troubleshooting

Why can't I listen to the Tech Guy using the Amazon Echo?

Episode 1443

Brian from Indio, CA
Amazon Echo

Brian is trying to play Leo's Tech Guy podcast using the Amazon Echo, but it keeps playing an old episode from TuneIn. Leo tried it, and it does indeed pull up an old episode. Leo suspects it's the fault of TWiT that may not have uploaded the most recent episodes. Or there's an issue on TuneIn. Another option could be to ask Echo to play it via YouTube or straight from TWIT.tv.

Why can't I FaceTime with my iPad?

Episode 1441

Alice from California
Apple iPad

Alice is having an issue with her iPad going crazy during FaceTime. Leo says that the iPad could be overheating. She gets crazy colors and the video goes bad. If she exits out of FaceTime, however, it works fine. Leo says it may not be Alice's iPad. It may be her daughter's iPad that's having a hardware issue. It sounds like her device has a defective camera. Alice should have her call someone else with FaceTime to see if she can replicate the issue. She can even do that herself just to be sure. Then she'll need to bring it into the Apple Store and have a genius take a look at it.

Is the Movo Wireless Microphone good?

Episode 1438

Paul from San Diego, CA
Movo Wireless Microphone

Paul has had an issue where Microsoft was installing newer drivers during an update that he didn't want. Leo says that he can choose to not install the newer drivers when he runs the update utility.

Paul also wants to know if the Movo wireless microphone works well. Leo says it's a good low-cost wireless microphone, but he's concerned because the cheaper a wireless mic is, the more likely he'll run into interference.

Why won't my Blu-ray player work?

Episode 1433

Jim from Pennsylvania
Samsung Blu-ray player

Jim had an internet outage and now his Samsung Blu-ray player won't play due to copy protection. Leo says that's because that Blu-ray player is connected to the internet for copy protection to make sure it's not playing a pirated DVD. There's a tech note about that on Linksys' site here. It first appeared seven years ago and it keeps rearing it's ugly head every time there's an outage.

Why don't my AirPods work with the Apple TV?

Episode 1433

Tom from New Hampshire
AirPods

Tom uses his AirPods with his AppleTV and after a recent tvOS update, he has no volume. He called AppleCare and they said he shouldn't have that capability in the first place. But Tom says it worked just fine until the tvOS update. Leo says it sounds like Apple broke the connection in the update. That's terrible. It may be that he'll just have to re-pair them to the Apple TV. He should try another set of Bluetooth headphones or a speaker as well. If that works, then it should work with the AirPods since they use the same Bluetooth standard.

How can I connect my desktop to my TV?

Episode 1432

Zachary from Victorville, CA
Samsung Smart View

Zachary wants to play games and he's connected his desktop to his TV. When he tries to adjust the screen settings, however, none of the settings work. Leo says to try and change the settings before he connects the TV. The TV has a native resolution that is actually lower than the resolution on his desktop. He should check what his TV's native resolution is and then choose that setting that is as close as possible to it. He may also be in mirror mode instead of extended mode. So he should try and change that if he can.

Why did my HP All-in-One speakers stop working after upgrading to Windows 10?

Episode 1429

Victor from St. Louis, MO
HP Pavilion All-in-One

Victor's HP All-in-One speakers quit working after he upgraded to Windows 10. Leo says that it could be a software issue, but it could also be that the cable that comes from the speaker itself may have become unseated. Leo says it's more likely that it's a driver issue, though. Victor should try Windows Key + X for the Device Manager and look into the settings for his audio driver and see if there's an X or a triangle with an exclamation mark to indicate a driver failure. Victor says it doesn't show his speakers at all and he can't install the drivers to get it going.