Diane's laptop did an automatic update of Windows 10 and she got a Blue Screen of Death. Leo suggests that with her laptop being about five years old, there's a good chance that her hard drive has died. It could also be a motherboard failure or memory failure. But it's definitely a hardware issue. Leo suggests taking it in to IBM as a laptop that old could be at the end of the line. She should find out how much it costs to fix it, and if it's more than a few hundred, it's time to buy a new one.
Christina is thinking of buying a new Mac Mini, but she'll also need to get a monitor and keyboard. Should she do that rather than upgrade her iMac? Rich says Christina should just upgrade her iMac. It may cost her more, but she'll be better served by the larger screen size and the all-in-one design. For a few hundred dollars more, it's a better value.
Joe has a theory that Apple and other phone companies slow down our phones to motivate us to buy the newer, faster one. Rich says that it's just as fast as it was the day he bought it, but some of the apps he uses may be using more resources, which will slow down the performance.
Jim doesn't know if he should sell his Sonos stuff or wait. Leo says that there's going to be a Sonos event in the next month, and there's a new Play 5 speaker coming with voice command. So it wouldn't hurt to keep his powder dry until he knows what Sonos has in mind, and if they have new gear, the old gear will go down in price.
Greg has an employee who downloaded the 32 bit version of Windows 10 and installed it by mistake, rather than the 64 bit version. Can he reinstall it? Leo says that he'll probably have to wipe the drive and install from scratch. So he should make sure to backup the data first and then format the drive. He can't just upgrade on top of it, unfortunately.
Harry is looking to upgrade from his 7 year old computer and is thinking of an all-in-one, perhaps from Dell or HP. He wants one with a big monitor. Leo says it depends on his budget, but under $900 would be good. Could he get an iMac for that? Leo says no, $1,299 is the floor. Anything under that is likely an old model. How about Lenovo? Leo says all three of them make excellent machines. Leo has been thrilled with HP since they spun off the computer division.
Jeremy has a Lenovo 11S and the power supply died. So he replaced it along with replacing the motherboard. It runs great, but he'd like to increase the RAM as well. Leo says it depends on the motherboard and the amount of room inside that laptop. Leo says it's odd that he was able to replace it. Laptops are highly customized, so that is likely a problematic endeavor. Laptops tend to not be upgradable by design. Jeremy can check with crucial.com and kingston.com.
David's 2010 MacBook Pro has OS X 10.6.8 and some sites don't support older versions of Safari on Snow Leopard. Leo says that David may need to upgrade his OS. But the question is, can he? The latest update says you can't update to Sierra unless he has 10.7 or later. So he needs Lion. He can't upgrade straight to the latest version. So search the app store for OS X Lion. Here's where - https://itunes.apple.com/us/app/os-x-el-capitan/id1147835434?mt=12.
Dale is trying to upgrade to Windows 10, but his AVG antivirus software won't let him do it. He's tried to remove it but it still won't let him. Leo recommends going to the AVG website to download their removal/uninstaller tool. He shouldn't reinstall that either, as Windows already has its own antivirus called Windows Defender. If that doesn't work, he may have to back up his data, format the drive, and install Windows 10 from a clean hard drive.
Ryan has an Axon 7 Android phone. Leo says it was one of his favorite phones last year with excellent sound quality, great battery life, and half the price of flagship phones. Ryan is ready to upgrade though and he's looking at the HTC U Ultra. Leo hasn't used it yet, and it doesn't come out until mid March. From the looks of it, Leo says it's a sweet phone, but it doesn't have a headphone jack!