two factor authentication

Log into Facebook with a One-Time Password

Using Facebook on a public computer, or even on a friend's computer, can be risky. Facebook stores a cookie in the browser that enables the user to get into the site without actually logging in. This would make it possible for someone else to easily gain access to your account. Instead of avoiding Facebook entirely, there is a way you can still use it and prevent someone else from being able to get in — by using a one-time password.

How can I find my iPhone?

Episode 1350

Greg from Toronto, CAN
Apple iPhone Family

Greg lost his iPhone and wants to know how to use Find My iPhone to locate it. Leo says as long as Find My iPhone is turned on, he should be OK. If it was put it in Airplane Mode, it won't broadcast because the radios are turned off, though. It's probably lost, and even if someone could find it, Greg has a complicated password and it'll wipe the device after 10 attempts.

What should I do after my Apple ID was hacked?

Robert from Clovis, CA

Episode 1315

Robert's Apple ID got hacked and they've been changing all his passwords and email notifications. He contacted Apple and they aren't believing that he is who he says he is yet. Leo says that they are being deliberately slow now to avoid the social engineering snafu. They want him to provide proof through his payment records, but it may be that Robert got socially engineered and lost his password. That's why turning on 2nd factor authentication is important.

How can I prevent my email from being hacked?

Lou from Pasadena, CA

Episode 1245

Lou's Yahoo Mail account got hacked and has been used to send out spam. He's changed all his passwords, but he's worried that they now have control of his iPhone. Leo says that didn't happen and Lou is being understandibly paranoid about it.

Leo advises changing the password and then turning on two factor authentication. This is usually done by giving Yahoo his phone number and then they will text him if his password is being changed. He'll input the code and then the password gets changed. This prohibits someone from changing the password unless they steal his phone first.

Why can't I link my Gmail to Windows Live Mail?

Episode 1122

Richard from Santa Monica, CA
Gmail

Richard is having trouble linking Windows Live Mail and Gmail. What gives? Leo says to make sure that IMAP is turned on. Then, if he has two factor authentication turned on, he'll have to use the app specific password for his gmail account. Also make sure SSL is checked on the incoming and outgoing servers for Google. It's likely that an app specific password is required.

Generate and Store Secure Passwords with LastPass

The 'Heartbleed' bug that has affected most of the internet's popular websites has exposed usernames and passwords along with other secure certificate data. Even after a site has fixed this bug, it's still essential for everyone to change their passwords because the data could have been intercepted before the site was patched. This is a great opportunity to create more secure passwords, and to start using a password vault like LastPass.