Ed finally took the dive and started to upgrade to Windows 10. But after the initial login, he couldn't continue and complete it. Leo says it sounds like a bad install. Also Microsoft wants him to use his microsoft account to log in. Leo says that it sounds like a bad install. He recommends using the separate Windows 10 ISO and do the upgrade that way.
John wants to upgrade to Windows 10 and he can't find the product key. Leo says that if the computer is already activated, the free Windows 10 will just take that authorization and apply it to his new version of Windows. There's no need to to reactivate or re-enter the license key. Windows will not ask him for it. If he's getting the product key request, then the previous version wasn't activated. But Microsoft has changed the way it licenses Windows now to an entitlement system where his computer is entitled to run Windows 10.
Don wants to know how he can download the Windows 10 ISO. Leo says he can download it at microsoft.com. He can try it for 30 days free and then he can buy it, or if he has Windows 7 or 8, it's a free upgrade. It isn't free to Vista users, however.
Bruce has a 2012 MacBook Air bootcamped to start up with Windows 7. He keeps getting asked to upgrade. Leo says it is a free upgrade until July 29th. Will he have any problems doing it with BootCamp? Will he need new drivers? Apple has created drivers for Windows 10. What about registering it? Leo says that your computer is entitled to it and when you upgrade, it should just install and activate. Apple Support has an article - https://support.apple.com/en-us/HT204990
Laura wants to know if upgrading to Windows 10 will prevent her from going back to Windows 7. Leo says that she can go back within 30 days, and after that, she could just install over it with no problems. But next year, Microsoft is going to probably stop supporting it for newer hardware because of upcoming processors. She'd be able to use it on older hardware, but moving forward, Windows 10 is the way to go.
Glenda is concerned about upgrading to Windows 10 because when she upgraded from Vista to Windows 8, she lost the capability to print to her older printer and had to buy a new one. Leo says that upgrading to Windows 10 from Windows 8 won't break anything like it did from Vista to Windows 8. It's a more subtle jump.
How long will it take to upgrade? Leo says it depends on her bandwidth, but it shouldn't take longer than an hour.
Chris wants to know if he can replace the processor in his laptop. Leo says no. It's soldered in. Laptops aren't designed to be upgraded.
John got a laptop with WIndows 8 Pro that he got for free through college. He wants to upgrade to Windows 10, but he hasn't gotten the invite. Leo says this is because he has a version that can't be upgraded to Windows 8.1. Leo recommends running the compatibility checker. If he passes that, then he can download the Windows 10 ISO and install it directly without an invitation. But he should make sure that he's compatible first. John should also run the updates until he's completely up to date.
Carlos has been trying to upgrade to Windows 10 on his Mac and it keeps asking for a CD instead of installing with the ISO. Leo says it may be a bad ISO. Boot Camp Assistant will automatically install it. Microsoft will also allow him to download a Windows 10 ISO and it will verify the ISO to be sure it's valid. He can also use this app to download any missing drivers (thanks to Beastmaster in the chatroom).
Chuck bought a new computer, and it runs Windows 7, but it has a Windows 10 DVD. Is he good to install it? Leo says that as long as it is ready for Windows 10, it should be. Does he have to install it right away? Leo says no. In fact, he doesn't have to at all. Windows 7 will be supported until at least 2020. It's confusing that they wouldn't put Windows 10 on the machine. Leo advises contacting Dell and finding out just what Chuck got. Just remember, after July 29th, the free upgrade to Windows 10 will expire. So after that, Chuck may have to buy Windows 10 to get it.