrade. Leo says it is a free upgrade until July 29th. Will he have any problems doing it with BootCamp? Will he need new drivers? Apple has created drivers for Windows 10. What about registering it? Leo says that your computer is entitled to it and when you upgrade, it should just install and activate. Apple Support has an article - https://support.apple.com/en-us/HT204990
Laura wants to know if upgrading to Windows 10 will prevent her from going back to Windows 7. Leo says that she can go back within 30 days, and after that, she could just install over it with no problems. But next year, Microsoft is going to probably stop supporting it for newer hardware because of upcoming processors. She'd be able to use it on older hardware, but moving forward, Windows 10 is the way to go.