Al wants to know if he should upgrade to Windows 10 because he's getting tired of the reminders. Leo says that Windows 10 is the last OS that Microsoft plans to release and it will be consistently upgraded. He can disable the reminders, but he should remember that after this month, Windows 10 will no longer be a free upgrade. He should upgrade to get Windows 10 tied to his computer, and then he can downgrade back to his previous version. That way he'll have a window into the future.
Brenda needs to upgrade from Windows 8 to 8.1. Leo says she definitely needs to do that. She says that Windows wants to uninstall Sentinel runtime drivers before installing, but she can't remove them because she hasn't installed them. Leo says it could be due to a program that she used in the past, or it was preloaded in her machine. It's probably from a trial antivirus. She's going to have to reinstall the trialware, and then uninstall it using their removal tool.
Chris is still using Windows XP, but his computer is slowing down and his internet connection isn't that great. Time Warner says that if he upgrades to Windows 10, it'll give him faster internet performance. Is that true? Leo says it's true that the older a computer gets, the slower it becomes. He calls it "kruft." Leo backs up his data, reformats the drive and reinstalls Windows once a year. Chris can do that and upgrade to Windows 10, sure, but Leo advises going to Windows 7 if he can. If he gets a new computer, he will get it with Windows 10.
Jeff upgraded Windows 10 but his password doesn't work when his computer goes to sleep. He wakes it up and it won't unlock. But he can put in a random password and it works! Shut down doesn't work. Leo says that Caps Lock, Num Lock or Scroll Lock can be accidentally hit and it'll lock him out because he's not actually typing it correctly. Restarting will reset the state of the locked buttons. Leo says just to start over and re-upgrade. But since it's a new computer, it may be wise to just return it and get a different one. Something is flakey.
Mike has an LG G10 phone and it keeps bugging him about updating. He's been waiting, though, to make sure that Marshmallow is OK. Leo says it's fine, and he should go ahead and update. The battery life improvements alone make it worth it.
Cricket has an old iPad and wants to know if she needs to upgrade to a new one or if she can upgrade to iOS 8. Leo says that everything from the iPad 2 and newer can run iOS 8 and it should run fine. Should she buy a new one though? Leo says not really. Apple is having issues selling iPads now because people just don't feel it necessary to buy a new one once they buy one. Sure, she can get a new one if she wants, but she doesn't need to. She should just go into settings and tap on Software Update.
Stacey has a Dell Inspiron running Windows 7. Can she upgrade it to Windows 10? Leo says yes, and she can do it for free through July 29th. She should wait until she gets the invitation, that means her hardware is compatible. If she missed it, she can download and install the Windows 10 ISO file. Then she can enter in the Windows 7 serial number when she installs it.
Ronnie has several accounts for Windows 7 and is terrified about the forced migration to Windows 10. Leo says that she can use Steve Gibson's Never10 to avoid it. But if she's really wanting to upgrade and is just worried about it, she shouldn't worry. The upgrade is pretty painless when the computer is compatible with it. And Microsoft will only do the upgrade if it is. It will also save all of her accounts and settings. Leo hasn't had any trouble upgrading all his computers to Windows 10.
David's friend has a computer that had Windows 10 installed, but the activation failed. He tried to activate it again, but it won't work. So he went back to Windows 7 and then had a repair shop install Windows 10 for him. Now it's asking for a serial number.
Ronnie has an iMac that runs OS X Lion and he's stuck with it, according to a salesman at Apple. They said it won't run El Capitan. Leo says that the retail guy is wrong! Apple offers a free upgrade for Lion. What he may be talking about is that if he erases the hard drive, he can install the OS over the air by downloading and installing. In that case, it will download the OS that came with the Mac. But then he could upgrade for free. A ten year old Mac can upgrade to El Capitan.