Kevin has an iPhone SE and it's not updating anymore, so he needs to buy a new smartphone. Leo says that there's a life cycle for mobile devices, and even though it works just fine, technology will pass it up, and it will seem slower than it used to be. Apple will support a phone for three years before it starts dropping them off the update cycle. The iPhone's battery also has limited charging cycles of about 500 full cycles, or 2-3 years. And as the phone gets older, Apple starts slowing the phone down to keep it from overtaxing the processor and overheating it.
George has an iPhone 7 and he keeps getting asked to update iOS 11. His wife doesn't want to upgrade due to battery life issues. Leo says that he has iOS 11 and it runs just fine. A certain percentage may run into problems, even 1/10th of 1% would still be thousands. That's just the nature of the business. George doesn't know how to stop the notifications of iOS 11 other than to just ignore it. Once he upgrades, he can't go back. That's why the conventional wisdom is to wait a few weeks on updates, because there will be patches coming out in short order.
Steve's Windows machine updated to Windows 10 and now he has trouble connecting to his printer. Leo says that he may want to remove the printer, and then research it according to its name, not IP. He can also go into his router and reserve the IP address for his printer. Lastly, he should give his printer a static IP address and tell the router. But that's the worst case because it could affect the router assigning IP addresses on the network, called "IP Collision."
Burt plugged in his iPad to update it and it has been verifying the update for hours and can't be opened. Leo says the update probably failed and he can do a hard reset. Burt should press the on/off switch and the home button together and hold it down. Then it will boot up and load the current OS. Then he can try again.
Peter has a Motorola Nexus 6. Leo says it's a gorgeous phone but huge (code named Shamu). Peter says it hasn't been updated to Marshmallow yet, even though it's been unlocked. Leo says that T-Mobile got the Marshmallow update last month. Peter is on Google Fi, though. Leo says that he should've gotten it updated before anyone else. The word is that the Marshmallow OTA update has been out since October. Peter could install a factory image himself, but sideloading is tricky.
Pat has a problem with his Windows 8 computer which he just upgraded to Windows 10. It runs slower and he's also having issues with resolution of his photos. They even print blurry. Leo says that Windows 10 should speed up his computer, not slow it down. As for lower resolution photos, that's a concern. It could be a printer driver issue, or even the beginning of a flakey hard drive. He should try tweaking the settings.
Tony is trying to upgrade Windows 7 to Service Pack 1 so he can update to Windows 10, but he can't get it installed. Leo says that sometimes antivirus software can get in the way. But it can also happen if he's trying to update SP1 piecemeal. Tony should download the entire service pack and install it all at once. Paul Thurrott at Thurrott.com says he can download the Windows 10 ISO directly and install it from scratch and then verify that he has Windows 7 by inputting his serial number.
James wants to know how long it will take to get Windows 10 on his computer. Leo says that Microsoft is rolling the update out, so it may take a few days to get it. But if he doesn't get it by next week, he could download it directly and install it. The down side of that is that he may not get all the drivers and Leo has found that it doesn't activate. So James should let Microsoft push it to him. That's the best way. There's over 100 million users who are waiting and it's going to take awhile to roll it out. Meanwhile, take the time to get ready by backing up data.
Ivan is frustrated because he can't seem to update to Windows 8.1. It keeps giving him an error after downloading 2 GB. It's very frustrating because he is a truck driver and he has to use his mobile data to do it.
Mike picked up a Motorola Moto G 2nd generation, but keeps auto updating over data. It does it on its own, and nobody can figure out why it's updating all the time. Leo says it sounds like the carrier doing an update every day, which is probably a phone home kind of update. It's not normal and it's likely related to his cellular service.