Anne's cellphone is now off contract and she wants to know what new phone she should get for T-Mobile. She's been using a Samsung Galaxy SII.
Greg bought a used Samsung Galaxy S2 and it worked for a month before a previous owner blacklisted it, preventing him from using it. Leo says Greg likely bought a stolen phone. He can unlock the phone and that would allow it to be reactivated again. Then Greg can put an AT&T SIM in it and use it again, but it's dead with T-Mobile.
T-Mobile has announced the "Jump" program, which would allow T-Mobile subscribers to jump to a new phone after just six months with no penalty. Users will continue to pay the monthly fee and hand in their old phone to exchange for a new phone.
Almost instantly, AT&T and Verizon both announced their own upgrade plans -- "Next" and "Edge" respectively. Leo says that the upgrade programs are just not worth it because you end up paying fees for the priviledge every month. It ends up being over $1000 more. Leo thinks users are better off just buying an unlocked phone.
Herbert has a Sprint Unlimited Data Plan, but he's got bad Sprint coverage and he roams a lot. He gets roaming charges and even gets cut off until the next month. Leo says it comes down to getting a carrier that has good coverage where he is. As a trucker, it makes sense to pay close attention to coverage maps. All carriers have their quirks. Leo recommends T-Mobile because he has an unlimited plan for $70, and because it isn't widely used, he seldom runs into slow downs.
Benjamin is a trucker and would like to be able to stream video from his mobile hotspot. Leo says that would be great, but video gets throttled or cut off after reaching the data cap. Even "unlimited" plans are limited by throttling after 5-10 GB.
Cindy was given a Verizon iPhone 4S, and wants to know if she can use it on T-Mobile. She's been told she can pay to swap the chip out. Leo says no, that won't work. T-Mobile is a GSM based carrier, and Verizon is CDMA. The iPhone 5 actually does have both GSM and CDMA radios, so it would be able to work on T-Mobile.
Scott loves the Google Nexus IV, but it's GSM only with T-Mobile. He's not much a T-Mobile fan, and would like to move it to another network. Leo says that since it's GSM, it only would be able to work with a carrier that uses GSM, which is AT&T and T-Mobile. Verizon and Sprint use a different technology called CDMA.
Google created the Nexus to be a developer phone, and as such, it may only be designed to work with T-Mobile. So he may just be out of luck there. It's a real shame too, because the Nexus phones are really popular. People really want vanilla Android.
Cathy has to get a new phone and wants to change to something else from Sprint. She has ruled out AT&T and Verizon, so that leaves T-Mobile. It doesn't have the iPhone yet, though. The real problem could be coverage. Softbank just bought Sprint, so they may improve over time. Leo thinks T-Mobile is the best bet for Cathy and recommends the Samsung Galaxy SIII or the Galaxy Note 2.
Annette bought a new iPhone 5 and she can't send pics to her friends running Android through text messages. Leo says that since Annette is using an iPhone on T-Mobile, the phone isn't configured right for iMessages, is getting confused and won't default to MMS. Here's a technote from T-Mobile. There's also a youtube video that will walk her through it called How To Fix MMS on iOS 6/6.0.1 iPhone 5/4S/4/3Gs Tmobile.
Walmart has a phone service which offers unlimited texting and calling, and Gene is wondering if that's a good deal. Leo says that Walmart is an MVNO (virtual network operator), meaning they resell another company's service, which is T-Mobile. They also offer Sprint's True Connect. There are some limitations because it may not include a lot of data, if any. He should read closely at what he's getting.