Leo says this is difficult because it's all very geographical. If William said Kansas City, he'd say Sprint because they're really good there. If he said New York, his advice would be Verizon. Both of those companies originated in those places. William was thinking of going with Cricket Wireless, but Leo said he'd go with one of the big national carriers.
Kenny is in his 80s and he just bought his first computer, a MacBook Pro. He says the Mail app for Mac has been far too complicated for him. Leo says once he gets the email set up properly, it shouldn't be an issue from there on out. Once he has it configured right, then he can move on to managing email.
Christie was given an iPhone 5S with AT&T for a gift and she uses Sprint. How can she use it? Leo says there's an issue with wireless frequencies, so she can't use it on Sprint. But she may be able to use it with T-Mobile. Leo uses T-Mobile in Northern California in urban areas.
Karen is finding that her Virgin Mobile service is just terrible. Leo says that's because Virgin uses Sprint and their coverage is pretty spotty. There's no carrier that works everywhere, unfortunately. Karen should make sure to go with a service that works where she travels the most and where she lives. That's likely going to be AT&T or Verizon.
Evan bought an iPhone 6s Plus on the first day. He hears there's a different phone for AT&T, though. Leo says that's true. The AT&T iPhone is different, but only in that it has an extra band. Leo says that's not a bad thing as the AT&T model has a lower frequency to pass through walls. But can it work with other carriers? Leo says that nobody has really addressed it, but with all the bands that it has, it's a question an RF engineer might be able to answer. Leo's betting if he put the SIM in it, it should work in most cases.
Randy's wireless provider is an MVNO, or a third party carrier, and the phones he gets are unlocked as a result. But he wants to buy a new phone and keep his existing account. Leo says he can, as long as it's GSM. Leo suggests going with T-Mobile because it's unlocked out of the box. Then he can use it with any carrier.
Albert wants to know if there's any way to stream audio on his phone without killing his data caps. Leo says no. It'll use what it uses, but T-Mobile offers a way around this. They have deals with some of the streaming services and they don't count it against your data. T-Mobile calls it "Music Freedom".
T-Mobile is very aggressive with great packages that include stuff like this, which is one of the reasons Leo likes them.
Moe is going to be traveling to India in a few months and he wants to know if Verizon is a good choice for traveling. Leo says no, it really isn't. They've gotten better, since they've left CDMA behind for LTE and that means it could work in India. And the FCC requires all Verizon SIM slots to be unlocked. Moe will have to be sure that the frequencies are supported. He may also request his phone be unlocked as well. A better bet would be to get a cheap GSM compatible phone locally in India, with a local SIM card. He'll have a local number, but it'll work better.
Ron bought a Samsung Galaxy Note IV from T-Mobile and he's having issues with the hardware. They offered him a refurbished replacement. Leo says that Ron should be able to get a new one under warranty and he should stick to his guns and demand it. That being said, refurbished isn't bad.