updating

Why Can I Not Update Windows?

 Windows

Episode 1600

Fred from Tarzana, CA

Fred uses a Windows PC, and he's having trouble updating to the 1903 update. He had a similar problem a few years ago during the Anniversary edition. He just can't update it. Leo says he's heard several are having issues like that and it could be something unusual that is uncommon about his computer. It could be hardware related, but also quite likely a unique computer program that he has installed. Leo suggests unplugging any external USB peripherals like a printer or external hard drive, then try the update. 

Can I roll back an Android update?

Android

Episode 1589

Jerry from Mission Viejo, CA

Jerry has an Android mobile phone and after an update, he lost the use of both his cameras. Can he roll it back? Leo says that the upgrade probably didn't go well and failed, so try upgrading it again. You don't really want to go backwards because of security. Leo recommends doing a factory reset to wipe the phone and reinstall the OS. Be warned though that this will wipe the phone of all data apps and photos, so back it up to Google. But in most cases, that fixes the problem. If that doesn't work, the only way to go backwards is to root the phone.

Why isn't my trackpad working after updating Windows?

Windows 10 Start Menu

Episode 1558

Sam from San Diego, CA

Sam had three laptops upgraded to Windows 10, but one won't work with the trackpad. Leo says that a driver may be missing. Leo recommends going to the laptop manufacturer website and looking for a driver package for his laptop. If that doesn't work, he should try using the Windows 8.1 driver. It should be OK to do so. Sam should look in the device manager for any red "X", which indicates devices without a driver.

Can I update to macOS High Sierra?

Episode 1512

Barbara from Redbluff, CA

Barbara would like to update to macOS High Sierra, but she thinks that she can't update it because she hasn't updated in a long time. Leo says you can. The way you can do it is to go to the last version your computer can handle directly. If that's macOS High Sierra, then just go to the app store download it and install. If you're getting notifications, then you're golden. It'll take awhile though.

https://support.apple.com/kb/SP765?locale=en_US

Can I update my Windows 10 tablet?

Linx Windows Tablet

Episode 1482

Mike from Maine

Mike just got a Linx tablet for about $100. It came with 32GB storage, a keyboard, case, and micro SD card slot. It can take 128 GB. Leo says that the problem with them is that he'll likely have trouble upgrading it. So if he can install his apps on the microSD card, that's a good way to go. What can he do to make sure he can update it? Leo says that most of the stuff that uses up space can be stored on that microSD card. That'll keep his on board storage free for updating.

Do I need to replace my iPhone SE?

Apple iPhone 5S

Episode 1461

Kevin from Spokane, WA

Kevin has an iPhone SE and it's not updating anymore, so he needs to buy a new smartphone. Leo says that there's a life cycle for mobile devices, and even though it works just fine, technology will pass it up, and it will seem slower than it used to be. Apple will support a phone for three years before it starts dropping them off the update cycle. The iPhone's battery also has limited charging cycles of about 500 full cycles, or 2-3 years. And as the phone gets older, Apple starts slowing the phone down to keep it from overtaxing the processor and overheating it.

How can I get my iPhone to stop asking me to update to iOS 11?

Apple iPhone 7

Episode 1431

George from Victor, MT

George has an iPhone 7 and he keeps getting asked to update iOS 11. His wife doesn't want to upgrade due to battery life issues. Leo says that he has iOS 11 and it runs just fine. A certain percentage may run into problems, even 1/10th of 1% would still be thousands. That's just the nature of the business. George doesn't know how to stop the notifications of iOS 11 other than to just ignore it. Once he upgrades, he can't go back. That's why the conventional wisdom is to wait a few weeks on updates, because there will be patches coming out in short order.

How can I get Windows to find my printer again?

Windows 10 Start Menu

Episode 1408

Steve from Murrieta, CA

Steve's Windows machine updated to Windows 10 and now he has trouble connecting to his printer. Leo says that he may want to remove the printer, and then research it according to its name, not IP. He can also go into his router and reserve the IP address for his printer. Lastly, he should give his printer a static IP address and tell the router. But that's the worst case because it could affect the router assigning IP addresses on the network, called "IP Collision."

How can I update my Android phone to Marshmallow?

Episode 1253

Peter from Lake Geneva, WI

Peter has a Motorola Nexus 6. Leo says it's a gorgeous phone but huge (code named Shamu). Peter says it hasn't been updated to Marshmallow yet, even though it's been unlocked. Leo says that T-Mobile got the Marshmallow update last month. Peter is on Google Fi, though. Leo says that he should've gotten it updated before anyone else. The word is that the Marshmallow OTA update has been out since October. Peter could install a factory image himself, but sideloading is tricky.